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Constant crashes while gaming/skyping


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#1 vuetner

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Posted 25 March 2015 - 07:38 AM

Hello, I've been having issues for about a month now, posted a topic on Tom's Hardware, and got no replies for days. So hopefully I get some sort of help here:

 

So when I'm playing games (and usually skyping), I get the same couple of crashes constantly. I get KMODE_EXCEPTION_NOT_HANDLED and SYSTEM_SERVICE_EXCEPTION

Things I've tried:

  • reinstalling windows
    reinstalling drivers
    turning off overclocking
    installing drivers for GPU through provided CD


none of this has worked. any ideas? I can post the crash information from bluescreenview if needed



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#2 vuetner

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Posted 27 March 2015 - 10:11 AM

bump. no help?



#3 dc3

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Posted 27 March 2015 - 02:08 PM

It would help if you were to post the make and model of this computer.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark only the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 
 
 
Please post the Bluescreenview in your topic.  Do not use a host website to post this, do not wrap it in code or use quotes.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 vuetner

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Posted 28 March 2015 - 07:27 AM

speccy link: http://speccy.piriform.com/results/aD33zxsCz1JHXaFyfY0HMSG

 

used pastebin for the minitoolbox: http://pastebin.com/EcWV1U8e

 

bluescreenview crashes: http://i.gyazo.com/569ec4826b7a459382a9e0b487da090a.png

 

thanks a lot for your reply.



#5 vuetner

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Posted 04 April 2015 - 11:53 AM

bump



#6 vuetner

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Posted 14 April 2015 - 07:45 PM

bump. please reply



#7 jcgriff2

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Posted 14 April 2015 - 08:44 PM

Hi -

12 BSODs total; most name the NT Kernel (ntoskrnl.exe) as the probable cause. Please note that it IS NOT the actual cause and is merely listed as a default.

All except one contains Exception Error Code 0xc0000005 = memory access violation

One lists Avast as the probable cause; driver listed - http://sysnative.com/drivers/driver.php?id=aswSP.SYS

Be sure that your Avast installation is up to date (the most recent version) - https://www.avast.com/en-us/download-software

Another lists driver msiadrv.sys, which I am unfamiliar with - http://www.iutools.com/knowledge/kb74/

Given the 0xc5 exceptions and the default NT listed as probable cause, it is possible that a rogue driver may be responsible for your BSODs. Run Driver Verifier to see if any 3rd party drivers are flagged -

http://www.sysnative.com/forums/bsod-crashes-kernel-debugging/29-driver-verifier-bsod-related-windows-10-8-1-8-7-vista.html#post87

Also, one bugcheck was 0x24 - NTFS File System, which is usually seen when there is some issue with the HDD.

If you have a HDD, run HDD diagnostics - SeaTools for DOS, LONG test on all hard drives -
http://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html#post29394

If you have an SSD, check the SSD manufacturer's support site for a firmware upgrade.

Regards. . .

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#8 jcgriff2

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Posted 14 April 2015 - 09:01 PM

One other question -- did you have any BSODs prior to these 12 or did the BSODs just suddenly start on 18 March 2015 as the dump file names indicate?

I ask because some 3rd party apps like CCleaner actually delete BSOD dump files.

Also, are there any new dumps? The last BSOD listed occurred on 26 March 2015.
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#9 vuetner

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Posted 15 April 2015 - 01:54 PM

thanks for your reply!

 

no, i've been having these since i built this computer ~4 months ago, so there are earlier instances but they are all very similar

and yes, there are new dumps, would you like a few of the most recent ones?



#10 vuetner

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Posted 15 April 2015 - 02:27 PM

additionally, i uninstalled avast completely and it did not fix my issues



#11 jcgriff2

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Posted 16 April 2015 - 01:17 AM

thanks for your reply!

 

no, i've been having these since i built this computer ~4 months ago, so there are earlier instances but they are all very similar

and yes, there are new dumps, would you like a few of the most recent ones?

 

Yes, please.

 

Hopefully they may yield a clue.


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#12 malynensi

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Posted 16 April 2015 - 04:19 AM

I have the same issue, help anyone please?



#13 dc3

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Posted 16 April 2015 - 10:07 AM

I have the same issue, help anyone please?

You need to open your own topic.

 

Your issue may seem similar, but in the majority of cases like this there are specific differences which addressed in the same topic would cause confusion.  This is not fair to the member who started this topic, or you to as neither of you would then get the specific attention it deserves.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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