It's my first time on this site so please forgive me if this is the wrong place to ask but I could really use some help. I'm using an Acer Aspire 5750G with the following specs:
Nvidia Geforce GT 540M
6GB DDR3 Memory
So yesterday I dropped my laptop (in a cushioned bag) about from a height of about 20cm while it was still turned on. I then continued to use the laptop and there were no issues and I shut it down. My problem began when I turned it back on.
As I said in the title, whenever I attempt to start my laptop it gets as far as "Starting Windows" and hangs there, though the animation still runs. I can however access Safe Mode without problems. I tried running startup repair and left it going overnight - when I checked it in the morning, it had logged me into my normal desktop, but as soon as I turned the laptop off and on again, I was back to the original issue! Could not get past Starting Windows. I have tried System Restore but was hit with an error message saying something along the lines (and I'm afraid I cannot recall the exact wording) of "Unable to complete system restore due to missing file" and gave the address of something in Rapport's install area. Now if I try System Restore, it says I have no restore points.
In safe mode, I tried a clean boot using msconfig to turn off all non-windows services, but that has not solved the problem. I have also tried reseating the memory.
I have tried using CHKDSK, but got as far as stage 4 before it hung on one file for 6 hours, and I cancelled it and turned the laptop off. I have also tried "Last known good configuration" and "debugging mode," with the original issue occurring in both.
Any ideas as to what I could do now?