Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Window Update gives error 88024402C


  • Please log in to reply
11 replies to this topic

#1 olivertd

olivertd

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Tigard, OR
  • Local time:09:05 AM

Posted 22 March 2015 - 09:57 PM

Two days ago one desktop computer on my home network failed the Microsoft Update and gave the above error. Today my other desktop and my laptop started showing the same error. I can connect to the internet just fine for browsing and email. I tried disabling the firewall and re-updating on one computer with no luck. My anti-virus is up to date and had run a full scan on at least one computer prior to the error. None of the Microsoft forum information is helping. I am running the MS Malicious Software Removal Tool (for the last hour and a half) have scanned almost 2M files and no infections found yet. Help.


Edited by hamluis, 23 March 2015 - 11:23 AM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:09:05 AM

Posted 22 March 2015 - 10:45 PM

Could you please run Windows Update troubleshooter http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter download and run that. 


AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#3 olivertd

olivertd
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Tigard, OR
  • Local time:09:05 AM

Posted 22 March 2015 - 11:11 PM

I had run this from the Control Panel\Windows Update window and it always said everything was ok except the 8024402C error. Now with the link you sent it says that plus service registration is missing or corrupt. Had not seen that before this time. Malicious Software Removal tool is getting close to done and has now marked 3 infected files.Hopefully will be finished in the next hour.



#4 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:09:05 AM

Posted 22 March 2015 - 11:39 PM

Lets complete this scan and install and Install Malwarebytes https://www.malwarebytes.org/ and remove anything that it finds. 

 

Please let us know the outcome of that scan

 

If its doesn't find anything 

 

then please run https://support.microsoft.com/en-us/kb/971058 tool and see if it does help. 

 

This link will reset the windows update components. 


Edited by coxchris, 22 March 2015 - 11:40 PM.

AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#5 olivertd

olivertd
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Tigard, OR
  • Local time:09:05 AM

Posted 23 March 2015 - 12:46 AM

MS Malicious Software Removal tool finished. Found and removed two bad files. Rebooted and tried update -- still failed.

Ran Malwarebytes (already had and use a few times each week) -- no errors found.

Ran fixit. (Had run several times today) and this time it seems to have worked. Windows Update found two optional updates -- Silverlight and AMYUNI Technologies - Printers - Amyuni Document Converter 500. Hid Silverlight and tried to load the other but it fails.(Never seems to download.)

 

So, I can now see updates so I'm hoping this has solved the problem for one computer. I will work on my wife's computer and the laptop tomorrow.

 

Thank you very much. I'm not exactly sure how we fixed it since it seems everything you mentioned I had tried but maybe you just got me better links. Anyway, I am still grateful.



#6 olivertd

olivertd
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Tigard, OR
  • Local time:09:05 AM

Posted 23 March 2015 - 12:55 AM

Another update -- ran Update Troubleshooter again and it still gives me the same two errors I mentioned before so maybe its not fixed. Its late so I'll look more tomorrow.



#7 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:09:05 AM

Posted 23 March 2015 - 10:44 AM

Try this via http://windows.microsoft.com/is-is/windows/windows-update-error-8024402c#1TC=windows-7

 

  • If your computer is connected directly to the Internet or to a home network (and never connected to a network at work), you might need to set your browser to automatically detect local area network (LAN) settings so Windows Update can go online to obtain updates. To do this, follow the steps below.

    1. Open Internet Options by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818, clicking Control Panel, clicking Network and Internet, and then clicking Internet Options.

    2. Click the Connections tab, and then click LAN Settings.

    3. Under Automatic configuration, select the Automatically detect settings check box, and then click OK.

     


AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#8 olivertd

olivertd
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Tigard, OR
  • Local time:09:05 AM

Posted 23 March 2015 - 02:16 PM

OK did the check for LAN settings. Everything was already set correctly.

 

For review this problem just started within a few days of each other on three computers, all hooked to the Home network, never to any other network. Browser (Firefox) works fine as does email client (Thunderbird) so I am hooked to the web. The laptop has had no new programs or downloads other than virus checker updates (Malwarebytes, and Frontier Secure) and Windows Updates (previous to this problem starting. Same with my wife's computer. My computer I had also added one program but it is one I've used before and trust. On my wife's computer we ran the MS Malicious Software Removal tool overnight and it found no bad files. I didn't do anything else to her computer and now this morning it seems to be working with Windows Update although it says it is up to date and that it has never had any updates. The laptop still won't update and I just started the Malicious Software Removal tool on it. I almost want to blame one of the MS Windows Updates but now that my wife's computer seems to have recovered I don't know.

 

Again, thanks for sticking with me on this.



#9 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:09:05 AM

Posted 23 March 2015 - 04:52 PM

Olivertd,

 

This thread was move to Am I infected forum in regards to your male ware findings and windows update not being updating correctly. Untill you hear from a Maleware Response Team I would wait to hear from them because they have advance tools to use and I would keep a eye on this thread from time to time.


AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#10 olivertd

olivertd
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Tigard, OR
  • Local time:09:05 AM

Posted 23 March 2015 - 09:15 PM

Coxchris,

 

I guess I'm going to close this. My wife's computer started working this morning but trying to update my computer or the laptop failed. Half an hour ago I tried to update and this time it worked. Just tried the laptop and it is working. Neither my wife's computer nor the laptop showed any signs of infection. Since they started working at different times I am eliminating the router or my ISP. I have no idea what happened. but thanks for helping with this.

 

Olivertd



#11 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:09:05 AM

Posted 24 March 2015 - 03:35 PM

ok  No problem. Have a great day and your welcome :)


AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#12 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,141 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:12:05 PM

Posted 24 March 2015 - 05:32 PM

...I guess I'm going to close this.

As a general rule Bleeping Computer does not close (lock) topics in this forum.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users