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Sleep becomes dead


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16 replies to this topic

#1 Tomterific

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Posted 23 March 2015 - 04:00 PM

Using sleep will be OK for an hour or 10 hrs. but at some point PC cannot be brought out of sleep, must hit off button. Hibernate sometimes is OK but often will have lost hibernate's ability to return to operation. So PC will only start up as if it had forgotten it was in hibernate.

 

I'm using the "power saver" option in Power Options now. But I've tried Ballanced, High Performance and a Custom setting, but still get similar results.

 

My wife's PC, similar hardware, does the same thing. We are networked and on same internet router using ethernet connections.

 

Seems like an infection to me, but Emsisoft, Hitman Pro, and the others listed in my profile don't fix this. You great folks have always helped me in the past, for which I am very grateful. What can I do?


Edited by Tomterific, 24 March 2015 - 08:53 AM.


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#2 RolandJS

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Posted 23 March 2015 - 04:04 PM

BC regulars may or may not ask if UEFI has any sleep or power down settings.  I ask because in earlier days I was told that BIOS [now UEFI] and Windows both at the same time cannot have power down/sleep settings; one or the other, but not both.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 Tomterific

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Posted 24 March 2015 - 08:58 AM

Thanks Roland.

UEFI is new to me. I searched that out and am glad for the changes that offers.

My PC's are old and has BIOS.

Can you direct me to find those changes I need to make in the BIOS?



#4 dc3

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Posted 24 March 2015 - 10:35 AM

What is the make and model of this computer?

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark only the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Tomterific

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Posted 24 March 2015 - 01:58 PM

Computeris Dell Optiplex GX620

 

http://speccy.piriform.com/results/mM207WfBJXk8nf7zDMSHDkd

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Tom (administrator) on 24-03-2015 at 14:53:49
Running from "C:\Users\Tom\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: OptiPlex GX620 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/24/2015 10:34:31 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/24/2015 10:10:52 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 23057

Error: (03/24/2015 10:10:52 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 23057

Error: (03/24/2015 10:10:52 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/24/2015 10:10:51 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 22059

Error: (03/24/2015 10:10:51 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 22059

Error: (03/24/2015 10:10:51 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/24/2015 10:10:50 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 21045

Error: (03/24/2015 10:10:50 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 21045

Error: (03/24/2015 10:10:50 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (03/24/2015 07:41:06 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (03/23/2015 06:10:12 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (03/23/2015 00:33:53 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (03/22/2015 09:26:56 PM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000003, 0xfffffa8001897060, 0xfffff80000b9a518, 0xfffffa8002fbec60)C:\Windows\MEMORY.DMP032215-20186-01

Error: (03/22/2015 09:26:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:13:36 PM on ‎3/‎22/‎2015 was unexpected.

Error: (03/22/2015 01:03:56 PM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000003, 0xfffffa8001890a10, 0xfffff80003fe0518, 0xfffffa8002580010)C:\Windows\MEMORY.DMP032215-20638-01

Error: (03/22/2015 01:03:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:17:44 AM on ‎3/‎22/‎2015 was unexpected.

Error: (03/21/2015 10:26:39 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service.

Error: (03/21/2015 10:26:06 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service.

Error: (03/21/2015 06:08:54 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service.


Microsoft Office Sessions:
=========================
Error: (03/24/2015 10:34:31 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/24/2015 10:10:52 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 23057

Error: (03/24/2015 10:10:52 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 23057

Error: (03/24/2015 10:10:52 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/24/2015 10:10:51 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 22059

Error: (03/24/2015 10:10:51 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 22059

Error: (03/24/2015 10:10:51 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/24/2015 10:10:50 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 21045

Error: (03/24/2015 10:10:50 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 21045

Error: (03/24/2015 10:10:50 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second



=========================== Installed Programs ============================
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0DF7096B-715A-4233-8633-C7A16ED6D616}) (Version: 3.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AudibleManager (HKLM-x32\...\AudibleManager) (Version: 2006007038.48.56.38997226 - Audible, Inc.)
Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.5.0.0 - Canon Inc.)
Canon MG6300 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG6300_series) (Version: 1.00 - Canon Inc.)
Canon MG6300 series On-screen Manual (HKLM-x32\...\Canon MG6300 series On-screen Manual) (Version: 7.5.0 - Canon Inc.)
Canon MG6300 series User Registration (HKLM-x32\...\Canon MG6300 series User Registration) (Version:  - Canon Inc.?)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.0.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.0.0 - Canon Inc.)
Definition Update for Microsoft Office 2010 (KB2956207) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0E5D2277-B9CB-4FD2-92B7-7D145B0CE418}) (Version:  - Microsoft)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 5.14.0.9 - Dell)
EaseUS Partition Master 10.0 (HKLM-x32\...\EaseUS Partition Master_is1) (Version:  - EaseUS)
Emsisoft Internet Security (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 9.0 - Emsisoft Ltd.)
e-Sword (HKLM-x32\...\{4189ACE6-0C77-4755-B507-1BC41489777B}) (Version: 10.04.0000 - Rick Meyers)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.238 - SurfRight B.V.)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Officejet Pro 8610 Basic Device Software (HKLM\...\{DAE3B13B-5097-4EAE-BC26-C463377BD80E}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP Officejet Pro 8610 Help (HKLM-x32\...\{F9569D00-4576-46C8-B6C7-207A4FD39745}) (Version: 32.0.0 - Hewlett Packard)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0001 - Microsoft) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
iTunes (HKLM\...\{D227565A-0033-40AD-89BA-653A205CDC11}) (Version: 12.1.1.4 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
join.me (HKCU\...\JoinMe) (Version: 1.20.0.116 - LogMeIn, Inc.)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Digital Image Pro 9 (HKLM-x32\...\PictureIt_v9) (Version: 9.0.0.0000 - Microsoft Corporation)
Microsoft Digital Image Pro 9 (x32 Version: 9.0.0.0000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Business 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Mozilla Firefox 36.0.4 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0.4 (x86 en-US)) (Version: 36.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 35.0.1 - Mozilla)
NVIDIA 3D Vision Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 340.52 - NVIDIA Corporation)
NVIDIA Control Panel 340.52 (Version: 340.52 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.154.1150 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
NVIDIA Update Core (Version: 10.4.0 - NVIDIA Corporation) Hidden
PC Matic 1.1.0.52 (HKLM-x32\...\PC Matic_is1) (Version: 1.1.0.52 - PC Pitstop LLC)
PC Matic Super Shield 1.0.0.54 (HKLM-x32\...\PC Pitstop SuperShield_is1) (Version: 1.0.0.54 - PC Pitstop LLC)
PC Pitstop Info Center 1.0.0.18 (HKLM-x32\...\PCPitstopInfoCenter_is1) (Version: 1.0.0.18 - PC Pitstop LLC.)
PDF-Viewer (HKLM\...\{A278382D-4F1B-4D47-9885-8523F7261E8D}_is1) (Version: 2.5.311.0 - Tracker Software Products Ltd)
PowerChute Personal Edition 3.0.2 (HKLM-x32\...\{8ED262EE-FC73-47A9-BB86-D92223246881}) (Version: 3.0.2 - Schneider Electric)
Product Improvement Study for HP Officejet Pro 8610 (HKLM\...\{710F7B0F-A679-4314-8E69-E868B660FAEA}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
RoboForm 7-9-12-2 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 7-9-12-2 - Siber Systems)
Roxio Creator Audio (x32 Version: 3.7.0 - Roxio) Hidden
Roxio Creator Copy (x32 Version: 3.7.0 - Roxio) Hidden
Roxio Creator Data (x32 Version: 3.7.0 - Roxio) Hidden
Roxio Creator DE 10.3 (HKLM-x32\...\{09760D42-E223-42AD-8C3E-55B47D0DDAC3}) (Version: 10.3 - Roxio)
Roxio Creator DE 10.3 (x32 Version: 3.7.0 - Roxio) Hidden
Roxio Creator Tools (x32 Version: 3.7.0 - Roxio) Hidden
Roxio Express Labeler 3 (x32 Version: 3.2.2 - Roxio) Hidden
Roxio Update Manager (x32 Version: 6.0.0 - Roxio) Hidden
Samsung Kies3 (HKLM-x32\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15024.8 - Samsung Electronics Co., Ltd.)
Samsung Kies3 (x32 Version: 3.2.15024.8 - Samsung Electronics Co., Ltd.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2836939) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Microsoft Access 2010 (KB2837601) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{53FAC141-5C6B-4F97-ABC4-E635ABBC59E5}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2920813) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{74BC74BD-9032-4646-B248-F9F45E6D1326}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956141) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{53FDC948-3ABA-4BDE-BCEB-F1465C93D91C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{82148027-13B5-4920-97F3-6A44A29B83D0}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2956128) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{FC666DD5-8A58-401B-9B1E-2CBB451932E8}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2956203) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{4C42857F-202A-4CB2-8FF7-74624CE22318}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2878283) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{174382ED-333C-4C27-81BB-27288080CA16}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)

========================= Memory info: ===================================

Percentage of memory in use: 71%
Total physical RAM: 2046.14 MB
Available physical RAM: 587.73 MB
Total Pagefile: 4092.28 MB
Available Pagefile: 1672.34 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.15 MB

========================= Partitions: =====================================

2 Drive c: (Win7new) (Fixed) (Total:78.12 GB) (Free:40.69 GB) NTFS
3 Drive d: () (Fixed) (Total:74.41 GB) (Free:18.82 GB) NTFS
4 Drive e: (Avail2) (Fixed) (Total:166.02 GB) (Free:165.87 GB) NTFS
5 Drive f: (iTunesMusic) (Fixed) (Total:61.53 GB) (Free:21.08 GB) NTFS
6 Drive g: (Audio_Video) (Fixed) (Total:166.01 GB) (Free:87.6 GB) NTFS
7 Drive h: (Avail1) (Fixed) (Total:163.08 GB) (Free:159.86 GB) NTFS
8 Drive i: (Data2) (Fixed) (Total:146.48 GB) (Free:121.84 GB) NTFS
9 Drive j: (Data1) (Fixed) (Total:150.27 GB) (Free:141.75 GB) NTFS
10 Drive k: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS
13 Drive n: (Rescue Disc) (Removable) (Total:29.82 GB) (Free:26.03 GB) NTFS

========================= Users: ========================================

User accounts for \\TOMSDELL

Administrator            Guest                    Tom                      

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#6 dc3

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Posted 25 March 2015 - 10:28 AM

It looks like there is a problem with your C: drive (hdd).

 

Please download and run SeaTools for Windows.
 
When the website opens scroll down till you find the I Accept button and click on it.
 
If you scroll down below this button you will find instruction for installing this.
 
Once you install this program you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for hdds on your computer.  Please remove any external storage devices connected via USB port.
 
2.  Detected Drives will list the hdd/s found.  Place a check mark in the drive you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for different scans, please click on Long Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.

Edited by hamluis, 25 March 2015 - 11:24 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Tomterific

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Posted 25 March 2015 - 01:45 PM

Seagate tool went about 20% of test status bar then failed 2 times.

 

On another point, I discovered that the power setting was set to turn off HDD after 20 minutes.

See attached screen shot.

Could have been the cause?

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#8 Tomterific

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Posted 25 March 2015 - 02:03 PM

I took liberty to run short test on both HD and they passed.

Will run long test on 1 TB disk again. The 80 GB HD is not in use.

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#9 dc3

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Posted 25 March 2015 - 02:25 PM

I requested that you run the long test because I wanted to see the specific results from that test.  It is more comprehensive than the short test.

 

The test shows that the hdd failed.  I had suspected that this would be the outcome.  The Current Pending Sector Count in the Speccy is 0000000080, the Uncorrectable Sector Count is 6c.  The Current Pending Sector Count alone is a bad sign, but the two together indicates that the hdd is in trouble. 

 

I would suggest backing up all of your important data to a form of removable media, like an external hdd, flash drive, DVDs or CDs, etc.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Tomterific

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Posted 25 March 2015 - 02:49 PM

Bad news! The WDigital, next to highest quality, 1 TB is nearly new.

I hope the failing HD is the 80 GB one.

Should I run the Long generic again since it did fail to finish?



#11 Tomterific

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Posted 25 March 2015 - 02:56 PM

Just so you're not confused, the former Win 7 OS was on the 80 GB HDD. But it is not in use though still connected.

 

The 1 TB, Volume 0, has the name Win7new(C:).



#12 Tomterific

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Posted 25 March 2015 - 02:59 PM

Just went back to look at Speccy data and wonder where these indications are shown?

The test shows that the hdd failed.  I had suspected that this would be the outcome.  The Current Pending Sector Count in the Speccy is 0000000080, the Uncorrectable Sector Count is 6c.  The Current Pending Sector Count alone is a bad sign, but the two together indicates that the hdd is in trouble.

 

Just wanting to learn something....



#13 dc3

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Posted 25 March 2015 - 03:16 PM

If you scroll down toward the bottom of the speccy you will find CPU, then RAM, Motherboard, Graphics, and finally Storage.  The C: drive is the second drive in the list.

 

WDC WD1002FAEX-00Z3A0 ATA Device
Manufacturer: Western Digital

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#14 Tomterific

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Posted 25 March 2015 - 03:16 PM

One more fact. My wife's desktop started doing the same thing about a week after mine started.



#15 dc3

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Posted 25 March 2015 - 03:18 PM

If you wish to pursue that I would suggest you start a separate topic for it.  Adding it to this topic would cause confusion.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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