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#1 Cassettes

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Posted 21 March 2015 - 01:34 PM

Greetings, I need help solving my issue, I do not know much about computer hardware/software, and I have failed to resolve my issue.

 

My specs

 

CqD7VNe.png?1

 

Problem: Anytime I am playing games or anything to do with graphics my computer shuts down, either with a blue screen, or the colors change into a rainbow like all over the screen, then a black screen and I have to do a hard reset by pressing the power button. It's only happening when I'm playing games, when I'm surfing the net or on Skype there is no problem, so I don't think it's overheating.

 

 

Any help would be greatly appreciated.

 



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#2 RolandJS

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Posted 21 March 2015 - 01:41 PM

I'm assuming this is a laptop.  If not, disregard this post.

Consider buying and using a USB-powered or AC-powered an external notebook cooling assembly [having either twin fans or one big fan].  Games can put extra stress on laptops.  An aside:  I note only 3.25GB usable of 4GB installed memory; just being curious.


Edited by RolandJS, 21 March 2015 - 01:42 PM.

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#3 Cassettes

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Posted 21 March 2015 - 01:53 PM

No it's a desktop, forgot to clarify that, i'm using Win 7. It's crashing even on old games like Age of Empire.


Edited by hamluis, 21 March 2015 - 05:39 PM.
Removed unnecessary quotebox - Hamluis.


#4 hamluis

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Posted 21 March 2015 - 05:39 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 Cassettes

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Posted 21 March 2015 - 05:57 PM

========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/21/2015 02:56:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/21/2015 11:53:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/21/2015 10:45:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 08:46:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 07:35:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 06:23:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 06:17:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 05:52:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 05:16:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 05:09:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (03/21/2015 11:52:53 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Hamachi Tunneling Engine service failed to start due to the following error: 
%%1053
 
Error: (03/21/2015 11:52:53 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the LogMeIn Hamachi Tunneling Engine service to connect.
 
Error: (03/21/2015 11:52:01 AM) (Source: BugCheck) (User: )
Description: 0x00000116 (0x853570c8, 0x91e4f5bc, 0x00000000, 0x00000002)C:\Windows\MEMORY.DMP032115-44897-01
 
Error: (03/21/2015 11:52:01 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:43:55 AM on ‎3/‎21/‎2015 was unexpected.
 
Error: (03/20/2015 07:33:26 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:54:22 PM on ‎3/‎20/‎2015 was unexpected.
 
Error: (03/20/2015 06:19:59 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (03/20/2015 06:16:29 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (03/20/2015 06:16:29 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (03/20/2015 06:16:29 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (03/20/2015 06:16:29 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (03/21/2015 02:56:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/21/2015 11:53:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/21/2015 10:45:16 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 08:46:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 07:35:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 06:23:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 06:17:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 05:52:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 05:16:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/20/2015 05:09:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.38656 - BitTorrent Inc.)
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
Age of Empires III - Complete Collection (HKLM\...\Age of Empires III - Complete Collection_Origami_is1) (Version: 1.0 - R.G. Origami, Seraph1)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AutoIt v3.3.12.0 (HKLM\...\AutoItv3) (Version: 3.3.12.0 - AutoIt Team)
AV Voice Changer Software 7.0 (HKLM\...\AV Voice Changer Software 7.0) (Version: 7.0.61 - AVSOFT Corp.)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5856 - AVG Technologies)
AVG 2015 (Version: 15.0.4311 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5856 - AVG Technologies) Hidden
AVG Web TuneUp (HKLM\...\AVG Web TuneUp) (Version: 3.1.0.7 - AVG Technologies)
Battle.net (HKLM\...\Battle.net) (Version:  - Blizzard Entertainment)
Belkin USB Wireless Adapter (HKLM\...\InstallShield_{549CE1BD-88E4-4C5E-BF75-B155624714CC}) (Version: 1.0.0.13 - Belkin)
Belkin USB Wireless Adapter (Version: 1.0.0.13 - Belkin) Hidden
Belkin Wireless USB Adapter Setup (HKLM\...\{4EE9A620-46A0-4BCF-82AC-950D2BBED982}) (Version: 2.20 - Belkin)
BEstSaveForYou (HKLM\...\{F6A71DC7-28F4-C6C7-8FA9-8A56C80FC96A}) (Version:  - "")
CodeBlocks (HKCU\...\CodeBlocks) (Version: 12.11 - The Code::Blocks Team)
EZDownloader (HKLM\...\{0F44DC3A-6E62-4961-A14B-95323C512F9B}_is1) (Version: 1.0 - EZDownloader)
FinndBBestDeall (HKLM\...\{B5DB572D-EA87-D3B0-08F6-4D153EA6A783}) (Version:  - "")
FLVPlayer (HKLM\...\1ClickDownload) (Version: 2.1 Build 26473 - FLVPlayer)
Fraps (remove only) (HKLM\...\Fraps) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)
Google Drive (HKLM\...\{6C36881B-0E51-4231-9D02-BF2149664D34}) (Version: 1.20.8672.3137 - Google, Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Hearthstone (HKLM\...\Hearthstone) (Version:  - Blizzard Entertainment)
HeidiSQL (HKLM\...\HeidiSQL_is1) (Version:  - Ansgar Becker)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
Intel® TV Wizard (HKLM\...\TVWiz) (Version:  - Intel Corporation)
Java 8 Update 31 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
LogMeIn Hamachi (HKLM\...\LogMeIn Hamachi) (Version: 2.2.0.319 - LogMeIn, Inc.)
LogMeIn Hamachi (Version: 2.2.0.319 - LogMeIn, Inc.) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
MSVCRT Redists (Version: 1.0 - Sony Creative Software Inc.) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
neroxml (Version: 1.0.0 - Nero AG) Hidden
No-IP DUC (HKLM\...\NoIPDUC) (Version: 4.1.0 - Vitalwerks Internet Solutions LLC)
RaidCall (HKLM\...\RaidCall) (Version: 7.3.6-1.0.12943.90 - raidcall.com)
ROBLOX Player (HKLM\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - ROBLOX Corporation)
ROBLOX Studio (HKLM\...\{2922D6F1-2865-4EFA-97A9-94EEAB3AFA14}) (Version:  - ROBLOX Corporation)
Sandboxie 4.12 (32-bit) (HKLM\...\Sandboxie) (Version: 4.12 - Sandboxie Holdings, LLC)
Search Protection (HKCU\...\Search Protection) (Version: 11.2.0.2 - Spigot, Inc.)
ShOpDrrop (HKLM\...\{B6D700D3-3D0D-FEEB-D675-2CE78F9EC5D6}) (Version:  - "")
Skype™ 6.21 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tab Resize split screen layouts (HKLM\...\{7304C9D1-98AD-55F0-636E-22D8DD57F176}) (Version:  - "")
TeamSpeak 3 Client (HKCU\...\TeamSpeak 3 Client) (Version: 3.0.15 - TeamSpeak Systems GmbH)
TeamViewer 10 (HKLM\...\TeamViewer) (Version: 10.0.38475 - TeamViewer)
UniDiealsa (HKLM\...\{11F6D5AB-263F-388E-74DE-E3DECD390E3F}) (Version:  - )
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player 2.0.8 (HKLM\...\VLC media player) (Version: 2.0.8 - VideoLAN)
WinRAR 4.20 (32-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
Wise Disk Cleaner 8.42 (HKLM\...\Wise Disk Cleaner_is1) (Version: 8.42 - WiseCleaner.com, Inc.)
World of Warcraft Model Viewer 32-bit (HKLM\...\{270CD7D9-0669-4C7A-A80A-6B0CB83DD7DC}) (Version: 07.04.000 - WoWModelViewer.org)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 57%
Total physical RAM: 3325.61 MB
Available physical RAM: 1428.14 MB
Total Pagefile: 6649.51 MB
Available Pagefile: 4005.8 MB
Total Virtual: 2047.88 MB
Available Virtual: 1939.75 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:74.5 GB) (Free:16.21 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\PCS-54DCBUD1T3V
 
Administrator            Guest                    PCs for People           
 
 
**** End of log ****
 
 
 


#6 hamluis

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Posted 21 March 2015 - 06:19 PM

You appear to have malware problems...moving topic to Am I Infected forum.

 

Louis



#7 Cassettes

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Posted 31 March 2015 - 05:07 PM

Any updates or help on my topic?

 

If it helps I also get a Display Drive error with ATI Raedom Family 






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