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Hard drive suddenly disappeared from Windows Explorer


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#1 Iamazn

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Posted 27 March 2015 - 12:59 PM

About 3 weeks ago, my 3TB seagate drive suddenly 'disappeared' from Windows Explorer. I rebooted and it reappeared. Sometimes when I copied files over to the drive, my computer would suddenly freeze, forcing me to reset the computer.

 

Today the 3TB seagate drive disappeared again. Rebooting didn't make it reappear. The BIOS shows that it is connected but Explorer AND Disk Management do not see it.

 

I downloaded Seatools for Windows but when I run it, my computer freezes. Seatools DOS version does not work either. When I boot Seatools DOS, it just stays at the FreeDOS screen.

How is it possible for a hard drive to freeze my computer when it is accessed? My OS is on a working SSD. Any advice on what I should do?


Edited by Iamazn, 27 March 2015 - 01:00 PM.


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#2 JohnC_21

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Posted 27 March 2015 - 03:00 PM

Linux may pick up the drive. Download PartedMagic here. Burn the iso and boot to the PartedMagic Desktop. On the desktop will be an icon labeled DiskHealth or Gsmartcontrol. Double click the icon and see if your 3TB drive is detected. If it is do a short test and post the logs. Look under the Attributes tab. Pay attention to any pink or red rows. Red rows indicate a failed SMART attribute.

 

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