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Superantispyware Pro cannot update (firewall problem?)


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#1 jumpsuit38

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Posted 26 March 2015 - 12:26 AM

When I select "check for updates" in the Superantispware program it returns an error saying that my firewall is blocking superantispyware.exe. I do not think this is the problem. 

I checked this out and did not find any problems-- windows firewall shows Superantispyware is allowed to execute.

I think it has something to do with another problem I solved having to do with a setting I set from manual to automatic but I cannot remember the details other than it was something like Visual something or other option.

 

The "LAN" settings talked about on the Superantispyware web page I have already done-- I checked and unchecked the switch and it made no difference.

I made sure the "proxy server" indicator at the bottom of the "LAN" settings box was not checked.

 

So nothing else was said what to do to fix this problem-- I'm open to any ideas


Edited by Orange Blossom, 26 March 2015 - 02:10 AM.
Moved from Windows 7 to AV forum. ~ OB


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#2 Aura

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Posted 26 March 2015 - 05:32 AM

Hi jumpsuit38 :)

Did you try reinstalling the program yet to see if it solved your issue? When a program presents you a weird error, it's basic troubleshooting to uninstall it first and then reinstall it. Also, SUPERAntiSpyware should only take a few minutes of your time to uninstall and reinstall. Try it first, then let us know what it gives.

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#3 quietman7

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Posted 26 March 2015 - 05:51 AM


Sometimes the servers are busy, undergoing maintenance, etc and there could be problems completing the update. Are you able to manually download the definitions from here? Click on the link for Download Installer and save SASDEFINITIONS.EXE to your desktop...then double-click on SASDEFINITIONS.EXE to install the definitions.
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