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XP infected with unknown virus


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#1 tgunn2760

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Posted 25 March 2015 - 03:03 PM

I am guessing it is a virus. I downloaded a Firefox add on yesterday, and then the problems started. The PC restarted while I was away from it, and from there it has advanced to the point where I cannot even get into safe mode, it keeps rebooting.

The add-on in Firefox download \helper

I have two OS on two drives, looks like both are infected, one is XP Home, other XP Pro

Does anyone know what this thing might be?

 

Thanks in advance


Edited by tgunn2760, 25 March 2015 - 03:04 PM.


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#2 tgunn2760

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Posted 30 March 2015 - 10:35 AM

I am guessing it is a virus. I downloaded a Firefox add on yesterday, and then the problems started. The PC restarted while I was away from it, and from there it has advanced to the point where I cannot even get into safe mode, it keeps rebooting.

The add-on in Firefox download \helper

I have two OS on two drives, looks like both are infected, one is XP Home, other XP Pro

Does anyone know what this thing might be?

 

I took a photo of my monitor screen, this is what it looks like when I  go into safe mode, please see attachment.

 

http://s220.photobucket.com/user/tgunn2760/media/Zi6_0466.jpg.html

 

Then the PC restarts. Should I use the GO INTO SAFE MODE WITHOUT RESTARTING PC?

 

 

Thanks in advance



#3 boopme

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Posted 31 March 2015 - 07:34 PM

Hello tgunn

Try disabling the add on and any others you don't know.

How to disable extensions and plugins

Keeping your third-party plugins up to date


If it is your homepage...
Click the Firefox button at the top left corner of the page and choose Options.
In the Home Page URL box, enter the homepage you want to use instead of SweetPacks and then click OK.

>>Now we'll scan.

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Hold down Control and click on this link to open ESET Online Scanner in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE: Sometimes if ESET finds no infections it will not create a log.

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#4 tgunn2760

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Posted 31 March 2015 - 09:17 PM

Thanks for your help, but I cannot get into my PC, on the second post I uploaded a screen of what my monitor shows when I try to get into safe mode.

I think I downloaded an unknown virus disguised as a Firefox add on

 

If I use the GO INTO SAFE MODE WITHOUT RESTARTING PC will it allow me to run safe mode?



#5 boopme

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Posted 31 March 2015 - 09:55 PM

Can you get to safe mode with networking like that? If so try running that way/
Or from another PC you can download all tools but ESET onto a flash drive or CD and try to run from there.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 tgunn2760

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Posted 01 April 2015 - 11:10 AM

OK, bear with me please, I tried the NETWORK option before, it did not work, the  PC rebooted. Should I try the option

 

GO INTO SAFE MODE WITHOUT RESTARTING PC ?

 

What will happen then?

 

If I download the stuff you told me to on flash drive, how do I boot PC? With the flash drive?

 

Thanks



#7 boopme

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Posted 01 April 2015 - 02:39 PM

You can get to the desktop ?
If so then do that and then open the drive containing the flasshdrive and you can execute the files from there.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 tgunn2760

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Posted 01 April 2015 - 03:37 PM

Did  you read my last post?

 

I cannot even get into safe mode

 

Should I go into this option?

 

GO INTO SAFE MODE WITHOUT RESTARTING PC



#9 boopme

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Posted 01 April 2015 - 03:53 PM

I was unsure.. better to repost here. Say you cannot run anything along with your 1st post info.. They will get you in.
Virus, Trojan, Spyware, and Malware Removal Logs

Edited by boopme, 01 April 2015 - 03:54 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 tgunn2760

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Posted 01 April 2015 - 04:24 PM

You lost me. How do  I get into safe mode if PC keeps rebooting?

 

With this?    GO INTO SAFE MODE WITHOUT RESTARTING PC

 

Here is my first post:

 

I am guessing it is a virus. I downloaded a Firefox add on yesterday, and then the problems started. The PC restarted while I was away from it, and from there it has advanced to the point where I cannot even get into safe mode, it keeps rebooting.

The add-on in Firefox download \helper

I have two OS on two drives, looks like both are infected, one is XP Home, other XP Pro

Does anyone know what this thing might be?

 

I took a photo of my monitor screen, this is what it looks like when I  go into safe mode, please see attachment.

 

http://s220.photobucket.com/user/tgunn2760/media/Zi6_0466.jpg.html

 

Then the PC restarts. Should I use the GO INTO SAFE MODE WITHOUT RESTARTING PC?



#11 boopme

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Posted 01 April 2015 - 05:32 PM

That may work and if you can see your drives you can try running the downloaded tools.

I feel it is jus going to work out better if you just start the new topic as there they have some other tools that should get you in.
As that image shows you are no fully loaded in safe mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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