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After downloading, installing ccleaner, ESET-online*, malwarebytes active is ina

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3 replies to this topic

#1 brseavey


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Posted 25 March 2015 - 07:34 AM

I used those to programs to clean out much malware. Afterwards the active protection of my malwarebytes was set to off. If I log on as sysadmin, reset the settings, save the settings, then reboot, it is reset to inactive. I uninstalled ccleaner and ESET, reset malwarebytes, rebooted and the problems remains. I don't see any ESET or ccleaner processes or files, but I can't reset my mwb active protection. Now when I try to run malwarebytes it hangs after 2 seconds, tells, then terminates, and says the scan did not finish successfully and offers:  "view detailed log", which when I click just leads me to C:

Edited by hamluis, 25 March 2015 - 09:15 AM.
Moved from Win 7 to Am I Infected - Hamluis.

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#2 OldPhil



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Posted 25 March 2015 - 07:39 AM

IMO you still have issues with malware re-post in Am I Infected, be patient that is a very busy section but has great helpers.  

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#3 Aura


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Posted 25 March 2015 - 10:07 AM

Hi brseavey :)

Concerning Malwarebytes, it looks like the installation has been corrupted/damaged. I suggest you to fully uninstall it via the Control Panel, and to run mbam-clean.exe to clean the installation remnants before proceeding to reinstall it. Instructions on how to proceed can be found in the thread below:


Also, we can see if you still have malware left on your system.

  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#4 quietman7


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Posted 25 March 2015 - 11:47 AM

brseavey...when you're having issues with Malwarebytes, one of the solutions generally suggested by the Help Desk to try first is to uninstall/reinstall as follows:-- If using the Premium version, you will need to reactivate Malwarebytes' using the license ID and key you were sent by email. Make sure you save that information so it is readily available when reinstalling.
-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.
-- Restart the computer again and verify that Malwarebytes is showing in the task tray if using the Premium version. Then setup any file exclusions that may be required in your Anti-Virus/Internet-Security/Firewall applications.

Do this first and let me know if it resolves the problem.
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