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AdwCleaner Removes Files but They Come Back


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11 replies to this topic

#1 tonynace

tonynace

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Posted 21 March 2015 - 10:11 PM

I was warned by my Avast anti-virus software that there was a problem with one of the extensions I was using on Chrome, so I removed it and ran AdwCleaner. It found some files, and I ran the removal process which required restarting my computer, but when I run Chrome again after it has been restarted and run AdwCleaner again, they have come back again. How do I get rid of them for good?



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#2 Broni

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  • Local time:09:07 AM

Posted 22 March 2015 - 06:30 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 tonynace

tonynace
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  • Local time:11:07 AM

Posted 23 March 2015 - 10:58 AM

OK, here are the logs. I already had Malwarebytes installed, ran it, and it showed no infections. I'm not sure if these logs do either, but I think it is something written into Chrome that has to be deleted somehow as it re-installs each time Chrome is restarted. I might need someone is is well versed in Chrome. 

 

 Results of screen317's Security Check version 0.99.99  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Java version 32-bit out of Date!
 Adobe Flash Player 17.0.0.134  
 Adobe Reader XI  
 Mozilla Firefox (36.0.4) 
 Mozilla Thunderbird (31.5.0) 
 Google Chrome (41.0.2272.101) 
 Google Chrome (41.0.2272.89) 
````````Process Check: objlist.exe by Laurent````````
 WinPatrol winpatrol.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast afwServ.exe  
 AVAST Software Avast ng vbox\AvastVBoxSVC.exe 
 AVAST Software Avast ng ngservice.exe 
 AVAST Software Avast avastui.exe  
 Ruiware WinPatrol WinPatrol.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 6% 
````````````````````End of Log``````````````````````
 
 
 
 
 
 

Farbar Service Scanner Version: 17-01-2015
Ran by Tony N (administrator) on 23-03-2015 at 11:26:24
Running from "G:\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
 
 
 
 
 
 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Tony N (administrator) on 23-03-2015 at 11:30:26
Running from "G:\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: MS-7522 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Multimedia
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-02-72-0B-07-AF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 40-61-86-79-AB-92
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::8089:d8cc:3753:9516%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, March 23, 2015 9:55:18 AM
   Lease Expires . . . . . . . . . . : Monday, March 23, 2015 12:55:18 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 239100294
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-0E-79-FD-40-61-86-79-AB-92
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{C3285D4B-E104-41C2-9746-D11C7E149A2E}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 11:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:181c:2c07:3f57:ff9a(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::181c:2c07:3f57:ff9a%13(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{2A8DE4C1-AFC3-4119-AF77-A5855E991210}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter 6TO4 Adapter:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.0.1
 
Name:    google.com
Addresses:  2607:f8b0:4006:80b::1008
 173.194.123.41
 173.194.123.34
 173.194.123.36
 173.194.123.46
 173.194.123.32
 173.194.123.38
 173.194.123.37
 173.194.123.33
 173.194.123.35
 173.194.123.40
 173.194.123.39
 
 
Pinging google.com [173.194.123.41] with 32 bytes of data:
Reply from 173.194.123.41: bytes=32 time=42ms TTL=53
Reply from 173.194.123.41: bytes=32 time=38ms TTL=53
 
Ping statistics for 173.194.123.41:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 42ms, Average = 40ms
Server:  UnKnown
Address:  192.168.0.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=74ms TTL=48
Reply from 206.190.36.45: bytes=32 time=74ms TTL=48
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 74ms, Maximum = 74ms, Average = 74ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...00 02 72 0b 07 af ......Bluetooth Device (Personal Area Network)
 11...40 61 86 79 ab 92 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 17...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1    192.168.0.101     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link     192.168.0.101    276
    192.168.0.101  255.255.255.255         On-link     192.168.0.101    276
    192.168.0.255  255.255.255.255         On-link     192.168.0.101    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.0.101    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.0.101    276
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 13     58 2001::/32                On-link
 13    306 2001:0:9d38:90d7:181c:2c07:3f57:ff9a/128
                                    On-link
 11    276 fe80::/64                On-link
 13    306 fe80::/64                On-link
 13    306 fe80::181c:2c07:3f57:ff9a/128
                                    On-link
 11    276 fe80::8089:d8cc:3753:9516/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
 11    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/22/2015 11:58:20 AM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=41.0.2272.101;lang=;guid=D0A18F8E3A4C4DABADD0622EE6AC4535;is_machine=1;oop=1;upload=1;minidum
 
p=C:\Program Files (x86)\Google\CrashReports\c6da2ee7-0d04-49de-875f-5bb47113cb09.dmp
 
Error: (03/22/2015 11:18:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE 
 
TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/22/2015 09:49:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE 
 
TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
 
Context: Windows Application
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
 
Context: Windows Application, SystemIndex 
 
Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
 
Context: Windows 
 
Application, SystemIndex Catalog
 
 
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.
 
Context: Windows 
 
Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.
 
Context: 
 
Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the 
 
indexer: The catalog is corrupt.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
 
System errors:
=============
Error: (03/21/2015 10:45:43 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (03/21/2015 10:45:43 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search 
 
service to connect.
 
Error: (03/21/2015 10:45:21 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (03/21/2015 10:45:21 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search 
 
service to connect.
 
Error: (03/21/2015 10:45:21 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (03/21/2015 10:45:21 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search 
 
service to connect.
 
Error: (03/21/2015 10:45:21 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (03/21/2015 10:45:21 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search 
 
service to connect.
 
Error: (03/21/2015 10:45:20 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (03/21/2015 10:45:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search 
 
service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (03/22/2015 11:58:20 AM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=41.0.2272.101;lang=;guid=D0A18F8E3A4C4DABADD0622EE6AC4535;is_machine=1;oop=1;upload=1;minidum
 
p=C:\Program Files (x86)\Google\CrashReports\c6da2ee7-0d04-49de-875f-5bb47113cb09.dmp
 
Error: (03/22/2015 11:18:26 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE 
 
TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/22/2015 09:49:26 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE 
 
TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (03/21/2015 10:45:17 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The 
 
catalog is corrupt
 
 
 
=========================== Installed Programs ============================
7-Zip 9.22 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0922-000001000000}) (Version: 9.22.00.0 - 
 
Igor Pavlov)
Acronis Disk Director 12 (HKLM-x32\...\{AE372858-B1BD-49EF-8308-648322846008}) (Version: 
 
12.0.3223 - Acronis)
Adobe Bridge 1.0 (x32 Version: 001.000.000 - Adobe Systems) Hidden
Adobe Common File Installer (x32 Version: 1.00.0000 - Adobe System Incorporated) Hidden
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.134 - 
 
Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.134 - Adobe 
 
Systems Incorporated)
Adobe Help Center 1.0 (x32 Version: 001.000.000 - Adobe Systems) Hidden
Adobe Photoshop CS2 (HKLM-x32\...\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}) 
 
(Version: 9.0 - Adobe Systems, Inc.)
Adobe Photoshop CS2 (x32 Version: 9.0 - Adobe Systems, Inc.) Hidden
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 
 
- Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Stock Photos 1.0 (x32 Version: 001.000.000 - Adobe Systems) Hidden
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Avast Premier (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)
Box Sync (x32 Version: 4.0.4973.0 - Box Inc.) Hidden
Bulk Rename Utility 2.7.1.3 (HKLM\...\Bulk Rename Utility_is1) (Version:  - TGRMN Software)
CCleaner (HKLM\...\CCleaner) (Version: 5.03 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-
 
0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberPower PowerPanel Personal Edition 1.3 (HKLM-x32\...\{EDEC45BE-39B9-4C23-81AF-FD1B5CECEA2A}) 
 
(Version: 1.3 - Cyber Power Systems, Inc.)
eReg (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
EULAlyzer 2.2 (HKLM-x32\...\EULAlyzer_is1) (Version: 2.2.0 - BrightFort LLC)
Evernote v. 5.8.4 (HKLM-x32\...\{C15841A6-C20A-11E4-977D-00163E98E7D6}) (Version: 5.8.4.6870 - 
 
Evernote Corp.)
Family Tree Heritage (HKLM-x32\...\Family Tree Heritage) (Version:  - )
Family Tree Heritage Collaboration Support (HKLM-x32\...\InstallShield_{50BD0B15-5197-4EAF-8BCD-
 
81117D1324B1}) (Version: 1.10.0010 - Individual Software)
Family Tree Heritage Collaboration Support (x32 Version: 1.10.0010 - Individual Software) Hidden
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Google+ Auto Backup (HKCU\...\Google+ Auto Backup) (Version: 1.0.27.161 - Google, Inc.)
Gpg4win (2.2.1) (HKLM-x32\...\GPG4Win) (Version: 2.2.1 - The Gpg4win Project)
HiJackThis (HKLM-x32\...\{45A66726-69BC-466B-A7A4-12FCBA4883D7}) (Version: 1.0.0 - Trend Micro)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.5192 - HP Photo Creations)
HP Photosmart 7510 series Basic Device Software (HKLM\...\{0446B95B-C0FD-4DE9-BD8E-76015D05E4F3}) 
 
(Version: 25.0.617.0 - Hewlett-Packard Co.)
HP Photosmart 7510 series Help (HKLM-x32\...\{6357D25F-A9C9-4CC7-A1FB-0DCF344E7C40}) (Version: 
 
140.0.2.2 - Hewlett Packard)
HP Support Solutions Framework (HKLM-x32\...\{E35601C0-BA8E-4F32-919A-C7EF4CA81F67}) (Version: 
 
11.51.0048 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - 
 
Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0001 - Microsoft) Hidden
Java 8 Update 31 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418031F0}) (Version: 8.0.310 - 
 
Oracle Corporation)
Java 8 Update 40 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418040F0}) (Version: 8.0.400 - 
 
Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.40.25 - Oracle Corporation) Hidden
KeePass Password Safe 2.28 (HKLM-x32\...\KeePassPasswordSafe2_is1) (Version: 2.28 - Dominik 
 
Reichl)
Logitech SetPoint 6.32 (HKLM\...\SP6) (Version: 6.32.20 - Logitech)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) 
 
(Version: 2.0.4.1028 - Malwarebytes Corporation)
MCShield ::Anti-Malware Tool:: (HKLM-x32\...\MCShield) (Version: 3.0.5.28 - MyCity)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 
 
4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) 
 
(Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{91110409-6000-11D3-8CFE-0150048383C9}) 
 
(Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - 
 
Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) 
 
(Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) 
 
(Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) 
 
(Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) 
 
(Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-
 
13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-
 
B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-
 
BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9
 
-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-
 
6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-
 
8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 36.0.4 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0.4 (x86 en-US)) (Version: 
 
36.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.5.0 - Mozilla)
Mozilla Thunderbird 31.5.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 31.5.0 (x86 en-US)) 
 
(Version: 31.5.0 - Mozilla)
MSI Live Update (HKLM-x32\...\{4F46CF54-47D2-41F4-B230-B0954C544420}}_is1) (Version: 6.0.005 - 
 
MSI)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 
 
4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 
 
4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 
 
- Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 
 
4.30.2117.0 - Microsoft Corporation)
NEF Codec (HKLM-x32\...\{D6506521-0959-4FA3-875F-E2E28830B0D2}) (Version: 1.00.0000 - Nikon)
Nuance Cloud Connector (HKLM-x32\...\{33D3472C-CC4D-4FC5-95FB-2615C6B5E4F3}) (Version: 3.2.960 - 
 
Nuance Communications, Inc.)
Nuance OmniPage 18 (HKLM-x32\...\{90F50D38-23E4-42AA-8483-75C1D8C546AB}) (Version: 18.1.0000 - 
 
Nuance Communications, Inc.)
Nuance PDF Converter Professional 8 (HKLM\...\{4131723B-BF21-4372-AFFD-82F31C31E50A}) (Version: 
 
8.10.6267 - Nuance Communications, Inc.)
Nuance PDF Converter Professional 8 (HKLM-x32\...\{4131723B-BF21-4372-AFFD-82F31C31E50A}) 
 
(Version: 8.10.6267 - Nuance Communications, Inc.)
Nuance PDF Converter Professional 8 Update x64 (HKLM\...\{45AE5880-34A1-4575-92A6-11D0DC182F24}) 
 
(Version: 8.11.0000 - Nuance Communications, Inc.)
NVIDIA 3D Vision Driver 335.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) 
 
(Version: 335.23 - NVIDIA Corporation)
NVIDIA Control Panel 335.23 (Version: 335.23 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 335.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) 
 
(Version: 335.23 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.145.1024 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.13.3523 - NVIDIA Corporation) Hidden
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 
 
10.4.0 - NVIDIA Corporation)
NVIDIA Update Core (Version: 10.4.0 - NVIDIA Corporation) Hidden
Password Agent 2.6.3 (HKLM-x32\...\Password Agent 2) (Version: 2.6.3  - Moon Software)
PDF-XChange 3 (HKLM\...\PDF-XChange 3_is1) (Version:  - Tracker Software)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Platform (x32 Version: 1.40 - VIA Technologies, Inc.) Hidden
Quicken WillMaker Plus 2015 (HKLM-x32\...\{661DA1B8-368B-42D5-BC0C-03B8C901A8FB}) (Version: 
 
1.0.0.0 - Nolo)
Rdio (HKCU\...\978ebae4705a27c4) (Version: 1.12.0.0 - Rdio)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) 
 
(Version: 7.77.1126.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) 
 
(Version: 6.0.1.7246 - Realtek Semiconductor Corp.)
Scansoft PDF Professional (x32 Version:  - ) Hidden
Spotify (HKCU\...\Spotify) (Version: 0.9.15.27.g87efe634 - Spotify AB)
SwannView Link version 1.0.2.29 (HKLM-x32\...\{992EF7D5-3D70-5A7F-AFDC-8C946676BD5D}_is1) 
 
(Version: 1.0.2.29 - )
SwannView Plus (HKLM-x32\...\{7697245D-2E00-4B83-AD27-C051DE314D1F}) (Version: 1.02.16.50 - 
 
company)
Tresorit (HKLM-x32\...\{2F91AA28-D518-4BE4-AB15-14A8F66740C7}) (Version: 2.0.410.299 - Tresorit)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) 
 
(Version: 1.40 - VIA Technologies, Inc.)
WD Drive Utilities (HKLM-x32\...\{2F540611-6560-470F-924A-5F52EFA9156F}) (Version: 1.0.5.7 - 
 
Western Digital Technologies, Inc.)
WD Quick View (HKLM-x32\...\{965D28B5-3C86-41FD-994E-D6376815C9B3}) (Version: 2.4.10.17 - Western 
 
Digital Technologies, Inc.)
WD Security (HKLM-x32\...\{0AC340BC-4A62-4D1F-86DB-35C1C3CB66CF}) (Version: 1.1.1.3 - Western 
 
Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{F6FE3205-7737-4772-9017-C7ACD8A5561C}) (Version: 2.4.10.17 - Western 
 
Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{647175e1-9944-4a82-bac1-102c95f0a99a}) (Version: 2.4.10.17 
 
- Western Digital Technologies, Inc.)
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
WinPatrol (HKLM\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 33.1.2015.0 - WinPatrol)
 
========================= Devices: ================================
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{0000110E-0000-1000-8000-00805F9B34FB}
 
_VID&00010039_PID&13A4\7&154B44C7&0&001167635A79_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the 
 
Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{00001800-0000-1000-8000-00805F9B34FB}
 
_VID&00010075_PID&0100\7&154B44C7&0&D059E46ED93E_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the 
 
Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{0000111E-0000-1000-8000-00805F9B34FB}
 
_VID&00010039_PID&13A4\7&154B44C7&0&001167635A79_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the 
 
Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{00001801-0000-1000-8000-00805F9B34FB}
 
_VID&00010075_PID&0100\7&154B44C7&0&D059E46ED93E_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the 
 
Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{0000110B-0000-1000-8000-00805F9B34FB}
 
_VID&00010039_PID&13A4\7&154B44C7&0&001167635A79_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the 
 
Hardware Update wizard.
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{00001132-0000-1000-8000-00805F9B34FB}
 
_VID&00010075_PID&0100\7&154B44C7&0&D059E46ED93E_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the 
 
Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 12279.12 MB
Available physical RAM: 7145.48 MB
Total Pagefile: 24556.42 MB
Available Pagefile: 18215.11 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.16 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:223.47 GB) (Free:54.13 GB) NTFS
2 Drive d: (N Slides) (CDROM) (Total:0.03 GB) (Free:0 GB) UDF
3 Drive e: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
4 Drive f: () (Fixed) (Total:223.47 GB) (Free:147.81 GB) NTFS
5 Drive g: () (Fixed) (Total:707.94 GB) (Free:687.48 GB) NTFS
6 Drive h: (PATRIOT) (Removable) (Total:14.43 GB) (Free:10.43 GB) FAT32
7 Drive i: (WD Unlocker) (CDROM) (Total:0.01 GB) (Free:0 GB) UDF
9 Drive l: (NEW VOLUME) (Removable) (Total:1.95 GB) (Free:1.9 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\MULTIMEDIA
 
Administrator            Guest                    Tony N
 
========================= Restore Points ==================================
 
23-12-2014 15:07:22 Windows Update
23-12-2014 17:50:26 Installed WD Security
23-12-2014 19:07:44 WD SmartWare Installer
29-12-2014 21:20:49 Windows Update
02-01-2015 16:09:43 Windows Update
05-01-2015 17:03:16 Installed HP Support Solutions Framework
05-01-2015 20:57:29 Installed Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
06-01-2015 14:40:42 Windows Update
07-01-2015 19:33:01 Installed Casper 8.0
10-01-2015 18:24:09 Windows Update
10-01-2015 21:49:02 Installed Evernote v. 5.8.1
13-01-2015 20:08:28 Windows Update
16-01-2015 18:37:03 Windows Update
20-01-2015 16:14:59 Windows Update
27-01-2015 16:49:44 Windows Update
28-01-2015 21:07:36 Removed Java 8 Update 31 (64-bit)
30-01-2015 18:48:26 Windows Update
03-02-2015 13:44:12 Windows Update
03-02-2015 20:59:11 Removed Casper 8.0
03-02-2015 21:08:53 Removed Casper 8.0
06-02-2015 15:46:45 Installed Evernote v. 5.8.3
07-02-2015 16:54:47 Windows Update
10-02-2015 22:04:39 Windows Update
11-02-2015 15:19:09 Windows Update
11-02-2015 18:28:31 Windows Update
14-02-2015 18:46:55 Windows Update
18-02-2015 19:55:36 Windows Update
25-02-2015 22:06:53 Windows Update
02-03-2015 01:05:38 WD SmartWare Installer
02-03-2015 01:07:21 WD SmartWare Installer
03-03-2015 14:18:29 Windows Update
09-03-2015 13:53:55 Windows Update
10-03-2015 23:11:04 Installed Evernote v. 5.8.4
12-03-2015 15:48:25 Windows Update
20-03-2015 16:51:25 Windows Update
22-03-2015 14:30:35 Installed HiJackThis
 
**** End of log ****
 
 
 
 
 
 
 
 
 
 
 
 
 
Rkill 2.7.0 by Lawrence Abrams (Grinler)
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 03/23/2015 11:46:18 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Tony N\AppData\Local\Autobahn\nexdef.exe (PID: 4164) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 03/23/2015 11:46:37 AM
Execution time: 0 hours(s), 0 minute(s), and 19 seconds(s)
 

Edited by tonynace, 23 March 2015 - 11:07 AM.


#4 Broni

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Posted 23 March 2015 - 11:02 AM

Go on...


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#5 tonynace

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Posted 23 March 2015 - 11:30 AM

What else do you need? Did those logs tell you anything?



#6 Broni

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Posted 23 March 2015 - 11:34 AM

I need MBAM and MBAR logs.


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#7 tonynace

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Posted 23 March 2015 - 11:45 AM

Neither turned up anything. Do you still want them?



#8 Broni

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Posted 23 March 2015 - 11:47 AM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#9 tonynace

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Posted 23 March 2015 - 12:20 PM

The steps I've done so far apparently have removed whatever it was, as AdwCleaner no longer comes back with positive results. Thanks for the help!



#10 Broni

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Posted 23 March 2015 - 12:31 PM

Please complete steps from my previous reply.


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#11 tonynace

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Posted 23 March 2015 - 02:13 PM

Nothing found with Sophos and here's the log from JRT

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.6 (03.22.2015:1)
OS: Windows 7 Home Premium x64
Ran by Tony N on Mon 03/23/2015 at 13:48:10.81
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\isuspm
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\flexnet"
Successfully deleted: [Folder] "C:\Users\Tony N\AppData\Roaming\flexnet"
Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 03/23/2015 at 13:51:32.01
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#12 Broni

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Posted 23 March 2015 - 02:25 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly ((you need to redownload these tools since they were removed by DelFix))

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642


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