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Help, Pls.


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9 replies to this topic

#1 demgry

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Posted 30 June 2006 - 01:30 AM

Hello,
I would like to ask someone if they can help me with this please.
My problem is that i got no start menu or desktop icons etc.
The only way i can do anything is using CTRL-ALT-Del and doing new task, Explorer.exe.
But when i do that it starts and then ends straight away. I would like to know if this is a virus and if it is how to get rid of it. And if it isn't, then can i pls get some help.
Please and thank you very much.

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#2 tg1911

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Posted 30 June 2006 - 03:09 AM

Have you updated, and run your antivirus?
Have you done any online virus scans?
Have you run any Spyware/Malware programs?
What Spyware/Malware programs do you use?
Were there any error messages?
If so, what was the exact error message?
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#3 demgry

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Posted 30 June 2006 - 04:26 AM

Yes i have ran and updated my Virus program. (Nortan I think thats how u spell it.)
Don't have any spyware of malware programs.
And there was no error message..

#4 quietman7

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Posted 30 June 2006 - 05:33 AM

To ensure Norton and your anti-spyware scans did not miss anything, perform at least two of these online Virus scans:
[Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.]
Trend Micro Housecall Scan
Panda ActiveScan [ActiveScan Panda does not remove adware/spyware but will autoclean for viruses & worms.]
eTrust Antivirus Web Scanner
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#5 demgry

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Posted 30 June 2006 - 12:34 PM

I ran all 3 of those programs and i still got the same problem...

#6 quietman7

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Posted 30 June 2006 - 12:47 PM

Try this:

RESTORE TASKBAR & START MENU
http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to #117 and click "Restore Taskbar & Start Menu" in the left column.

RESTORE DESKTOP ICONS
http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to #195 and click "Restore Desktop Icons and Taskbar" in the right column.
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#7 demgry

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Posted 30 June 2006 - 02:38 PM

i tried them both, and they didn't work, and i restarted my computer to see if i had to do that after it.
I hate this stupid problem..

#8 quietman7

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Posted 30 June 2006 - 03:18 PM

Its time to have a deeper look as to what's going on with your system by creating a hijackthis log.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log".
When you have done that, post a log in the HijackThis Logs and Analysis Forum, not here, for assistance by the HJT Team Experts.

Start a new topic, give it a relevant title and post the log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

It may take a while to get a response because the HJT Team members are very busy. Please be patient as they are volunteers who will help you out as soon as possible. Once you have made your post, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have no replies as this makes it easier for them to identify those who have not been helped. If you post another response, a team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

Edited by quietman7, 30 June 2006 - 03:19 PM.

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#9 demgry

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Posted 01 July 2006 - 02:04 AM

Ok thanks. My brothers friend told me to do that...but i don't trust him.

#10 quietman7

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Posted 01 July 2006 - 05:40 AM

Your welcome and good luck.
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