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Can't delete old emails in Live mail after cryptowall infection


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#1 trashywoman

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Posted 24 March 2015 - 02:10 PM

So November 10th, 2014 I began working with Naathim to clean up the cryptowall on my computer. The only files it got to were my emails so I was quite lucky. After cleaning, I worked with a great guy at Carbonite backup who restored my emails from a backup they had from October that had not been infected. They are an amazing group, even got together a special team to deal with the ransome virus because so many of their customers were being affected. Anyway, I don't work for them but for about $50 a year it is so worth it!!

Ok so I have all my restored emails in a folder but I can't remove the emails that are stored on Windows Live Mail. I have two 2 email accounts that Mail downloads to my computer. I was able to delete all the damaged emails from that account but it won't let me delete the ones from the other account. I have tried moving them, deleting them from the original folder where they are stored. When I hit delete, I get an error message that says
"A problem occurred while trying to open this message.
A problem has occurred. Please try again"
I hit OK and it doesn't do anything message is still there.

Is this still because of Cryptowall? Is there anyway to remove these messages? There are about 400 that I had saved with info...now I immediately store that info in the right place, LOL!!

Any insights or fixes?

Original post http://www.bleepingcomputer.com/forums/t/555655/i-may-have-the-cryptowall-20-on-my-computer-please-advise/page-3

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#2 quietman7

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Posted 25 March 2015 - 11:56 AM

There is a lengthy ongoing discussion in this topic: CryptoWall - new variant of CryptoDefense Support & Discussion Topic.

Since your original topic was closed months ago, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion.

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