So November 10th, 2014 I began working with Naathim to clean up the cryptowall on my computer. The only files it got to were my emails so I was quite lucky. After cleaning, I worked with a great guy at Carbonite backup who restored my emails from a backup they had from October that had not been infected. They are an amazing group, even got together a special team to deal with the ransome virus because so many of their customers were being affected. Anyway, I don't work for them but for about $50 a year it is so worth it!!
Ok so I have all my restored emails in a folder but I can't remove the emails that are stored on Windows Live Mail. I have two 2 email accounts that Mail downloads to my computer. I was able to delete all the damaged emails from that account but it won't let me delete the ones from the other account. I have tried moving them, deleting them from the original folder where they are stored. When I hit delete, I get an error message that says
"A problem occurred while trying to open this message.
A problem has occurred. Please try again"
I hit OK and it doesn't do anything message is still there.
Is this still because of Cryptowall? Is there anyway to remove these messages? There are about 400 that I had saved with info...now I immediately store that info in the right place, LOL!!
Any insights or fixes?
Original post http://www.bleepingcomputer.com/forums/t/555655/i-may-have-the-cryptowall-20-on-my-computer-please-advise/page-3