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dvd/cd drive cann' t be started


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#1 dmdaly

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Posted 25 March 2015 - 02:06 PM

disc drive can not be started due to code 19, also  code 41 shows up sometime. Any fixes??



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#2 Torvald

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Posted 25 March 2015 - 02:49 PM

dmdaly,

 

If you go to the following Microsoft website, you will find several possible resolutions you can try: 

http://support.microsoft.com/en-us/kb/314060

 

The simplest, safest, and easiest to try first would be "Resolution 2: Use the CD/DVD Fixit Troubleshooter".  Since you have Windows XP installed, make sure you click on the fixit "Run Now" button designated for Windows 7/Vista/XP, and not the Windows 8/8.1 button.

 

Best wishes.


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