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windows 8 issues , there are many please help


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#1 mcseagle

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Posted 25 March 2015 - 10:41 AM

so ive had this standing problem for a while. my computer will work for a while, then it will just up and freeze on me. but oddly enough sometimes the freeze is only within a couple of apps or systems, say chrome or task manager has frozen, i can still occasionally open up another app, but after that the while system freezes and i have to do a hard reset. which is when the next problem occurs. my computer wont turn off . no matter what i do. it goes through the shut down screen and then goes to what seems to be sleep mode.the fans are still on and my leds are still on but i cant do anything with it.  i have unchecked the hybrid shut down, and disabled sleep mode . i have even gotten fed up enough to do a system restore and completely wipe the system. yet for some reason it still does it. help is very appreciated. 

thank you.



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#2 yu gnomi

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Posted 25 March 2015 - 02:54 PM

Sometimes updates cause issues with software that is running in the background only on specific builds of computer (like Acer or Dell), or conflicts with other vendor-specific programs running in the background (I know there is an Intel program that causes conflicts, maybe others).

 

Can you give detailed specs on your computer, here is how to make a speccy snapshot available

https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web  

 

of course you will need to be able to install speccy on your computer


Edited by yu gnomi, 25 March 2015 - 02:55 PM.


#3 mcseagle

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Posted 25 March 2015 - 03:49 PM

if i can get it to do it without freezing ill try, but for starters its a lenovo y 500



#4 mcseagle

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Posted 25 March 2015 - 04:19 PM

http://speccy.piriform.com/results/angq4cIHwXQ66N1l8sOucWM



#5 yu gnomi

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Posted 25 March 2015 - 05:34 PM

I post over at eightforums, and I thought maybe you were having one of the oddball vendor-specific issues I've seen people have been reporting in the past few weeks. I don't really know what is causing your issue.
 
I am going to recommend running DISM, just in case corrupted system files are the cause (total shot in the dark). Here is a tutorial http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html
 
Also run the Windows Memory Diagnostic (use search box to find it, running it will restart your computer).
 
Anyone with good ideas can jump into this thread.
 
Edit: just comparing your speccy results to the results for my machine, I notice that the listings for System Processes near the bottom are different. Yours is a lot longer, and reads different.
Here is a section of mine
 
 

Local 192.168.0.102:2869: TIME-WAIT Remote 192.168.0.1:46336 (Querying... )
Local 192.168.0.102:60349: TIME-WAIT Remote 184.50.238.177:80 (Querying... ) (HTTP)
Local 192.168.0.102:60351: TIME-WAIT Remote 23.74.9.8:80 (Querying... ) (HTTP)
Local 192.168.0.102:60352: TIME-WAIT Remote 23.74.9.8:80 (Querying... ) (HTTP)
Local 192.168.0.102:60353: TIME-WAIT Remote 23.74.9.8:80 (Querying... ) (HTTP)
Local 192.168.0.102:60354: TIME-WAIT Remote 23.74.9.8:80 (Querying... ) (HTTP)

 
a section of yours

 

Local 192.168.1.173:49710: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )

Local 192.168.1.173:49961: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49962: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49963: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49964: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49965: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49966: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49967: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49968: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49969: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:49913 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:49919 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:49921 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:50035 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:50036 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:50037 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:50038 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:50039 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:50040 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:50041 (Querying... )
Local 127.0.0.1:2559: TIME-WAIT Remote 127.0.0.1:50042 (Querying... )
Local 192.168.1.173:49972: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49974: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49978: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49983: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49985: TIME-WAIT Remote 192.168.1.1:52821 (Querying... )
Local 192.168.1.173:49315: TIME-WAIT Remote 173.194.219.103:80 (Querying... ) (HTTP)

 
I am really not sure of the significance of this, it might be malware at work. Do you run anti-virus?

Edited by yu gnomi, 25 March 2015 - 05:48 PM.


#6 mcseagle

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Posted 25 March 2015 - 07:22 PM

yes i have run malware scans and have antivirus. and nothing has popped up. i have also done a complete system reboot from the settings. but im still here, so any input would be appreciated. it also now does not boot up at all, if i force the computer to power off it just goes to a black screen after the loading screen


Edited by mcseagle, 25 March 2015 - 07:26 PM.


#7 yu gnomi

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Posted 25 March 2015 - 07:56 PM

A few questions:

 

When you say it won't boot, do you mean it won't boot at all or that sometimes it gives you trouble? and is any error message displayed? (if so please post it)

 

How long have you had this computer? Any chance it is still under warranty?

 

Did you get a chance to run DISM or Windows Memory Diagnostic?

 

Do you have windows install disk?



#8 mcseagle

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Posted 25 March 2015 - 08:08 PM

ok so by not boot i mean it does the load screen, but then the screen goes black and stays that way. i have had it for about 2 and a half years and have had no issues untill recently. and no i dont have an install disk as there is not cd port on the laptop. 



#9 yu gnomi

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Posted 25 March 2015 - 08:16 PM

which load screen- is it a splash screen for Lenovo (or your Bios or Motherboard manufacturer), or is it a Windows splash screen (which I've never seen for 8), or your lock screen?



#10 mcseagle

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Posted 25 March 2015 - 08:19 PM

the lenovo screen with the loading wheel below it.



#11 yu gnomi

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Posted 25 March 2015 - 08:21 PM

also, I am not knowledgeable about laptops, but I believe over-heating is a frequent problem with them. Is this the sort of problem that tends to get worse, the longer the machine is turned on.

 

If it is overheating issue, then maybe if you left it someplace cool for an hour or so, it would boot and run for a little bit.



#12 yu gnomi

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Posted 25 March 2015 - 08:24 PM

the lenovo screen with the loading wheel below it.

I made my last post while you were posting.

 

I am guessing that for whatever reason, Windows isn't even loading anymore. This could be because your OS is corrupted, or because it is shutting down immediately (but in that case you should be getting a blue screen).


Edited by yu gnomi, 25 March 2015 - 08:24 PM.


#13 mcseagle

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Posted 25 March 2015 - 08:25 PM

its not hot , and i have let it sit to try this. but not to much avail. should i try another system from the bios this time or something of the like? 



#14 yu gnomi

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Posted 25 March 2015 - 08:32 PM

I think you need to do a repair install.

 

I am not sure how tricky this will be since you have an OEM install, and no windows disk. Do you have access to a USB thumb drive and someone else's computer (with an internet connection)?


Edited by yu gnomi, 25 March 2015 - 08:37 PM.


#15 mcseagle

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Posted 25 March 2015 - 08:42 PM

yes






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