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Windows Media Player has stopped working.


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#1 woodville

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Posted 23 March 2015 - 03:27 AM

When I try to use the windows media player I get the message that this has stopped working and windows are searching for a solution and will close the programme.  No solution seems to be found and I thought I would be able to uninstall or maybe get the option to repair this programme but it doesn't show in the uninstall list in the control panel.

 

Any help would be appreciated.



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#2 dc3

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Posted 23 March 2015 - 09:13 AM

Please post the exact error message.


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#3 woodville

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Posted 23 March 2015 - 10:23 AM

Thank you for your reply. A box pops up stating that:

 

Windows Media Player has Stopped Working.

A problem caused the program to stop wotking correctly.

Windows will close the program and notify you if a solution is available.

 

Windows Media Player is then closed and just the notice remains. 



#4 dc3

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Posted 23 March 2015 - 11:12 AM

One of the things which can cause this is a third party service.  To see if this is what is causing I'm going to suggest that you perform a Clean Boot.

 

 
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmes If the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on OK, then restart your computer.

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#5 woodville

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Posted 23 March 2015 - 02:29 PM

Hi - thanks for your reply.  Unfortunately I have failed at the first hurdle - I have not found the Start orb.  I looked at all the apps etc. - the nearest I found was the search box but there was no mention of programs and files. 

 

I would rather wait for another reply than jump in and cause even more problems - sorry about this.



#6 dc3

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Posted 23 March 2015 - 02:37 PM

Just click on Start.  The icon which is now the start button is an orb.


Edited by dc3, 23 March 2015 - 02:38 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 woodville

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Posted 24 March 2015 - 02:00 AM

I don't have a start button but I managed to get there using RUN.  I followed your instructions but got another message stating that the system configuration not working - my laptop then froze/crashed.  I then had to force it to close down.

 

I had made a system restore point prior to starting this and so I tried to restore back to this point - this was also unsuccessful and so I tried to go back to an earlier restore point.  That didn't work either and now I am unable to get the laptop to start.

 

I have a set of recovery discs and have also tried this option but that didn't work either.

 

I don't know what to try next.



#8 dc3

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Posted 24 March 2015 - 09:28 AM

I had forgotten that you are running Windows 8/8.1.  

As a future reference...

 

 

To get to System Configuration you need to go to Search and type msconfig.

 

msconfig will appear in the left portion of the window, right click on this, then click on Run as administrator.

 

System Configuration should be open now.  You can follow the instruction for the Clean Boot from here.

 

In order to use the recovery disc you must be able to boot into Windows.

 

Do you have a installation disc for this computer?

 

You have not posted the make and model of this computer, please do so.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 woodville

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Posted 24 March 2015 - 03:18 PM

Thank you - since my last reply I have contacted the Toshiba support department and they helped me to reboot using the recovery discs.  Unfortunately I am now back to factory settings but at least Windows Media Player is working - all I have to do now is replace all my music etc.

 

Thank you for your help and patience.  :)



#10 dc3

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Posted 24 March 2015 - 03:38 PM

There are three things that I try to get others to practice.

 

Backup your important data to removable media.

 

Backup your important data to removable media.

 

Backup your important data to removable media.

 

And do this often. :grinner:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 woodville

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Posted 24 March 2015 - 03:46 PM

Thank you - luckily I have got most of it backed up but a lesson learned this time.






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