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Windows will only boot into safe mode


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7 replies to this topic

#1 styphon

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Posted 25 March 2015 - 08:50 AM

I've got a PC at work that is quite old and is used for our accounts. Today however it wont boot into Normal mode (safe mode is fine). I've checked the events log and it looks like a couple of drivers are corrupt. Unfortunately googling on how to fix them comes up with a lot of spam sites trying to get you to download tools to "fix" it.

 

These are the errors and warnings from the System event log

 

Event 10005, DCOM: DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server:

 

Event 10005, DCOM: DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server:

 
Event 10005, DCOM: The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
The dependency service or group failed to start.
 
Event 7001, Service Control Manager: The Computer Browser service depends on the Server service which failed to start because of the following error: 
The dependency service or group failed to start.
 

Event 10005, DCOM: DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server:

 

Event 10005, DCOM: DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server:

 

Event 10005, DCOM: DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server:

 

Event 7026, Service Control Manager:  following boot-start or system-start driver(s) failed to load: 
discache
ehdrv
 
Event 1, RTL8167: Realtek PCIe GBE Family Controller is disconnected from network.
 
I've tried running start up repair from the Windows installation disk, but it couldn't fix the issue. It just suggested using a restore point, which I've tried (twice).
 
I cant use the recovery mode in the boot menu as there isn't a local user on the PC I can log into and it doesn't recognise the password for the domain user.
 
Short of formatting the computer I'm at a loss of what to do, and we really don't want to format the PC unless it's the only option. Can someone please help me fix this?

Edited by styphon, 25 March 2015 - 09:52 AM.


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#2 hamluis

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Posted 25 March 2015 - 09:27 AM

You state that you'll "lose data" by using System Restore...yet you consider reformatting a last resort.

 

Can you boot into Safe Mode with Networking?  If so, try the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis


Edited by hamluis, 25 March 2015 - 09:29 AM.


#3 styphon

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Posted 25 March 2015 - 10:03 AM

I've tried to do a system restore before I saw that post. Before I could log in to safe mode with networking, now it's not able to (it's not authenticating with the server properly). I'm trying to undo the restore, if that works I'll download the MiniToolBox.



#4 styphon

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Posted 25 March 2015 - 10:15 AM

OK, that worked, I've managed to log in using safe mode with networking again. I've created a speccy screen shot here - http://speccy.piriform.com/results/PNkBElE1DfGQ1xcA7JbIrki

 

As you can see speccy couldn't get some information so I've included a DXDiag output for you:

------------------
System Information
------------------
Time of this report: 3/25/2015, 15:12:49
       Machine name: COMPUTER-6
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: Inspiron 620 
               BIOS: BIOS Date: 07/27/11 10:59:30 Ver: 04.06.04
          Processor: Intel® Core™ i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
             Memory: 4096MB RAM
Available OS Memory: 4078MB RAM
          Page File: 1049MB used, 9144MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 96 DPI (100 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

 

Here's the MiniToolBox report:

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by marko (administrator) on 25-03-2015 at 15:07:22
Running from "C:\Users\Fluid\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: Inspiron 620 Manufacturer: Dell Inc.
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/25/2015 03:06:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2015 02:43:00 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2015 02:36:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2015 11:27:21 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2015 11:23:35 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2015 11:14:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2015 11:08:49 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2015 10:43:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2015 04:41:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 05:11:40 PM) (Source: .NET Runtime) (User: )
Description: Application: Launchpad.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
   at System.Windows.Forms.ListView+ListViewNativeItemCollection.get_Item(Int32)
   at System.Windows.Forms.ListView+ListViewItemCollection.get_Item(Int32)
   at System.Windows.Forms.ListView+ListViewNativeItemCollection.Clear()
   at System.Windows.Forms.ListView.Dispose(Boolean)
   at System.ComponentModel.Component.Dispose()
   at System.Windows.Forms.Control.Dispose(Boolean)
   at System.ComponentModel.Component.Dispose()
   at System.Windows.Forms.Control.Dispose(Boolean)
   at System.Windows.Forms.ContainerControl.Dispose(Boolean)
   at System.ComponentModel.Component.Dispose()
   at System.Windows.Forms.Control.Dispose(Boolean)
   at System.Windows.Forms.ContainerControl.Dispose(Boolean)
   at Microsoft.WindowsServerSolutions.Administration.Controls.AlertsView.AlertsViewer.Dispose(Boolean)
   at System.ComponentModel.Component.Dispose()
   at System.Windows.Forms.Control.Dispose(Boolean)
   at System.Windows.Forms.ContainerControl.Dispose(Boolean)
   at System.Windows.Forms.Form.Dispose(Boolean)
   at System.ComponentModel.Component.Dispose()
   at System.Windows.Forms.Form.WmClose(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)
 
 
System errors:
=============
Error: (03/25/2015 03:06:45 PM) (Source: Service Control Manager) (User: )
Description: The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068
 
Error: (03/25/2015 03:05:10 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (03/25/2015 03:05:10 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (03/25/2015 03:05:10 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (03/25/2015 03:05:09 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (03/25/2015 03:05:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (03/25/2015 03:05:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (03/25/2015 03:05:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (03/25/2015 03:05:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (03/25/2015 03:05:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2014-06-03 19:55:36.030
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
 
 
 
 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Accounts (x32 Version: 19.0.11.260 - Sage (UK) Ltd) Hidden
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.7 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.4.0.2710 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.4.0.2710 - Adobe Systems Incorporated) Hidden
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.4.980 - Adobe Systems Incorporated.)
Adobe Community Help (x32 Version: 3.4.980 - Adobe Systems Incorporated.) Hidden
Adobe Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 1.4.0 - Adobe Systems Incorporated)
Adobe Content Viewer (x32 Version: 1.4.0 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 5.5 Design Premium (HKLM-x32\...\{60E59A6C-7399-495A-B85C-C829F4E59602}) (Version: 5.5 - Adobe Systems Incorporated)
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader X (10.1.7) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.7 - Adobe Systems Incorporated)
Adobe Widget Browser (HKLM-x32\...\com.adobe.WidgetBrowser.E7BED6E5DDA59983786DD72EBFA46B1598278E07.1) (Version: 2.0 Build 230 - Adobe Systems Incorporated.)
Adobe Widget Browser (x32 Version: 2.0.230 - Adobe Systems Incorporated.) Hidden
Apple Application Support (HKLM-x32\...\{343666E2-A059-48AC-AD67-230BF74E2DB2}) (Version: 2.1.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Brother MFL-Pro Suite MFC-J6510DW (HKLM-x32\...\{17795164-3BC1-4D4F-8ADA-65C895EBFC9A}) (Version: 1.0.25.0 - Brother Industries, Ltd.)
BUFFALO SecureLockManagerEasy for HD (HKLM-x32\...\UN090430) (Version:  - )
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.50.4.0 - Conexant)
CyberLink PowerDVD 9.5 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.1.3225 - CyberLink Corp.)
CyberLink PowerDVD 9.5 (x32 Version: 9.5.1.3225 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.4.11 - Dropbox, Inc.)
ESET Smart Security (HKLM\...\{C0D93E4E-0866-43C8-A104-BF41A803EA84}) (Version: 4.2.71.2 - ESET, spol. s r.o.)
FileZilla Client 3.7.0.2 (HKLM-x32\...\FileZilla Client) (Version: 3.7.0.2 - FileZilla Project)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Java 7 Update 21 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417021FF}) (Version: 7.0.210 - Oracle)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Java SE Development Kit 7 Update 21 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0170210}) (Version: 1.7.0.210 - Oracle)
Java™ 6 Update 27 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416027FF}) (Version: 6.0.270 - Oracle)
join.me (HKCU\...\JoinMe) (Version: 1.9.1.204 - LogMeIn, Inc.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Microsoft_VC80_ATL_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053 - Adobe) Hidden
Microsoft_VC90_ATL_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFCLOC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Mozilla Firefox 27.0.1 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 27.0.1 (x86 en-GB)) (Version: 27.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 24.6.0 - Mozilla)
Mozilla Thunderbird 24.6.0 (x86 en-GB) (HKLM-x32\...\Mozilla Thunderbird 24.6.0 (x86 en-GB)) (Version: 24.6.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MySQL Connector C++ 1.1.2 (HKLM\...\{168EA59E-6139-4096-920A-BEE2BB5FC8A2}) (Version: 1.1.2 - Oracle and/or its affiliates)
MySQL Connector J (HKLM-x32\...\{F5816AB0-8B0A-4956-9005-8187E245E262}) (Version: 5.1.24 - Oracle Corporation)
MySQL Connector Net 6.6.5 (HKLM-x32\...\{1AAD0C51-CE9E-4ECD-BB2D-6981472569B1}) (Version: 6.6.5 - Oracle)
MySQL Connector/ODBC 5.2(w) (HKLM\...\{4441EC17-3E4A-4FA0-8818-83537B549A54}) (Version: 5.2.4 - Oracle Corporation)
MySQL Documents 5.6 (HKLM-x32\...\{621AA3C2-0D8E-435D-B738-B2A4625E5158}) (Version: 5.6.11 - Oracle Corporation)
MySQL Examples and Samples 5.6 (HKLM-x32\...\{C975E510-9967-43BC-A905-12CEBCF81141}) (Version: 5.6.11 - Oracle Corporation)
MySQL For Excel 1.1.1 (HKLM-x32\...\{88C06BF4-9A84-42FE-A0B2-CB3A49DDBBF0}) (Version: 1.1.1 - Oracle)
MySQL Installer (HKLM-x32\...\{1289001C-4868-4578-931A-D245C4EC6753}) (Version: 1.2.0.0 - Oracle Corporation)
MySQL Notifier 1.0.3 (HKLM-x32\...\{76396BDE-5FBC-4E70-B1AC-4AA212FB3D70}) (Version: 1.0.3 - Oracle)
MySQL Server 5.6 (HKLM\...\{9D94B308-B2FD-4990-B4E2-A023CDCAAF6A}) (Version: 5.6.11 - Oracle Corporation)
MySQL Workbench 5.2 CE (HKLM-x32\...\{48A9B9DD-66B9-4846-AA7C-825A5729B643}) (Version: 5.2.47 - Oracle Corporation)
NVIDIA 3D Vision Driver 320.78 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 320.78 - NVIDIA Corporation)
NVIDIA Control Panel 320.78 (Version: 320.78 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 320.78 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 320.78 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.18.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.18.0 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.124.810 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.13.2078 - NVIDIA Corporation) Hidden
NVIDIA Update 1.14.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.14.17 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.14.17 - NVIDIA Corporation) Hidden
OpenOffice.org 3.3 (HKLM-x32\...\{DE0E121B-82EA-4955-B242-6E65DE17F243}) (Version: 3.3.9567 - OpenOffice.org)
PDF Settings CS5 (x32 Version: 10.0 - Adobe Systems Incorporated) Hidden
Pencil (HKLM-x32\...\Pencil) (Version:  - Evolus Co., Ltd.)
PhotoShowExpress (x32 Version: 2.0.063 - Sonic Solutions) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
RBVirtualFolder64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
Roxio Activation Module (x32 Version: 1.0 - Roxio) Hidden
Roxio BackOnTrack (x32 Version: 1.3.3 - Roxio) Hidden
Roxio Burn (x32 Version: 1.8 - Roxio) Hidden
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio Creator Starter (x32 Version: 1.0.439 - Roxio) Hidden
Roxio Creator Starter (x32 Version: 5.0.0 - Roxio) Hidden
Roxio Express Labeler 3 (x32 Version: 3.2.2 - Roxio) Hidden
Roxio File Backup (Version: 1.3.2 - Roxio) Hidden
Safari (HKLM-x32\...\{F2AF3E5D-9697-485C-A5AC-E2B9468C446A}) (Version: 5.34.52.7 - Apple Inc.)
Sage 50 Accounts 2013 (HKLM-x32\...\InstallShield_{45ECE61A-C8EE-4847-852C-6E8A8192D424}) (Version: 19.0.11.260 - Sage (UK) Ltd)
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Sonic CinePlayer Decoder Pack (x32 Version: 4.3.0 - Sonic Solutions) Hidden
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.28223 - TeamViewer)
TightVNC (HKLM\...\{D71C967C-8709-4334-BF16-952469E96DCD}) (Version: 2.6.4.0 - GlavSoft LLC.)
TortoiseSVN 1.7.12.24070 (64 bit) (HKLM\...\{B2DCF07D-0F89-4818-8B41-50DABC1A310D}) (Version: 1.7.24070 - TortoiseSVN)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2920794) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BB006B39-9FD7-4DD5-942E-CDF1BBD718DB}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956104) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A8AEAD3C-C39C-47DA-A9B3-7F8C895B9E6A}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
WebEx (HKCU\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Server 2012 Essentials Connector (HKLM\...\{C1E4D639-4A33-4314-809E-89BD0EF48522}) (Version: 6.2.9805.6 - Microsoft Corporation)
WinSCP 5.1.4 (HKLM-x32\...\winscp3_is1) (Version: 5.1.4 - Martin Prikryl)
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)
Zinio Reader 4 (x32 Version: 4.2.4164 - Zinio LLC) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 4078.64 MB
Available physical RAM: 2608.64 MB
Total Pagefile: 10193.83 MB
Available Pagefile: 8732.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3988.1 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:916.66 GB) (Free:839.91 GB) NTFS
4 Drive p: (DATAPART1) (Network) (Total:1780.16 GB) (Free:889.27 GB) NTFS
5 Drive z: (DATAPART1) (Network) (Total:1780.16 GB) (Free:889.27 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\COMPUTER-6
 
Administrator            Fluid                    Guest                    
UpdatusUser              
 
 
**** End of log ****


#5 styphon

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Posted 25 March 2015 - 10:53 AM

My colleague managed to find the solution, he tried uninstalling the graphics driver and it worked >.<. Great when someone tries something random and it works...



#6 hamluis

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Posted 25 March 2015 - 11:43 AM

:thumbup2: , thanks for letting us know...happy computing :).

 

Louis

 

FWIW: 

Java Use, Quietman7 - http://www.bleepingcomputer.com/forums/t/516886/problems-with-browsing-this-page-cant-be-displayed/?p=3231066

 

If You Must Use Java, Qman7 - http://www.bleepingcomputer.com/forums/t/570511/which-of-these-services-are-necessary-for-windows-xp-to-run-properly/page-2#entry3661140

 

You are running IE 9, which is less secure than either IE 10 or 11

 

It appears that you are missing several critical updates.

 

IMO...each of the above indicates that your system is more vulnerable to malware than it should be.


Edited by hamluis, 25 March 2015 - 11:56 AM.


#7 Torvald

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Posted 25 March 2015 - 12:17 PM

styphon,

 

In addition to the cautions that Louis has given about using Java, if you are going to keep it installed on your computer, then you will need to ensure that you are using the latest version, to help minimize security risks.  From your MiniToolBox report, it appears that you currently have three different outdated versions of Java installed right now.  This is not good.

 

Therefore, recommend you uninstall all three outdated versions right away, and then IF you still need to use Java, download and install the very latest version.

 

Best wishes!


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#8 styphon

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Posted 26 March 2015 - 04:38 AM

:thumbup2: , thanks for letting us know...happy computing :).

 

Louis

 

FWIW: 

Java Use, Quietman7 - http://www.bleepingcomputer.com/forums/t/516886/problems-with-browsing-this-page-cant-be-displayed/?p=3231066

 

If You Must Use Java, Qman7 - http://www.bleepingcomputer.com/forums/t/570511/which-of-these-services-are-necessary-for-windows-xp-to-run-properly/page-2#entry3661140

 

You are running IE 9, which is less secure than either IE 10 or 11

 

It appears that you are missing several critical updates.

 

IMO...each of the above indicates that your system is more vulnerable to malware than it should be.

 

Thanks for the advice guys. I've removed all versions of Java (if someone needs to use it temporarily they can reinstall the latest version). 

 

We're a web development company and so need a computer with IE9 for testing purposes. The computer is our accounts machine so no one uses IE9 for browsing (if they do need to browse then the latest version of Chrome is installed for that purpose). We need an actual version of IE9 as using IE11 in compatibility mode doesn't always give you the same result.






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