My wife's hard drive quit a few days ago. Her computer is a HP Pavilliom and was purchased at Staples about 2 years ago. Unfortunately, it came with Windows 7 Home Premium 64 bit pre-installed(no OS disk) I have a new hard drive being delivered today, but, of course, I need an operating system to get it up and running. I was told that HP would provide me with an installation disk. So, I spent several hours on the phone(most of it on hold) and was passed back and forth to several different techs, whose first language was definitely not English. The last one told me that HP doesn't support Windows 7 and I would have to talk to Microsoft. Then he said that he would connect me to Microsoft for assistance. After listening to more elevator music, they hung up on me. So I called Microsoft. They too gave me run around and when I finally got to talk to someone, I was informed that since my OS was pre-installed, I would have to speak with HP. So back on the phone with HP. Another 15 to 20 minutes on hold and I was finally connected with the biggest idiot of the bunch. He informed me that he couldn't help me unless I got my computer online so he could perform diagnostics. He kept asking how I knew the hard drive was bad and did not seem to understand that when the drive tries to start, it clicks several times and then quits spinning. He finally told me that he couldn't help me since my computer wasn't online I wouuld have to purchase a new OS from them. At that point, I tolde him where to stick his bleeping computer and hung up. My question here is , "Is there anywhere I can get an installation disk"? I will purchase an new OS if I have to, but I hate the thought of giving either of those two companies more of my money I do have a Win 7 product code on a sticker that is affixed to the computer
Edited by celticredneck, 24 March 2015 - 12:19 PM.