This is my first post ever so I hope you can understand me.
I have always wanted to build a computer with my son
but I never thought I could do it.
The problem is the last 3 computers I have purchased
have always given me many problems with viruses or
malware or whatever that could slow a computer down.
It always seems like when there's a problem, it's a software problem,
About 6 weeks ago my computer that I am presently using
a local shop built it for me for around $2200.00.
I was on it all night, but when I turned it on in
the morning it said "bootmgr is missing"
I could not figure it out. So I took it to the shop and they said the
hard drive was bad, which had my C drive with windows 7 on it.
I would have to buy a new 1GB HD and a new copy of windows.
I have virus protection on all my computers along with malware and ccleaner
but yet I always get tons of errors.
I use system restore when I have to but is there a way to
completely wipe your hard drive back to the beginning
like when it was new.
Or better yet Is there a computer made that makes it easy
to completely restore your computer, Maybe HP or Dell
Any advice would be very much appreciated.
The 'bootmgr' is caused by the hard drive losing the Boot Manager by way of some sort of corruption or virus/malware program erasing it.
A little explanation of what a Boot Manager does:
A boot manager, also called a boot loader, is a small program that places the operating system (OS) of a computer into memory.
So, in a nutshell, if the boot manager gets UNinstalled or corrupted in some way, then the computer cannot continue beyond the boot manager because... well... it's GONE!
Having said all of that...
I think the computer store that you took your computer back ripped you off big time!!
First of all, what they should have attempted to do was something like this:
- Boot into Windows Recovery Environment (WinRE) and perform a "Startup Repair".
- If that also fails then boot into WinRE again, and go to the "Command Prompt" and execute this command: Bootrec.exe /RebuildBcd
Don't worry if you don't know what those 2 methods mean, it's not important for the purpose of this thread.
Now, it looks like the computer store didn't bother attempting to do either method in trying to restore the boot manager. They just took the easy way and made you get a new hard drive and buy a new copy of Windows. More money that you probably didn't have to spend and more than likely, the hard drive was still under warranty from the hard drive manufacturer. All the computer store would have to do is a RMA on the hard drive and they would have gotten a brand new hard drive replacement... for FREE!
Wow... what a way for the computer store to take advantage of people like yourself! That's almost unethical!
I wish you had come to Bleeping Computer first and we would have helped you take the proper steps to avoid getting ripped off.
Now, you have asked "is there a way to completely wipe your hard drive back to the beginning like when it was new?"
Yes! The 2nd time that you went back to the computer store, and they made you get another copy of Windows, they should have given you an Authorized copy of Windows... regardless of the version... you paid for the copy, therefore, you have the right to have that disk copy in your possession! If you did NOT get a copy, go back to the computer store and demand that the store give you one!
Also, computer store should have given you the installation drivers disk for the motherboard and the graphics card. If you did not get those when you bought the computer, ask the computer store for those disks... the disks belong to you because you paid for the computer which includes any installation disks.
Now, that you have the Windows disk in your possession, put the disk into the CD/DVD drive. You will have to turn on the computer in order to open up the CD/DVD drive tray, then put the disk in, then turn off the computer. Wait about 10 seconds, then turn on the computer, now at that point, start pressing the F12 key to force the computer to load the Menu option of where the Windows disk is located, Select the CD/DVD drive option, you will use the keyboard arrow keys to move up or down to the desired option and press the Enter key.
Now, the disk should be loading up and the installation will start shortly. Follow the steps as shown in the slideshow in the link below.
NOTE! When you get to slide #10, there will be partitions that might be shown... Click on the Drive Options (Advanced), then you will see the option to delete the Partitions... it should be the red X. Highlight the first partition on the bottom of the list in the window above the red X... the work your way up to the top. At that point... you should see the same picture as shown the slide #10. Go ahead click on the Next button and proceed from there!
At this point, disk install will take over and reformat the hard drive and install a fresh new copy of Windows.
Then take the motherboard drivers installation disk and install all drivers that is required by the motherboard.
Report back to us if this is successful!