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Windows 8.1 updates won't finish, causes restart. Win Patrol deleted? or not!


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#1 paw51

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Posted 25 March 2015 - 08:22 PM

I have a Toshiba Satellite C-55 B. with Windows 8.1.  Processor is Intel Celeron  N2830 CPU @ 2.16 GHz.  RAM is 4.0 GB with 3.89 usable and it is a 64 bit system.  Security is Panda Antivirus Pro 2015 and Super Anti-Spyware Version 6.0.1186.  I also had Win Patrol, but it was a freebie and I deleted it after problems started.  I also have CCleaner and use it about every 2-4 weeks.

 

About a month ago I started getting a message during start up saying updates were processing, followed by a message saying they could not finish, followed by a final message saying changes were being undone and I should not turn off my computer.  This is followed up by a fresh start up screen.  This routine happens every time I do a start up.

 

Also, I deleted Win Patrol, however, sometimes the icon will show up in the tray at the far right and if clicked upon, Win Patrol control screen will appear.  I can not find any sign of this program either through change/delete programs by Windows or by Revo Uninstaller.  I uninstalled this program through it's own uninstaller.  I have checked program and program 86 files and don't see this program in either one.

 

My question is, AM I INFECTED or is there a glitch somewhere in Windows 8.1?  Thank you.

 

Please excuse me if I don't respond to your reply for a day or 3.  My husband is dying and I want to make sure the computer is working because I will have many notices to send out and research to do in the future.  I hope you understand.

 



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#2 Aura

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Posted 26 March 2015 - 06:59 AM

Hi paw51.

First I would like you to offer you my condoleances for what you're going throught. I'm sure it must be a tough period of time for you and you can take all the time you need to reply to this thread, no one's going to press you into replying fast or not understanding the instructions we might give you.

As for your issue, I doubt you are infected, it looks to me like there's an issue with the Windows Updates, and also a corrupted thumbnail file that kept the WinPatrol tray icon in it. Both of these issues can be fixed relatively easy. We'll start with the Windows Updates one.

Right-click on the Start Menu button and select Command Prompt (Administrator). Once the command prompt is open, enter these commands:

net stop bits
net stop wuauserv

This will stop the BITS and the Automatic Windows Updates service. From there, enter this command:

del C:\Windows\SoftwareDistribution

This will delete the SoftwareDistribution folder used by the Windows Updates. After that, enter the next commands:

net start bits
net start wuauserv

This will start the BITS and the Automatic Windows Updates services. Restart your computer and follow the set of instructions below until no more Important Updates are found.

rONW46K.pngCheck for Windows Updates
Follow the instructions below to check for available Windows Updates and install them:
  • Click on the Windows Start Menu and select Control Panel;
  • From there, click on System and Security and select Windows Updates;
  • Click on the Check for updates button in the left-pane;
  • Wait for the scan to complete and see which updates are found, Recommended Updates and Recommended Updates (or Optional Updates);
  • Click on X Important Updates (X being the number of updates being found) and make sure that they are all checked;
  • Install every Important Updates found and restart your computer once it's done;
Let me know if after all these manipulations, the issue with the Windows Updates is still present.

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#3 paw51

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Posted 28 March 2015 - 02:12 AM

Had some problems in Command Prompt.  Below is my entries and the responses.

 

"Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.
 
 
C:\Users\p.armstrong5119>net stop bits net stop wuauserv
The syntax of this command is:
 
NET STOP
service
 
 
C:\Users\p.armstrong5119>del C:\Windows\SoftwareDistribution
C:\Windows\SoftwareDistribution\*, Are you sure (Y/N)? Y
C:\Windows\SoftwareDistribution\ReportingEvents.log
Access is denied.
 
C:\Users\p.armstrong5119>"
 
Please advise.  Thank you.
 
Pat


#4 Aura

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Posted 28 March 2015 - 08:11 AM

You have to enter the commants one at the time paw.

net stop bits

Followed by:

net stop wuauserv

Also, did you open the command prompt as an Administrator like I asked you to?

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#5 paw51

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Posted 29 March 2015 - 03:17 AM

You were correct.  I did forget to run as admin.  However, I redid it and upon restart updates still could not be completed.  A new symptom has begun.  When I enter a topic into search bar I see the URLs pop up then they disappear.  If I click on the magnifying glass icon, they show up again and remain allowing me to select one.

 

During download of updates the measurements offered, MB and percent, did not change from zero.  It would just show updates installing next.

 

What do we try next?



#6 Aura

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Posted 29 March 2015 - 08:55 AM

Alright, let's do a SFC scan. We'll take care of the search box issue after.

EndqYRa.pngSystem File Checker (SFC)
Follow the instructions below to run a SFC scan on your system:
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command sfc /scannow (there's a space between "sfc" and "/scannow") and press on Enter;
  • Let the scan run until the end (100%), then copy/paste in your next reply the message that is returned after;

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#7 paw51

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Posted 30 March 2015 - 12:42 AM

Below is the result of the scan.

 

Microsoft Windows [Version 6.3.9600]

© 2013 Microsoft Corporation. All rights reserved.

 

C:\Windows\system32>sfc /scannow

 

Beginning system scan.  This process will take some time.

 

Beginning verification phase of system scan.

Verification 100% complete.

 

Windows Resource Protection found corrupt files but was unable to fix some

of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For

example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not

supported in offline servicing scenarios.

 

C:\Windows\system32>

 

P.S.  I have lost my husband and will be in and out making final arrangements but will be home more than before so expect faster response times from me.



#8 Aura

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Posted 30 March 2015 - 05:20 AM

My condoleances to you paw, I'm truly sorry for your loss. Take all the time you need, I'll keep that thread in monitoring.

When you can, the next scan will be a DISM one.

EndqYRa.pngDISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
  • Let the scan run until the end (100%), then copy/paste in your next reply the message that is returned after;

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#9 paw51

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Posted 31 March 2015 - 09:27 AM

Below are the scan results.

 

Microsoft Windows [Version 6.3.9600]

© 2013 Microsoft Corporation. All rights reserved.

 

C:\Windows\system32>DISM/Online/Cleanup-Image/RestoreHealth

 

Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

 

 

Error: 87

 

The online/cleanup-image/restorehealth option is unknown.

For more information, refer to the help by running DISM.exe /?.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

 

Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

 

Image Version: 6.3.9600.17031

 

[==========================100.0%==========================]

 

Error: 0x80240021

 

DISM failed. No operation was performed.

For more information, review the log file.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

C:\Windows\system32>



#10 Aura

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Posted 31 March 2015 - 09:29 AM

Can you try this command and copy/paste the result that is returned?

Dism /Online /Cleanup-Image /StartComponentCleanup

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#11 paw51

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Posted 01 April 2015 - 05:26 PM

I ran this twice to make sure I was typing it in correctly.  Results are below:

 

Microsoft Windows [Version 6.3.9600]

© 2013 Microsoft Corporation. All rights reserved.

 

C:\Windows\system32>DISM/Online/Cleanup-Image/RestoreHealth

 

Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

 

 

Error: 87

 

The online/cleanup-image/restorehealth option is unknown.

For more information, refer to the help by running DISM.exe /?.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

 

Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

 

Image Version: 6.3.9600.17031

 

[==========================100.0%==========================]

 

Error: 0x80240021

 

DISM failed. No operation was performed.

For more information, review the log file.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

C:\Windows\system32>


Below are the scan results.

 

Microsoft Windows [Version 6.3.9600]

© 2013 Microsoft Corporation. All rights reserved.

 

C:\Windows\system32>DISM/Online/Cleanup-Image/RestoreHealth

 

Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

 

 

Error: 87

 

The online/cleanup-image/restorehealth option is unknown.

For more information, refer to the help by running DISM.exe /?.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

 

Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

 

Image Version: 6.3.9600.17031

 

[==========================100.0%==========================]

 

Error: 0x80240021

 

DISM failed. No operation was performed.

For more information, review the log file.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

C:\Windows\system32>



#12 Aura

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Posted 01 April 2015 - 06:39 PM

I'm asking you to run a new command instead, this one:

Dism /Online /Cleanup-Image /StartComponentCleanup

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#13 paw51

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Posted 02 April 2015 - 04:08 AM

Ran as administrator.  Results below:

 

Microsoft Windows [Version 6.3.9600]

© 2013 Microsoft Corporation. All rights reserved.

 

C:\Windows\system32>Dism /Online /Cleanup-Image /StartComponentCleanup

 

Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

 

Image Version: 6.3.9600.17031

 

[==========================100.0%==========================]

 

Error: 5

 

Access is denied.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

C:\Windows\system32>



#14 Aura

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Posted 02 April 2015 - 05:29 AM

Alright, can you attach the C:\Windows\Logs\DISM\dism.log file in your next reply? I'll take a look at it.

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#15 paw51

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Posted 02 April 2015 - 11:55 AM

I have the Dism log file saved to my desktop, but don't see a button indicating I can attach, rather than paste in the chat.  Maybe I need new glasses??  A little more help for this old lady, please.






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