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IE and Google Chrome crashes on startup


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#1 Mimay

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Posted 24 March 2015 - 11:03 PM

Everytime I am opening my IE and Google Chrome, it crasher on Startup.

 

It says:

 

Internet Explorer/Google Chrome stopped Working:

 

Check solutions online and close the program

 

Close the program

 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    iexplore.exe
  Application Version:    7.0.6000.16386
  Application Timestamp:    4549b133
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.0.6000.16386
  Fault Module Timestamp:    4549bdc9
  Exception Code:    c0000005
  Exception Offset:    0006164f
  OS Version:    6.0.6000.2.0.0.768.2
  Locale ID:    1033
  Additional Information 1:    fbbf
  Additional Information 2:    d3545d29305129f8358a90c73b59f27f
  Additional Information 3:    88f2
  Additional Information 4:    fa283a52fd162b09b684e2f3024dc8ad

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and my homepage(luckily I opened chrome once) I think is javanize.com, I can't remember clearly because I can't open my browsers anymore.

 

Is my computer infected? How can I fix it? Thank you!

 

Edit: Post split from this post ~ Computerxpds


Edited by computerxpds, 24 March 2015 - 11:23 PM.


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#2 buddy215

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Posted 25 March 2015 - 01:32 PM

Try downloading MBAM and AdwCleaner to a flash drive or CD...DVD using another computer.

Move to the possibly infected computer, install and run scans following the directions below.

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

 

If after running those two programs you are able to load a browser, then run a scan using Eset Online Scanner.

 

  • Run the ESET Online Scanner.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Mimay

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Posted 25 March 2015 - 08:36 PM

Will do sir. Will post updates after. Thank you!






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