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Internet connection present but can't access webpages in any browser


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13 replies to this topic

#1 contwo

contwo

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Posted 25 March 2015 - 07:18 AM

Hiya,

 

I just passed my old PC on to my sister. Before I gave it to her I made sure their wasn't any malware, spyware, viruses etc on the PC and that the internet connection was working fine. When I set the PC up at my sisters the internet connection was running fine.

 

By the next day I got a phone call saying she couldn't connect to the internet. My sister phoned up her ISP (Virgin) and they couldn't find a problem with the connection but thought the problem might be that there weren't any TCP/IP Drivers installed? I had a look at her PC and noticed a new icon on the task bar which appeared to be for something called OneNote? Apparently my sisters boyfriend had clicked on something that popped up when he was online and since then they haven't been able to access the internet. The icon is there to say that the ISP has a connection but when I click on repair to attempt to repair the connection I get the following message: 

 

Repair Local Area Connection: Failed to query TCP/IP settings of the connection. Cannot proceed

 

Can you help?

 

Many Thanks

 

Paul



BC AdBot (Login to Remove)

 


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#2 hamluis

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Posted 25 March 2015 - 11:17 AM

Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 contwo

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Posted 25 March 2015 - 03:49 PM

Hi Louis,

 

Thanks for getting back to me.

 

http://speccy.piriform.com/results/PNFL0bHWxZdnpXWpPZ7EC7p

 

 

Here's the event log:

 

========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/25/2015 07:22:59 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)
 
Error: (03/24/2015 08:28:10 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)
 
Error: (03/24/2015 07:57:42 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)
 
Error: (03/24/2015 07:20:48 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)
 
Error: (03/24/2015 06:25:16 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)
 
Error: (03/24/2015 06:00:07 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)
 
Error: (03/24/2015 05:49:28 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)
 
Error: (03/24/2015 05:36:01 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)
 
Error: (03/24/2015 05:26:05 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)
 
Error: (03/23/2015 08:59:48 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: bind() failed (Socket error 10050)
 
 
System errors:
=============
Error: (03/23/2015 07:51:27 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: 
%%2
 
Error: (03/23/2015 07:51:27 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service failed to start due to the following error: 
%%2
 
Error: (03/23/2015 07:50:47 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: 
%%2
 
Error: (03/23/2015 07:50:47 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service failed to start due to the following error: 
%%2
 
Error: (03/23/2015 07:49:53 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: 
%%2
 
Error: (03/23/2015 07:49:53 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service failed to start due to the following error: 
%%2
 
Error: (03/23/2015 07:49:11 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: 
%%2
 
Error: (03/23/2015 07:49:11 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service failed to start due to the following error: 
%%2
 
Error: (03/23/2015 07:49:09 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: 
%%2
 
Error: (03/23/2015 07:49:09 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP Protocol Driver service failed to start due to the following error: 
%%2
 
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe AIR (Version: 2.5.1.17730 - Adobe Systems Inc.) Hidden
Adobe Anchor Service CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Asset Services CS3 (Version: 3 - Adobe Systems Incorporated) Hidden
Adobe Bridge CS3 (Version: 2 - Adobe Systems Incorporated) Hidden
Adobe Bridge Start Meeting (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Camera Raw 4.0 (Version: 4.0 - Adobe Systems Incorporated) Hidden
Adobe CMaps (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color Common Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color EU Extra Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color JA Extra Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color NA Recommended Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Default Language CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Device Central CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Download Manager (HKLM\...\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}) (Version: 1.6.2.99 - NOS Microsystems Ltd.)
Adobe ExtendScript Toolkit 2 (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Fonts All (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Help Viewer CS3 (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Linguistics CS3 (Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe PDF Library Files (Version: 8.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS3 (HKLM\...\Adobe_2ac78060bc5856b0c1cf873bb919b58) (Version: 10.0 - Adobe Systems Incorporated)
Adobe Photoshop CS3 (Version: 10 - Adobe Systems Incorporated) Hidden
Adobe Reader X (10.1.1) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.1 - Adobe Systems Incorporated)
Adobe Setup (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Stock Photos CS3 (Version: 1.5 - Adobe Systems Incorporated) Hidden
Adobe Type Support (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Update Manager CS3 (Version: 5.1.0 - Adobe Systems Incorporated) Hidden
Adobe Version Cue CS3 Client (Version: 3 - Adobe Systems Incorporated) Hidden
Adobe WinSoft Linguistics Plugin (Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe XMP Panels CS3 (Version: 1.0 - Adobe Systems Incorporated) Hidden
Athlon 64 Processor Driver (HKLM\...\{C151CE54-E7EA-4804-854B-F515368B0798}) (Version: 1.3.2.0 - )
ATI - Software Uninstall Utility (HKLM\...\All ATI Software) (Version: 6.14.10.1015 - )
ATI Catalyst Control Center (HKLM\...\{2CA41BA1-9842-4819-8ABB-76FDC14AB9EA}) (Version: 1.2.2400.31026 - )
ATI Display Driver (HKLM\...\ATI Display Driver) (Version: 8.263.5.1-060607a-035600C-Dell - )
ATI Parental Control & Encoder (Version: 3.0 - ATI Technologies Inc.) Hidden
Broadcom 440x 10/100 Integrated Controller (HKLM\...\{9C9D0F85-5658-4A5E-95A9-65F7DB2916EE}) (Version: 8.06.09 - Broadcom Corporation)
Broadcom Management Programs (HKLM\...\{FB64BF25-3593-4E4E-AA85-84AEF1D1475F}) (Version: 9.03.01 - Broadcom Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 5.03 - Piriform)
Dell Resource CD (HKLM\...\{FCD9CD52-7222-4672-94A0-A722BA702FD0}) (Version: 1.00.0000 - Dell Inc.)
Frohmage VST2 (HKLM\...\Frohmage VST2) (Version:  - )
Google Chrome (HKCU\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)
High Definition Audio Driver Package - KB835221 (HKLM\...\KB835221WXP) (Version: 20040219.000000 - Microsoft Corporation)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.3.193 - SurfRight B.V.)
IrfanView (remove only) (HKLM\...\IrfanView) (Version: 4.28 - Irfan Skiljan)
Java 7 Update 51 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217040FF}) (Version: 7.0.510 - Oracle)
Java Auto Updater (Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Lagarith lossless video codec (Remove Only) (HKLM\...\LAGARITH) (Version:  - )
Malwarebytes Anti-Exploit version 1.05.1.1016 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.05.1.1016 - Malwarebytes)
Microsoft .NET Framework 1.0 Hotfix (KB2572066) (HKLM\...\KB2572066) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Hotfix (KB2604042) (HKLM\...\KB2604042) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Hotfix (KB2656378) (HKLM\...\KB2656378) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Security Update (KB2698035) (HKLM\...\KB2698035) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Security Update (KB2742607) (HKLM\...\KB2742607) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Security Update (KB2833951) (HKLM\...\KB2833951) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.0 Security Update (KB2904878) (HKLM\...\KB2904878) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
Microsoft Choice Guard (Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 (Version:  - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISER) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft User-Mode Driver Framework Feature Pack 1.9 (HKLM\...\Wudf01009) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 22.0 (x86 en-US) (HKLM\...\Mozilla Firefox 22.0 (x86 en-US)) (Version: 22.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 22.0 - Mozilla)
MSVC90_x86 (Version: 1.0.1.2 - Nokia) Hidden
MSVCRT (Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 6.0 Parser (HKLM\...\{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}) (Version: 6.10.1129.0 - Microsoft Corporation)
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.12.5896 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA nView Desktop Manager (HKLM\...\NVIDIA nView Desktop Manager) (Version: 6.14.10.13527 - NVIDIA Corporation)
PC Connectivity Solution (HKLM\...\{C373F7C4-05D2-4047-96D1-6AF30661C6AA}) (Version: 11.4.19.0 - Nokia)
PDF Settings (Version: 1.0 - Adobe Systems Incorporated) Hidden
Segoe UI (Version: 14.0.4327.805 - Microsoft Corp) Hidden
SigmaTel Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 5.10.4820.0 - SigmaTel)
Sonic Encoders (HKLM\...\{9941F0AA-B903-4AF4-A055-83A9815CC011}) (Version: 1.00 - Sonic Solutions)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1170 - SUPERAntiSpyware.com)
Tweaking.com - Windows Repair (All in One) (HKLM\...\Tweaking.com - Windows Repair (All in One)) (Version: 3.0.0 - Tweaking.com)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2920794) 32-Bit Edition (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{BB006B39-9FD7-4DD5-942E-CDF1BBD718DB}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956104) 32-Bit Edition (HKLM\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{A8AEAD3C-C39C-47DA-A9B3-7F8C895B9E6A}) (Version:  - Microsoft)
Update for Microsoft Windows (KB971513) (HKLM\...\KB971513) (Version:  - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2447568) (HKLM\...\KB2447568-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2632503) (HKLM\...\KB2632503-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Media Player 10 (KB913800) (Version:  - Microsoft Corporation) Hidden
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2492386) (HKLM\...\KB2492386) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2808679) (HKLM\...\KB2808679) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB961503) (HKLM\...\KB961503) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Update Rollup 2 for Windows XP Media Center Edition 2005 (HKLM\...\KB900325) (Version:  - Microsoft Corporation)
USB PC Camera (SN9C103) (HKLM\...\{EADAA6F7-991F-4CE9-B5CE-FCF3D81F7C7D}) (Version: 4.6.6.0 - )
USB2.0 UVC VGA (HKLM\...\{9FD81537-F8EC-41DB-BBEB-3FCFD70BB186}) (Version: 1.0.0.0 - )
VC 9.0 Runtime (Version: 1.0.0 - Check Point Software Technologies Ltd) Hidden
VideoPad Video Editor (HKLM\...\VideoPad) (Version:  - NCH Software)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
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Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
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Windows XP Media Center Edition 2005 KB2628259 (HKLM\...\KB2628259) (Version:  - Microsoft Corporation)
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========================= Memory info: ===================================
 
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Available physical RAM: 623.96 MB
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3 Drive e: (KINGSTON) (Removable) (Total:0.93 GB) (Free:0.75 GB) FAT
 
========================= Users: ========================================
 
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Administrator            ASPNET                   Guest                    
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Paul Cundall             SUPPORT_388945a0         
 
 
**** End of log ****


#4 JohnC_21

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Posted 25 March 2015 - 05:10 PM

It looks like your TCP/IP is damaged. Have you tried doing a System Restore to a date before the problem? If you have placed any files or folder on the desktop since the restore point, copy or move them to the Documents folder.


Edited by JohnC_21, 25 March 2015 - 05:10 PM.


#5 contwo

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Posted 26 March 2015 - 12:31 AM

Hiya JohnC, 

 

The system restore didn't make any difference.

 

Thanks

 

Paul



#6 JohnC_21

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Posted 26 March 2015 - 08:04 AM

See if resetting TCP/IP helps. Open a command prompt in an administrator account and type

netsh int ip reset c:\resetlog.txt

Reboot

 

Edit: In C:\Windows\system32\Drivers check for tcpip.sys and ipsec.sys. Are those files there? Right click and select properties. If you look at the modified dates, do they show a recent date?

 

 


Edited by JohnC_21, 26 March 2015 - 09:13 AM.


#7 contwo

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Posted 26 March 2015 - 04:18 PM

Hiya John,

 

I ran the cmd but I still have the same problem.

 

I checked the drivers tcpip.sys and ipsec.sys and both haven't been modified for about 6 years.

 

I've been using the PC for years and never had this problem before? The problem occurred right after my sisters boyfriend clicked on something which put this onenote in the taskbar. That was the only change between it working and not working?



#8 JohnC_21

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Posted 26 March 2015 - 04:55 PM

Do this command in an admin account and see if you can get internet.

Netsh Winsock reset

Reboot

 

If that does not work, reinstall the wireless adapter driver. If that fails then do the nuclear option below.

 

There is one other option that requires totally uninstalling and rebuilding the TCP/IP driver. It is a little involved because the registry needs to be edited. See this page (the hardcore method). It is a reprint of BC member hublerb's post here. If you are not comfortable editing the registry I would have somebody who is do this. You should create a restore point before editing the registry. Installing Erunt which backs up the registry and allows it to be restored would be a good idea also.

 

If the steps shown do not work then there may be a malware infection.


Edited by JohnC_21, 26 March 2015 - 04:56 PM.


#9 contwo

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Posted 27 March 2015 - 07:00 AM

Hiya John,

 

I tried 'Netsh Winsock reset' using the admin account but still the same problem.

 

With regards reinstalling the Wireless adaptor, I'm using a cable connection so would this have any affect?

 

Before I try the nuclear option I'm still confused as to why my TCP/IP would suddenly be damaged when it's been running fine for 6 years? Surely something has changed on my PC to cause the problem? Wouldn't it be more sensible to check for a malware infection before going through the whole uninstalling and rebuilding of the TCP/IP driver? 



#10 JohnC_21

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Posted 27 March 2015 - 07:27 AM

Yes, reinstall he driver for your adapter. It's possible some software that was loaded by your sister's boyfriend may have damaged TCP/IP.

 

Are there any yellow exclamation marks in Device Manager? If you have an XP install disk with the same SP you can do a sfc /scannow at the command prompt to look for any damaged system files. That is another option. A repair install with the XP disk can also work as shown in the page I linked to. The XP install disk would also need the same SP.

 

You can rule out a hardware problem by downloading a small linux distro like Puppy, burn the iso and then boot. See if you can connect

 

Just an piece of advise. I would not recommend that the XP computer be used for any type of financial business like logging into a bank's web page. There a too many security holes in XP now. Security updates stopped in April 2014. Depending on how much RAM and the CPU the computer has, you could put the a linux distro on it like Ubuntu or Mint.



#11 mr.meyer

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Posted 27 March 2015 - 08:00 AM

Microsoft one  note info from Microsoft,

 

COMPONENT,   REQUIREMENT
 
Computer and processor, 1 gigahertz (GHz) or faster x86-bit or x64-bit processor with SSE2
Memory, 1 GB RAM (32-bit); 2 GB RAM (64-bit)
Hard disk, 3.0 GB available disk space.
Display, 1024 x 768 screen resolution
Graphics, Graphics hardware acceleration requires a DirectX 10 graphics card.
 
Operating system, Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012
 
Browser, Supported browsers for Office 2013 and Office 365
.Net version, 3.5, 4.0, or 4.5
Other OneNote 2013 Internet functionality requires an Internet connection. Fees may apply.
 
Don't know if this makes a difference. 


#12 contwo

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Posted 29 March 2015 - 01:53 AM

Hiya John,

 

Your advice about not using the PC for any financial business has got me thinking it might be better to upgrade to an OS supported by Microsoft. I know she will be wanting to use the PC for financial transactions and so it would make more sense to install a supported OS. I will speak with her about it,

 

If she doesn't want to install a new OS I will try the suggestions above.

 

Many Thanks for help on this John and Mr Meyer for your suggestion.

 

Paul



#13 JohnC_21

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Posted 29 March 2015 - 07:49 AM

The computer may not be able to run the new OS depending on the age and specs. You can run Microsoft Upgrade Advisor. You can also install a linux distro instead.

 

http://www.microsoft.com/en-us/download/details.aspx?id=20



#14 contwo

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Posted 29 March 2015 - 02:48 PM

I've checked the specification for Windows 7 and the PC fulfills them so I will do a full install of Windows 7.

 

Many Thanks for your help John






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