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BSOD while using uTorrent

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4 replies to this topic

#1 xophaophao


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Posted 27 March 2015 - 07:22 AM

Hi everyone!
New here i hope you can help me with this

Everytime i download something using torrent it's giving me BSODs but i haven't tried anything yet because
im afraid i might do more damage than helping.
I tried to check the cause of this BSOD so i used BlueScreenView and it gave me this :

Dump File         : 032315-15553-01.dmp
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000028
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`01596b2d
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+11b2d
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Full Path         : C:\Windows\Minidump\032315-15553-01.dmp

The BSOD occurs around 5 - 30 min after opening uTorrent.

I've already tried scanning for viruses and nothing came out.

I need help.

Here's the dmp files:

Here's the speccy:

About the minitoolbox
It only post the recent errors.
(I had a problem with the minitoolbox itself so the .txt file only contains the error with the mini toolbox)

Edited by hamluis, 27 March 2015 - 02:02 PM.
Moved from Win 7 to Am I Infected - Hamluis.

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#2 hamluis



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Posted 27 March 2015 - 10:22 AM







And...there's the possibility of malware.  I've seen some previous threads involving netio.sys and torrenting flow through the Am I Infected forum.


It seems that you have a scheduled task for TuneUp Utilities, a registry cleaner.  It could also be a contributor/cause for system problemx.


Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner


Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm


Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494



#3 Torvald


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Posted 27 March 2015 - 12:34 PM



Don't know if this is related to your BSOD problem, but your Speccy report is showing that your Windows Update feature is disabled, and the last (and apparently only) Windows update was installed back on 01/08/15.  For system stability purposes, you really should download and install all the available Windows updates.


Also, Speccy appears to say you are still using Internet Explorer version 8.  That is a long, outdated version, and might be causing problems with your torrent downloads.  Strongly recommend that you upgrade to the latest Internet Explorer version 11.


Best wishes.

Google is my friend. Make Google your friend too.

#4 dc3


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Posted 27 March 2015 - 01:51 PM

The problem with using an outdated version of Internet Explorer is that once it is no longer supported by Microsoft it has the potential of becoming a security issue.  You should update this to IE 11.


Downloading torrents is a quick way to download malware.  You have no way of knowing if the person sharing their files has malware or not.


If you think you may be infected I would suggest starting a topic in the Am I Infected? What Do I Do? forum.  This forum has advanced members and staff who are qualified to help resolve this type of problem.
This is a centralized place where advanced members and staff can provide initial assistance with malware removal. If your issues cannot be resolved there, then you will receive further instructions as to what you need to do.
Please be patient, I will have a Moderator move your topic to the appropriate forum.
The tools used in this forum can not be used in the Windows forums.
I also agree that you should have your updates enabled.  You can set them so that you can have the choice to install them or not.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





#5 xophaophao

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Posted 03 April 2015 - 04:10 AM

Thank you so much for the help!
I'll try to start the topic in the suggested forum.

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