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Bluetooth causing BSOD

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2 replies to this topic

#1 Luke88


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Posted 22 March 2015 - 05:51 AM

I have a problem with a laptop running Windows 7 Pro. I have recently purchased a USB Bluetooth dongle to connect the laptop to a JBL portable speaker. It was a non-branded dongle but works fine and I have been using this okay for the past week or so.
I ordered a new Bluetooth speaker, however as soon as I connect this speaker to the laptop via Bluetooth Windows BSOD's and reboots. This happens every time I try to connect to the new speaker.
The old speaker continues to work fine. 
I have tried removing and re-adding the Bluetooth connection to the new speaker but this doesn't not seem to have resolved the issue.
Below is the dump file from the BSOD:

Dump File : 032115-40466-01.dmp
Crash Time : 21/03/2015 16:52:49
Bug Check Code : 0x0000000a
Parameter 1 : 0x82d6d000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x82c38e73
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+3e22
File Description : NDIS 6.20 driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+40b4f
Stack Address 1 : ntkrnlpa.exe+38e73
Stack Address 2 : BthAvrcp.sys+2545
Stack Address 3 : BthAvrcp.sys+2751
Computer Name : 
Full Path : C:\Windows\Minidump\032115-40466-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 182,744
Dump File Time : 21/03/2015 17:14:08
Any suggestions?
Thanks  :)

Edited by Luke88, 22 March 2015 - 05:52 AM.

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#2 Moowgliie


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Posted 19 February 2016 - 03:00 PM

I have the same problem. Did you find a solution?

#3 jcgriff2


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Posted 20 February 2016 - 12:54 AM

Look for a driver update for BthAvrcp.sys - a Bluetooth Remote Control Driver by CSR.


You'll need to log in to customer support - http://www.csr.com/csr-customer-support


Regards. . .



Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

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