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Internet Connection problem on my old laptop

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#1 ndjames13


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Posted 24 March 2015 - 11:21 AM

I have an old laptop that I am trying to connect to the Internet. It is a Dell Latitude D610 running Windows XP. Last time I used it, it was my primary computer and I had a Verizon USB drive and installed Verizon software to connect to the Internet. I have Adobe Creative Suite installed on that computer and the version I have (CS3) is not compatible with my current laptop that runs Windows 8. So I was just going to use it on the old laptop but it is asking me to verify the software online. So I plugged the laptop into my Comcast modem using an ethernet cable. It now says it is connected but I still don't have Internet access. Any suggestions would be appreciated

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Posted 25 March 2015 - 03:09 PM

Did you restart the modem? So that the modem can identify the new MAC address of the different hardware? If you just unplugged one computer and plugged in a different computer without powering down the modem. The modem is waiting for the old 'handshake' to start working again. You need to power it down, plug in the different computer then restart it.

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