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Possible malware preventing turning on spyware and virus protection windows 8.1


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#1 goatherbs

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Posted 24 March 2015 - 02:03 AM

I have been getting notifications about turning on my spyware and virus protection on windows 8.1. These messages are coming through windows defender. when i click to turn them on it gives me a error code: 0x80073b01. I have followed the instructions on Malware Removal Guide for Windows - Select Real Security but the messages still persist. Hope someone can help.

Many thanks,
J



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#2 boopme

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Posted 24 March 2015 - 03:15 PM

Hi goatherbs

This is most likely a Zeroaccess infection and we should get a deeper look. Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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