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Is it flash or something else?


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#1 tke329

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Posted 23 March 2015 - 01:34 AM

As of today, every time I start browsing the web, my screen freezes and breaks out into a flicker. Sometimes it also makes a buzzing sound. I re-installed flash to no avail. I was about to install html5 when it started aagain. After a few minutes it returned to my regular screen, but remained frozen with a hard boot being the only way out. Any thoughts? It's a 3 yr old Samsung laptop with an i5 processor and I believe about 8 gigs of ram.

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#2 OldPhil

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Posted 23 March 2015 - 06:08 AM

You could try updating your drivers but I think your video is failing, it can not handle the added intensity of web pages.


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#3 tke329

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Posted 23 March 2015 - 11:52 AM

You could try updating your drivers but I think your video is failing, it can not handle the added intensity of web pages.


Thanks, I just tried that now. It said the best driver is already installed. I went to "display adapters" then tp Intel ® Graphic Family then right clicked to update.

#4 OldPhil

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Posted 23 March 2015 - 12:57 PM

Right the the desk top then click on screen resolution, move the slider bar 800x600 this the lowest setting which will take most of the lost off tour video.  Let me know what it does at that setting.


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#5 tke329

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Posted 25 March 2015 - 11:04 AM

Right the the desk top then click on screen resolution, move the slider bar 800x600 this the lowest setting which will take most of the lost off tour video.  Let me know what it does at that setting.


Sorry that I'm just getting back to you. It looks like it only freezes on the high resolution. I'm going to check next to see if it happens only on flash rich pages or if it also happens offline when playing hd videos.

#6 tke329

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Posted 25 March 2015 - 11:14 AM

Ok, it's happening now without even going to the internet. It just happened when I was going to a folder.

#7 kBWarrior

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Posted 25 March 2015 - 11:15 AM

You either have a loose cable connection going from the monitor to the computer, your video card is dying, or your monitor is dying.



#8 tke329

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Posted 25 March 2015 - 11:18 AM

You either have a loose cable connection going from the monitor to the computer, your video card is dying, or your monitor is dying.


I'm leaning toward the video card problem, although mine is integrated. If it was just a loose cable, I would have been able to click and move my mouse when it returns to normal, however when it does return to normal, it's still frozen.

#9 hamluis

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Posted 25 March 2015 - 11:23 AM

Please download MiniToolBox  , save it to your desktop and run it.
 

Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis


Edited by hamluis, 25 March 2015 - 12:07 PM.


#10 tke329

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Posted 25 March 2015 - 11:55 AM

Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

Not sure what happened to my post so I'll try this again.  I can only get on here using safemode with networking, so that's probably why the program couldn't get all of the specs.  Here is my laptop in factory condition,  I haven't changed anything, so this does show my laptop's current specs.: 

 

http://www.samsung.com/us/support/owners/product/NP-QX411-W02UB

 

This is what that program was able to pull together:

 

http://speccy.piriform.com/results/gEVEcjgsxiIwF1HYw28ohpu



#11 OldPhil

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Posted 25 March 2015 - 11:57 AM

 

Right the the desk top then click on screen resolution, move the slider bar 800x600 this the lowest setting which will take most of the lost off tour video.  Let me know what it does at that setting.


Sorry that I'm just getting back to you. It looks like it only freezes on the high resolution. I'm going to check next to see if it happens only on flash rich pages or if it also happens offline when playing hd videos.

 

I am still sticking with failing video, that being said you have Intel 4000 video in the I5 chip.  It could be as simple as cleaning and reapplying thermal paste, but before going there down load speed fan and report temps back both no load and HD video loads.  Speed fan can be down loaded in the down load section this site.


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#12 tke329

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Posted 25 March 2015 - 12:13 PM

 

 

Right the the desk top then click on screen resolution, move the slider bar 800x600 this the lowest setting which will take most of the lost off tour video.  Let me know what it does at that setting.


Sorry that I'm just getting back to you. It looks like it only freezes on the high resolution. I'm going to check next to see if it happens only on flash rich pages or if it also happens offline when playing hd videos.

 

I am still sticking with failing video, that being said you have Intel 4000 video in the I5 chip.  It could be as simple as cleaning and reapplying thermal paste, but before going there down load speed fan and report temps back both no load and HD video loads.  Speed fan can be down loaded in the down load section this site.

 

I'm in agreement with you.  I can't get speedfan to work,  It says either it's not installed or it's started.  I tried to remove it, re-install it and reinitialize it a few times now.



#13 OldPhil

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Posted 25 March 2015 - 01:09 PM

Can you get into the BIOS?  It show temp in its menu.


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#14 tke329

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Posted 25 March 2015 - 01:15 PM

Can you get into the BIOS?  It show temp in its menu.

It's not the 83 Degrees F that was posted on that speccy link I posted?



#15 OldPhil

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Posted 25 March 2015 - 01:30 PM

The 83F is the temp of the Samsung hard drive which is normal, no processor temps shown which can be higher.  When was the last time you blew air through the fan vents?


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