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Can't get rid of Adware in Chrome


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#1 generalako

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Posted 24 March 2015 - 04:16 AM

Hi, I have Windows 7 on my computer, and ever since last month I have gotten the issue of sometimes random tabs opening up adware-sites on Google Chrome, or it even starts triggering when I try opening up a new tab myself. This ALWAYS happens when I go into my Google Drive account and try to open a document.

 

Here is 3 print screens, showing what happens: http://i.imgur.com/rP3vzHX.jpg

 

Pic 1: I'm clicking on my Goole Document file on my Google Drive account, which should open the document on a new tab.

Pic 2: Instead, the new tab redirects to some adware-site.

Pic 3: The adware-site.

 

I also get sounds in the background, when I am in normal tabs, of some advertisement asking me "whether I want to win some money".

 

 

The programs I have tried using, to no avail:

 

AdwCleaner

Ad-Aware

Malwarebytes

Junkwware

ComboFix

 

I have checked my extensions on Google Chrome, and there are no extension there that shouldn't be there either.

 

Can anyone help me, please?


Edited by generalako, 24 March 2015 - 04:17 AM.


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#2 buddy215

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Posted 24 March 2015 - 05:16 AM

Try scanning using Eset Online Scanner first. If problem still persists you will need to start a new topic. Follow the directions below for starting a new Topic.

 

  • Run the ESET Online Scanner.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 generalako

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Posted 24 March 2015 - 04:51 PM

Edit: I did a scan and forgot to do your steps. I will another one and include the log here.


Edited by generalako, 24 March 2015 - 05:02 PM.


#4 VecchioScarpone

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Posted 24 March 2015 - 05:35 PM

Hi, I have Windows 7 on my computer, and ever since last month I have gotten the issue of sometimes random tabs opening up adware-sites on Google Chrome, or it even starts triggering when I try opening up a new tab myself. This ALWAYS happens when I go into my Google Drive account and try to open a document.

 

 

 

Installing AdBlock Plus from Chrome add-on gallery may do the trick, worth to check it out.



#5 buddy215

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Posted 24 March 2015 - 05:43 PM

If you are going to post a log then it would be best to post the one from the first scan you did using Eset Online Scanner.

 

The path to the log file is "C:\Program Files\ESET\EsetOnlineScanner\log.txt" (on 64-bit systems this directory will be "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt"). You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start > Run dialog box from the Start Menu on the desktop.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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