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Kaspersky Internet Security 2015 issue with Windows XP SP3 based Machine


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43 replies to this topic

#1 sdas57

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Posted 21 March 2015 - 07:24 AM

I am not able to access internet the moment KIS 2015 is running. This is happening even if KIS protection is disabled but it is still running in system tray. Only when I exit the application internet access comes back again. Ok also one more point. This disconnection happens after one minute or less and when I exit the KIS 2015 the reconnection happens after a long time and sometimes I have to reboot the machine. It means KIS 2015 is blocking some traffic and holding on to it till I reboot or windows refreshes automatically after some time.

 

My Machine is Windows XP Home version 2002 SP3 Toshiba Satellite Laptop (8 yrs more old) and 2 GB RAM.

 

KIS is KASPERSKY Internet security 2015 version 15.0.1.415 and also the latest  version 15.0.2.361 both giving same issue.

 

But they are working on my laptop with windows 7. So my home environment is NOT the issue here.

 

Also i tried using both my home environment which is a broadband router connection to my telephone service provider but also used datacard. So network settings on my laptop running windows XP is NOT the issue.

 

And now more findings.

 

KASPERSKY technical expert took remote admin of my PC and tried to see by changing settings but I could see the chap knew less than me and the moment KIS started running net was getting disconnected and hence remote connnection was also going off. 
 
This needs in depth knowledge of NW Traffic an/or WINDOWS PORT  packets etc I feel. 
 
Finding -A
 
Browser traffic gets totally stopped for IP address or webpage/ host name both. TOTALLY means totally.  I am using IE 8 (since XP does not support later versions and CHROME latest version. Both not working with KIS.
 
for eg
 
1. Usually I type 192.168.1.1 in browser and then user id and pwd to get into my router and then the management console of router opens. But even this is not opening with kaspersky running. In both IE-8 and chrome latest version
 
2.  If I do http://74.125.236.105 [SAY gOOGLE IP] in browser it does not work.
 
 
FINDING-B
 
 
Ping works PARTIALLY.
 
For eg
 
1. When  I ping to my router 192.168.1.1  and also to DNS servers of my ISP (AIRTEL) I am able to get reply. It means my net is connected and traffic is going to DNS servers also even with KIS running. PING to router worked as long as I tried. I do not know what would have happened HAD I kept PING on for few hours.
 
2. When I ping google.com or any website in CMD window reply does not come AT ALL with KIS running.
 
3. Yet if I ping the IP address of GOOGLE.COM  74.125.236.105  (as shown to me when ping to google was working (as it resolves the name in ping to IP) reply is coming from this IP in CMD window for some time and then stopping. This is with KASPERSKY Running.
 
 
CONCLUSION
--------------------------
 
I am able to connect to my AIRTEL (telephone service provider) DNS servers..
 
Without kaspersky running the name resolution happening since PING works for websites but when kaspersky running.. though I am able to reach airtel dns.. servers. Name resolution not happening.
 
And irrespective of IP address based surfing or website name based surfing Browser traffic is totally Stopped.
 
Can anyone please help me troubleshoot this issue? 
 
INCIDENTALLY I found out that in 2013 KIS released some update that blocked traffic and only when they release a later path the problem was resolved. But this time it seems the issue is less since not many machines may be running XP that are using KIS 2015?
 
Anyway.
Thanks in advance friends.
 
Shantanu
 
 
 

 



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#2 Nikhil_CV

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Posted 21 March 2015 - 08:21 AM

Hi Shantanu,
First try resetting KIS as per http://forum.kaspersky.com/index.php?s=05a9e3e2ed8f32e141bc6a9e7f1e79a8&showtopic=263660&st=0&p=2032752&
If it dont help,
recall if you had any other security software installed prior to KIS or along with it? How was it removed?
Have you tried clean installing KIS opting to remove any settings that may be backed up during the uninstallation process?
You should make use of the removal tool and steps listed at http://support.kaspersky.com/common/service.aspx?el=1464 and then clean up junk files using Ccleaner's cleaner module (dont run the registry cleanup)
Let me know how you go...
Regards : CV                                                                                                    There is no ONE TOUCH key to security!
                                                                                                                                       Be alert and vigilant....!
                                                                                                                                  Always have a Backup Plan!!! Because human idiotism doesn't have a cure! Stop highlighting!
                                                     Questions are to be asked, it helps you, me and others.  Knowledge is power, only when its shared to others.            :radioactive: signature contents © cv and Someone....... :wink:

#3 Aura

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Posted 21 March 2015 - 11:14 AM

On top of what Nikhil_CV asked you to do, it would be nice if we could have more information on your system.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#4 quietman7

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Posted 21 March 2015 - 07:58 PM

Were you using a previous version of KIS? If so, did you have any problems with your XP system then?
.
.
Windows Insider MVP 2017-2018
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#5 sdas57

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Posted 22 March 2015 - 01:24 AM

Hi thanks for the replies friends.

Last to first reply from my side.

 

for Quietman7

 

 

I was using a previous version of KIS and it expired and then I bought KIS2015 only few days back. I think my earlier version was KIS 2013 (with probably 2 yr licence).

 

No I did not have any problems with it.

 

I just upgraded to KIS 2015 and it did the rest automatically when installing.

 

I also used Spybot search & destroy, Winpatrol, Superspyware, malware bytes all free versions recently while using KIS 2013 to check why my machine was slow.

 

Though nothing serious was found and machine anyway is now ok w.r.t speed, I had uninstalled SPYBOT, Malwarebytes and superspyware (or was it superanitsoyrware?  ) [ all suggestions from this forum only.

 

Only winpatrol seems to be running and am not able to uninstall from control panel.

 

 

Ok

 

Now for Aura

 

I have downloaded minitools.. will soon paste a print out here. 

 

For Nikhil_CV

 

Part I have answered above

 

 

I had uninstalled the free sw by control panel. WINPATROL is still running it seems. not sure.

 

Plus I have gone into regedit and searched for key words like spybot or mbam (for malwarebytes) and cleaned all references.

Winpatrol I will do now.

 

KIS older version was overwritten by KIS 2015 I did not uninstall..I do not remember now.

 

But one POINT to be noted. Now I have uninstalled KIS 2015 twice and reinstalled twice back... 

So whether old version of KIS 2013 question is relevant I wonder?

 

I do not know how to do clean uninstall  nor am finding settings to reset firewall to default. In KIS 2015 only an option comes in setting page to choose defaults.. .

 

 

Let me first do what you have said.. then do the minitool box since I do not want to do minitoolbox and then uninstall and change anything before aura studies the report.

 

Thanks Guys.

Let me see now... and come back on this.

 

 

 

 



#6 sdas57

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Posted 22 March 2015 - 03:59 AM

Ok. Now have followed all advices above.

 

For Nikhil_CV --> I have used that tool to clean uninstall KIS 2015 and then run CCcleaner.. reg cleaner option.

Also I have uninstalled winpatrol. 

 

Nxt I have installed KIS 2015 version 415 again.

 

I have not reset firewall.. as there is no such option in KIS 2015 and since I am installing again I do not think it is required .. sply when my earlier KIS had no problem. Incidentally my windows firewall is off when KIS is on.

 

Now for Aura

 

 

Here is MINITOOLBOX report. I ran this when KIS2015 was updating databases.

 

One Point for all of you... KIS seems to be able to UPDATE DATABASES even though my internet access stops as described in the Problem Definition in my POST above.

 

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Others (administrator) on 22-03-2015 at 14:23:21
Running from "C:\Documents and Settings\Others\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: Satellite A100 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/22/2015 01:09:14 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.
 
Error: (03/22/2015 01:09:13 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.
 
Error: (03/22/2015 04:07:21 AM) (Source: Application Error) (User: )
Description: Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.
Processing media-specific event for [drwtsn32.exe!ws!]
 
Error: (03/22/2015 02:06:26 AM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x01614680.
Processing media-specific event for [explorer.exe!ws!]
 
Error: (03/21/2015 08:14:31 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (03/21/2015 08:09:46 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (03/21/2015 02:32:07 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x05b54680.
Processing media-specific event for [explorer.exe!ws!]
 
Error: (03/21/2015 01:56:57 PM) (Source: Application Error) (User: )
Description: Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.
Processing media-specific event for [drwtsn32.exe!ws!]
 
Error: (03/20/2015 03:01:14 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (03/15/2015 04:10:25 AM) (Source: Application Error) (User: )
Description: Faulting application nmindexstoresvr.exe, version 3.1.3.0, faulting module neroipp.dll, version 5.1.3.100, fault address 0x002b613b.
Processing media-specific event for [nmindexstoresvr.exe!ws!]
 
 
System errors:
=============
Error: (03/22/2015 02:18:06 PM) (Source: Service Control Manager) (User: )
Description: The adfs service failed to start due to the following error: 
%%2
 
Error: (03/22/2015 01:57:55 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D
 
Error: (03/22/2015 01:04:06 PM) (Source: Service Control Manager) (User: )
Description: The adfs service failed to start due to the following error: 
%%2
 
Error: (03/22/2015 00:26:45 PM) (Source: Service Control Manager) (User: )
Description: The adfs service failed to start due to the following error: 
%%2
 
Error: (03/22/2015 00:16:46 PM) (Source: 0) (User: )
Description: \Device\Harddisk0\D
 
Error: (03/22/2015 11:58:06 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.
 
Error: (03/22/2015 10:55:02 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D
 
Error: (03/22/2015 10:32:07 AM) (Source: Service Control Manager) (User: )
Description: The adfs service failed to start due to the following error: 
%%2
 
Error: (03/22/2015 04:18:30 AM) (Source: Service Control Manager) (User: )
Description: The adfs service failed to start due to the following error: 
%%2
 
Error: (03/22/2015 04:06:47 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.
 
 
Microsoft Office Sessions:
=========================
Error: (03/22/2015 01:09:14 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.
 
Error: (03/22/2015 01:09:13 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.
 
Error: (03/22/2015 04:07:21 AM) (Source: Application Error)(User: )
Description: drwtsn32.exe5.1.2600.0dbghelp.dll5.1.2600.55120001295d
 
Error: (03/22/2015 02:06:26 AM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512unknown0.0.0.001614680
 
Error: (03/21/2015 08:14:31 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (03/21/2015 08:09:46 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (03/21/2015 02:32:07 PM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512unknown0.0.0.005b54680
 
Error: (03/21/2015 01:56:57 PM) (Source: Application Error)(User: )
Description: drwtsn32.exe5.1.2600.0dbghelp.dll5.1.2600.55120001295d
 
Error: (03/20/2015 03:01:14 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (03/15/2015 04:10:25 AM) (Source: Application Error)(User: )
Description: nmindexstoresvr.exe3.1.3.0neroipp.dll5.1.3.100002b613b
 
 
 
=========================== Installed Programs ============================
µTorrent (HKLM\...\uTorrent) (Version: 3.1.3 - )
Adobe Acrobat 8 Professional - English, Français, Deutsch (HKLM\...\Adobe Acrobat 8 Professional - English, Français, Deutsch) (Version: 8.0.0 - Adobe Systems)
Adobe Acrobat 8 Professional - English, Français, Deutsch (Version: 8.0.0 - Adobe Systems) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 1.5.3.9120 - Adobe Systems Inc.)
Adobe AIR (Version: 1.5.3.9120 - Adobe Systems Inc.) Hidden
Adobe Digital Editions (HKLM\...\Digital Editions) (Version:  - )
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Media Player (HKLM\...\com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.8 - Adobe Systems Incorporated)
Adobe Media Player (Version: 1.8 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS5 (HKLM\...\{15FEDA5F-141C-4127-8D7E-B962D1742728}) (Version: 12.0 - Adobe Systems Incorporated)
airtel (HKLM\...\airtel) (Version: 23.009.05.04.284 - Huawei Technologies Co.,Ltd)
Apago PDF Shrink 4.5 (HKLM\...\Apago PDF Shrink) (Version: 4.5 - Apago, Inc.)
Arclab Dir2HTML 1.02 Freeware (HKLM\...\Arclab Dir2HTML_is1) (Version:  - Arclab Software GbR)
ArcSoft PhotoStudio 5.5 (HKLM\...\{4A81B632-07AB-4CAC-BB04-DF20DFFBFFA0}) (Version:  - ArcSoft)
ATI Catalyst Control Center (HKLM\...\{72F93785-FC70-4D03-B09D-2133F6E82F5B}) (Version: 1.2.2271.39125 - )
ATI Display Driver (HKLM\...\ATI Display Driver) (Version: 8.241-060321a1-032427C-Toshiba - )
Avidemux 2.5 (HKLM\...\Avidemux 2.5) (Version: 2.5.4.6714 - )
Big Fish Games: Game Manager (HKLM\...\BFGC) (Version: 3.0.1.60 - )
Bluetooth Stack for Windows by Toshiba (HKLM\...\{CEBB6BFB-D708-4F99-A633-BC2600E01EF6}) (Version: v4.00.30(T) - )
Cake Mania Main Street (HKLM\...\BFG-Cake Mania Main Street) (Version:  - )
Camera Support Core Library (Version: 7.2.0.4 - Canon) Hidden
Camera Window DS (Version: 5.1 - Canon) Hidden
Camera Window DVC (Version: 5.1 - Canon) Hidden
Camera Window MC (Version: 5.1 - Canon) Hidden
CamStudio (HKLM\...\CamStudio) (Version:  - )
Canon Camera Support Core Library (HKLM\...\InstallShield_{5662C158-CA24-4228-BF6C-596FADA08682}) (Version: 7.2.0.4 - Canon)
Canon Camera WIA Driver (Version: 5.6 - Canon) Hidden
Canon Camera Window DS for ZoomBrowser EX (HKLM\...\InstallShield_{7B847C9D-6758-45E6-B598-3BD8F43EAE9E}) (Version: 5.1 - Canon)
Canon Camera Window DVC for ZoomBrowser EX (HKLM\...\InstallShield_{A70D14C6-FF2C-4B8E-A643-7E74EC607614}) (Version: 5.1 - Canon)
Canon Camera Window for ZoomBrowser EX (HKLM\...\InstallShield_{E73534D5-CC93-4C63-9072-5A9734255C74}) (Version: 5.1 - Canon)
Canon EOS Kiss_N REBEL_XT 350D WIA Driver (HKLM\...\InstallShield_{33CF7CDF-9805-4500-9CC7-D19D52AD63C4}) (Version: 5.6 - Canon)
Canon RAW Codec (HKLM\...\Canon RAW Codec) (Version: 1.7.0.56 - Canon Inc.)
Canon RAW Image Task for ZoomBrowser EX (HKLM\...\InstallShield_{A0F34E4E-25F0-4B68-AE8F-EF0C15CB1FED}) (Version: 2.0 - Canon)
Canon RemoteCapture Task for ZoomBrowser EX (HKLM\...\InstallShield_{28291BD5-92D2-4685-82DC-CCA925C53CCA}) (Version: 1.1 - Canon)
Canon S200SP (HKLM\...\CANONBJ_Deinstall_CNMCP3y.DLL) (Version:  - )
Canon Utilities Easy-PhotoPrint (HKLM\...\Easy-PhotoPrint) (Version:  - )
Canon Utilities EOS Capture 1.3 (HKLM\...\InstallShield_{16480125-0428-4097-9A2A-74464004D169}) (Version: 1.3 - Canon)
Canon Utilities PhotoStitch 3.1 (HKLM\...\InstallShield_{218BBBE3-FE63-4BB2-81A8-7435575A84FA}) (Version: 3.1.14 - Canon)
Canon ZoomBrowser EX (HKLM\...\{C1D76D7A-F3BB-47EA-A746-5B1E2FFC1DF2}) (Version: 5.00.0000 - Canon)
CCleaner (HKLM\...\CCleaner) (Version: 5.01 - Piriform)
CD/DVD Drive Acoustic Silencer (HKLM\...\{9FE35071-CAB2-4E79-93E7-BFC6A2DC5C5D}) (Version: 1.00.008 - TOSHIBA)
CDlyse 1.3 (HKLM\...\CDlyse) (Version:  - )
Cisco Systems VPN Client 5.0.07.0290 (HKLM\...\{B0BF7057-6869-4E4B-920C-EA2A58DA07F0}) (Version: 5.0.6 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Core Temp 1.0 RC2 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.0 - Alcpu)
DV Studio3 (HKLM\...\{5DF68560-292A-11D5-99D1-00010256D40E}) (Version:  - )
DVD-RAM Driver (HKLM\...\{9D765FA6-F2BC-40AF-8145-50808F9BDF4E}) (Version: 5.0.2.5 - )
EOS Capture 1.3 (Version: 1.3 - Canon) Hidden
EximiousSoft GIF Creator V5.76 (HKLM\...\EximiousSoft GIF Creator_is1) (Version:  - EximiousSoft)
FileZilla Client 3.5.2 (HKLM\...\FileZilla Client) (Version: 3.5.2 - FileZilla Project)
Flash Slideshow Maker Pro 4.91 (HKLM\...\Flash Slideshow Maker Pro) (Version: 4.91 - Flash-Slideshow-Maker.COM)
Free FLAC to MP3 Converter 1.0 (HKLM\...\{A54C01BD-1277-4722-B42B-EC9800A90B1E}_is1) (Version:  - PolySoft Solutions)
Free Sothink DHTML Menu (HKLM\...\{5DEAD0FC-C1CF-4FAB-9634-5996AC08BFC8}) (Version:  - )
GetGo Download Manager (HKLM\...\GetGoSoft_GetGoDM) (Version: 4.8.1.1171 - GetGo Software Ltd.)
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Handmark® MobileDB™ for Palm OS (HKLM\...\Handmark® MobileDB™ for Palm OS) (Version:  - )
High Definition Audio Driver Package - KB888111 (HKLM\...\KB888111WXPSP2) (Version: 20040219.000000 - Microsoft Corporation)
HP Memories Disc (HKLM\...\{B376402D-58EA-45EA-BD50-DD924EB67A70}) (Version: 1.0.4.805 - Hewlett-Packard Company)
HP Photo and Imaging 2.1 - Scanjet 2400 Series (HKLM\...\{6F7ECD56-E224-4263-9B7E-158E5CECC43B}) (Version: 2.1.0000 - {&Tahoma8}Hewlett-Packard)
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.6.0 - LIGHTNING UK!)
InstantStorm 1.5 (HKLM\...\InstantStorm_is1) (Version: 1.5.3 - Jan Kolarik & Ondrej Vaverka)
Intel® PRO Network Connections Drivers (HKLM\...\PROSet) (Version:  - )
InterVideo WinDVD Creator 2 (HKLM\...\{2FCE4FC5-6930-40E7-A4F1-F862207424EF}) (Version: 2.0.14.376 - InterVideo Inc.)
InterVideo WinDVD for TOSHIBA (HKLM\...\{91810AFC-A4F8-4EBA-A5AA-B198BBC81144}) (Version: 5.0-B11.535 - InterVideo Inc.)
J2SE Runtime Environment 5.0 Update 4 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0150040}) (Version: 1.5.0.40 - Sun Microsystems, Inc.)
Java Auto Updater (Version: 2.0.2.4 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 31 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216031FF}) (Version: 6.0.310 - Oracle)
jv16 PowerTools X (HKLM\...\jv16 PowerTools X) (Version:  - Macecraft Software)
Kaspersky Internet Security (HKLM\...\InstallWIX_{8ED07EBD-22AD-415A-B71E-C1AD86862C2E}) (Version: 15.0.1.415 - Kaspersky Lab)
Kaspersky Internet Security (Version: 15.0.1.415 - Kaspersky Lab) Hidden
Mask Pro 4.1.9a (HKLM\...\{2DFAC810-6DD8-4E23-96A4-BEB118408203}) (Version: 4.1.9a - onOne Software)
mCore (Version: 5.40.0000 - Intel Corporation) Hidden
mDrWiFi (Version: 5.40.0000 - Intel Corporation) Hidden
mHelp (Version: 5.40.0000 - Intel) Hidden
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Choice Guard (Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Internationalized Domain Names Mitigation APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 (Version:  - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7 (Version:  - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 (Version:  - Microsoft Corporation) Hidden
Microsoft LifeCam (HKLM\...\{4DEE75B1-B201-4DA3-A50F-007CDB00DA23}) (Version: 1.10.148.0 - Microsoft)
Microsoft National Language Support Downlevel APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Office Live Add-in 1.5 (HKLM\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Office OneNote 2003 (HKLM\...\{91A10409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Reader (HKLM\...\{B6F7DBE7-2FE2-458F-A738-B10832746036}) (Version:  - )
Microsoft Search Enhancement Pack (Version: 3.0.127.0 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Windows Media Video 9 VCM (HKLM\...\WMV9_VCM) (Version:  - )
Microsoft XML Parser (Version: 8.70.1104.04 - Microsoft Corporation) Hidden
Microsoft_VC100_CRT_SP1_x86 (Version: 10.0.40219.1 - Nokia) Hidden
mIWA (Version: 5.40.0000 - Intel Corporation) Hidden
mLogView (Version: 5.40.0000 - Intel Corporation) Hidden
mMHouse (Version: 5.40.0000 - Intel Corporation) Hidden
MotoHelper MergeModules (Version: 1.2.0 - Motorola) Hidden
mPfMgr (Version: 5.40.0000 - Intel Corporation) Hidden
mPfWiz (Version: 5.40.0000 - Intel Corporation) Hidden
mProSafe (Version: 9.00.0000 - Intel) Hidden
MSVC80_x86_v2 (Version: 1.0.3.0 - Nokia) Hidden
MSVC90_x86 (Version: 1.0.1.2 - Nokia) Hidden
MSVCRT (Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6 Service Pack 2 (KB973686) (HKLM\...\{56EA8BC0-3751-4B93-BC9D-6651CC36E5AA}) (Version: 6.20.2003.0 - Microsoft Corporation)
mWlsSafe (Version: 9.00.0000 - Intel) Hidden
mXML (Version: 5.40.0000 - Intel Corporation) Hidden
mZConfig (Version: 5.40.0000 - Intel Corporation) Hidden
Nero 8 (HKLM\...\{9EDBB857-8028-49CD-B9C9-0B4D10CD1033}) (Version: 8.10.293 - Nero AG)
neroxml (Version: 1.0.0 - Nero AG) Hidden
Nokia Connectivity Cable Driver (HKLM\...\{4AA68A73-DB9C-439D-9481-981C82BD008B}) (Version: 7.1.69.0 - Nokia)
Nokia Suite (HKLM\...\Nokia Suite) (Version: 3.3.89.0 - Nokia)
Nokia Suite (Version: 3.3.89.0 - Nokia) Hidden
Palm Desktop (HKLM\...\{870842F7-18BB-479D-A7B1-FE17E81AFF1A}) (Version: 4.1.0100 - Palm, Inc.)
PC Connectivity Solution (HKLM\...\{A2AA4204-C05A-4013-888A-AD153139297F}) (Version: 11.5.29.0 - Nokia)
PDF Settings CS5 (Version: 10.0 - Adobe Systems Incorporated) Hidden
PhotoStitch (Version: 3.1.14 - Canon) Hidden
PowerISO (HKLM\...\PowerISO) (Version:  - )
powerOne Personal v2.1.1 for Handhelds (HKLM\...\powerOne Personal v2.1.1 for Handhelds) (Version:  - )
Print2Flash Free Edition (HKLM\...\Print2Flash Free Edition) (Version: 2.7.2 - Print2Flash Software)
Protector Suite 5.4 (HKLM\...\{737629F4-4111-4FD4-9071-29873B7C6426}) (Version: 5.4.0.2934 - UPEK)
RAR Password Cracker 4.12 (HKLM\...\RAR Password Cracker) (Version:  - dnSoft Research Group)
RAW Image Task 2.0 (Version: 2.0 - Canon) Hidden
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 2.02 - Realtek Semiconductor Corp.)
RegScrubXP 5.1 (HKLM\...\RegScrubXP_is1) (Version:  - Nick McCamy)
RemoteCapture Task 1.1 (Version: 1.1 - Canon) Hidden
River Past Animated GIF Converter and Booster Pack (HKLM\...\Animated GIF Converter and Booster Pack) (Version: 7.8 - River Past)
River Past Video Cleaner Pro (HKLM\...\Video Cleaner Pro) (Version: 7.7.11 - River Past)
Salon Styler Pro (HKLM\...\SStylerPro) (Version:  - )
Seagate Manager Installer (HKLM\...\InstallShield_{2A30052B-831C-41D3-8044-3C0388066350}) (Version: 2.01.0600 - Seagate)
Seagate Manager Installer (Version: 2.01.0600 - Seagate) Hidden
Segoe UI (Version: 14.0.4327.805 - Microsoft Corp) Hidden
ShareIns (Version: 1.00.0000 - Hewlett-Packard) Hidden
Sonic DLA (HKLM\...\{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}) (Version: 5.2.0 - Sonic Solutions)
Sonic RecordNow! (HKLM\...\{9541FED0-327F-4DF0-8B96-EF57EF622F19}) (Version: 7.31 - Sonic Solutions)
Sothink FLV Player (HKLM\...\{CAAB0192-5704-469F-A0BE-2D842D70E93B}_is1) (Version: 2.3 - SourceTec Software Co., LTD)
SPSS Statistics 17.0 (HKLM\...\{46B65150-F8AA-42F2-94FB-2729A8AE5F7E}) (Version: 17.0.0 - SPSS Inc.)
Steganos Live Encryption Engine 18 (HKLM\...\{A41A7277-3325-4092-A250-0D4806DBA81A}) (Version: 18.5.2 - Steganos Software GmbH)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 11.2.4.0 - Synaptics)
Texas Instruments PCIxx21/x515/xx12 drivers. (HKLM\...\InstallShield_{4497AFF6-98C4-4F49-B073-F48F42BCBF9E}) (Version: 1.16.0000 - Texas Instruments Inc.)
TIPCI (Version: 1.16.0000 - Texas Instruments Inc.) Hidden
TOSHIBA Assist (HKLM\...\{12B3A009-A080-4619-9A2A-C6DB151D8D67}) (Version:  - )
TOSHIBA ConfigFree (HKLM\...\{BDD83DC9-BEE9-4654-A5DA-CC46C250088D}) (Version: 5.90.05 - )
TOSHIBA Controls (HKLM\...\{A6690C0E-B96E-4F0F-A8EB-D5B332454AC6}) (Version:  - )
TOSHIBA PC Diagnostic Tool (HKLM\...\PC Diagnostic Tool) (Version:  - )
TOSHIBA Power Saver (HKLM\...\Power Saver) (Version: 7.03.07.I - )
TOSHIBA SD Memory Card Format (HKLM\...\{48CF9A66-5F03-4025-ABD0-B3A3FA095A59}) (Version:  - )
TOSHIBA Software Modem (HKLM\...\TOSHIBA Software Modem) (Version: 2.1.62 (SM2162ALD04) - )
TOSHIBA Speech System Applications (HKLM\...\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}) (Version:  - )
TOSHIBA Speech System SR Engine(U.S.) Version1.0 (HKLM\...\{008D69EB-70FF-46AB-9C75-924620DF191A}) (Version:  - )
TOSHIBA Speech System TTS Engine(U.S.) Version1.0 (HKLM\...\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}) (Version:  - )
TOSHIBA TouchPad ON/Off Utility (HKLM\...\{69BE47C2-36FE-4397-8199-85D8EAE69982}) (Version: 1.00.01ST - )
TOSHIBA Virtual Sound (HKLM\...\{8B12BA86-ADAC-4BA6-B441-FFC591087252}) (Version:  - )
TOSHIBA Zooming Utility (HKLM\...\{64212898-097F-4F3F-AECA-6D34A7EF82DF}) (Version:  - )
TreeSize Professional 5.2.2 (HKLM\...\TreeSize Professional_is1) (Version:  - JAM Software)
Tweaking.com - Windows Repair (All in One) (HKLM\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.10.4 - Tweaking.com)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows Internet Explorer 8 (KB2447568) (HKLM\...\KB2447568-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
USB Driver for Panasonic DVC (HKLM\...\InstallShield_{6304CCF6-3343-4DA5-96B6-84B3A644B93B}) (Version: 1.00.0000 - Panasonic)
USB Driver for Panasonic DVC (Version: 1.00.0000 - Panasonic) Hidden
VCRedistSetup (Version: 1.0.0 - Nero AG) Hidden
VLC media player 1.0.5 (HKLM\...\VLC media player) (Version: 1.0.5 - VideoLAN Team)
WebCam Driver for Panasonic DVC (HKLM\...\InstallShield_{EBE171CC-C465-43FE-AA82-F0B4333764DD}) (Version: 1.00.0000 - Panasonic)
WebCam Driver for Panasonic DVC (Version: 1.00.0000 - Panasonic) Hidden
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
WhereIsIt? 2010 (HKLM\...\whereisit-wii_is1) (Version: 2010 - Robert Galle)
Whisper 32 (HKLM\...\{9F0E4EC2-2398-4BB8-9FBB-B4E7C4E128E6}) (Version: 1.15.0 - Shaun Ivory)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Internet Explorer 7 (Version: 20070813.185237 - Microsoft Corporation) Hidden
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Essentials (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (HKLM\...\{10A44844-4465-456E-8C97-80BDD4F68845}) (Version: 6.500.3146.0 - Microsoft Corporation)
Windows Live Toolbar (Version: 14.0.8064.206 - Microsoft Corporation) Hidden
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Media Player 10 (HKLM\...\Windows Media Player) (Version:  - )
Windows PowerShell™ 1.0 (HKLM\...\KB926139-v2) (Version: 2 - Microsoft Corporation)
Windows Presentation Foundation (Version: 3.0.6920.0 - Microsoft Corporation) Hidden
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
WinHTTrack Website Copier 3.43-9C (HKLM\...\WinHTTrack Website Copier_is1) (Version: 3.43.9 - HTTrack)
WinRAR archiver (HKLM\...\WinRAR archiver) (Version:  - )
Wondershare Photo Collage Studio 4.2.11.20 (HKLM\...\Wondershare Photo Collage Studio_is1) (Version: 4.2.11.20 - Wondershare Software Co.,Ltd.)
Xilisoft YouTube Video Converter (HKLM\...\Xilisoft YouTube Video Converter) (Version: 2.0.20.0917 - Xilisoft)
XML Paper Specification Shared Components Pack 1.0 (Version:  - Microsoft Corporation) Hidden
Youda Sushi Chef (HKLM\...\Youda Sushi Chef1.3.0.0) (Version: 1.3.0.0 - Adnan_Boy 2008)
 
========================= Devices: ================================
 
Name: Intel® PRO/Wireless 3945ABG Network Connection
Description: Intel® PRO/Wireless 3945ABG Network Connection
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel Corporation
Service: w39n51
Device ID: PCI\VEN_8086&DEV_4222&SUBSYS_10408086&REV_02\4&2803E7C1&0&00E2
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: Cisco Systems VPN Adapter
Description: Cisco Systems VPN Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Cisco Systems
Service: CVirtA
Device ID: ROOT\NET\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 43%
Total physical RAM: 2045.98 MB
Available physical RAM: 1160.06 MB
Total Pagefile: 2659.05 MB
Available Pagefile: 1892.19 MB
Total Virtual: 2047.88 MB
Available Virtual: 1978.3 MB
 
========================= Partitions: =====================================
 
1 Drive c: (S3A2422D004) (Fixed) (Total:92.91 GB) (Free:4.51 GB) NTFS
3 Drive e: (32GBBooks) (Removable) (Total:29 GB) (Free:9.74 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\TOSH-PC
 
Administrator            ASPNET                   Guest                    
HelpAssistant            Others                   Shantanu Das             
SUPPORT_388945a0         
 
 
**** End of log ****
 
 
For Quietman.. I have already replied in my earlier reply.
 
Thanks.. friends.


#7 quietman7

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Posted 22 March 2015 - 05:08 AM

Though nothing serious was found and machine anyway is now ok w.r.t speed, I had uninstalled SPYBOT, Malwarebytes and superspyware (or was it superanitsoyrware?  ) [ all suggestions from this forum only.
 
Only winpatrol seems to be running and am not able to uninstall from control panel.

Did you have a problem with Malwarebytes and KIS? If not, there was no need to remove it.

Same for Winpatrol...there is no need to remove it either. However, if you want to uninstall the program...you can use the WinPatrol Removal Tool.
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#8 quietman7

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Posted 22 March 2015 - 05:26 AM

I was using a previous version of KIS and it expired and then I bought KIS2015 only few days back. I think my earlier version was KIS 2013 (with probably 2 yr licence).
 
No I did not have any problems with it.
 
I just upgraded to KIS 2015 and it did the rest automatically when installing.

Have you contacted Kaspersky Support and asked them about the issue?
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#9 Aura

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Posted 22 March 2015 - 10:28 AM

There's a few outdated programs that you should really uninstall, but I doubt they are causing the issue here. What error message are you getting when you try to access the Internet with KIS installed and enabled?

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#10 sdas57

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Posted 22 March 2015 - 10:56 AM

Yes. To reply to both of you.

I did not have problems with any SW before nor any access problem for internet.

 

Still I removed the sw just to be sure.

 

When KIS 2015 is running I am getting the problems I defined and am re-stating here again.

 

Finding -A
 
Browser traffic gets totally stopped for IP address or webpage/ host name both. TOTALLY means totally.  I am using IE 8 (since XP does not support later versions and CHROME latest version. Both not working with KIS. There is no HTTP message coming so to say
 
for eg
 
1. Usually I type 192.168.1.1 in browser and then user id and pwd to get into my router and then the management console of router opens. But even this is not opening with kaspersky running. In both IE-8 and chrome latest version
 
2.  If I do http://74.125.236.105 [SAY gOOGLE IP] in browser it does not work.


FINDING-B
 
 
Ping works PARTIALLY.
 
For eg
 
1. When  I ping to my router 192.168.1.1  and also to DNS servers of my ISP (AIRTEL) I am able to get reply. It means my net is connected and traffic is going to DNS servers also even with KIS running. PING to router worked as long as I tried. I do not know what would have happened HAD I kept PING on for few hours.
 
2. When I ping google.com or any website in CMD window reply does not come AT ALL with KIS running.
 
3. Yet if I ping the IP address of GOOGLE.COM  74.125.236.105  (as shown to me when ping to google was working (as it resolves the name in ping to IP) reply is coming from this IP in CMD window for some time and then stopping. This is with KASPERSKY Running.

Ok, Now some more info,
I have said the reply in ping comes for some time and then stops.
Right?
It appears the block happens not immdtly but in a matter of few seconds.
 
I saw the status bar in browser.

under working condition  the status changes very fast but when WE Type an address say google.com the status shows the following msgs very fast

[May not be in sequence as they go lightning fast]

 

- Resolving Host

-- Waiting for <webpage name eg www.hotmail.com>

-- establishing secure connection (this may be only for hotmail and facebook  not for google)

AND PAGE CONNECT.S

 

However when KIS is running 

 

At first I see two messages flashing

- Waiting for <webpage name> 

- Establishing secure connection

 

Then IT FAILS. So it 

 

However there is another set of message also.

 

- Resolving Host

- Waiting for <webpage>

 

and then Fails

 

and for some other or at the end...

 

sply if the webpage has never been typed earlier (I mean there is no change the DNS address will be in my cache - because for some how the name is getting resolved when it is not connnecting? I think dns cache has the address)

 

It says resolving host and then FAILS.

 

I may be repeating the three stages (resolving host / waiting for <webpage>/ establishing connnection) in wrong sequence but you guys will know - being experts.

 

THE FAILURE message is SIMPLE

 

It says THE WEB PAGE IS NOT AVAILABLE (in Chrome) + a DINO icon

and a RELOAD button in blue appears

If I click the details link

it says no internet check internet

 

and ERROR CODE DNS_PROBE_FINISHED_NO_INTERNET

 

This is what  I said in the first instance if you see my PING Experience above.  Am able to ping my DNS servers provided by my ISP but am not able to connect or read somehow.

 

ALSO as I said.. I am not even able to connect to my own router 192.168.1.1  in browser as I said.

 

And I am using 3 laptops at home through same routers.,. the other two are windows 7  and on KIS 2015 and working.

 

Lastly I called KIS support their local chaps in MUMBAI..  They have not been able to SOLVE.. I know more than them.   :hysterical:

I have raised complaint. Lets see.

 

 

 

Thanks friends.

Hoping to get some solution.

 

I will not be online for tuesday- wednesday btw.



#11 quietman7

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Posted 22 March 2015 - 02:37 PM

Kaspersky is supposed to continue to provide support for Windows XP Users at least until 2018. If there is an issue with the newest version and XP, they need to know. Again I recommend you contact and report this to Kaspersky Support so they can investigate.
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#12 Nikhil_CV

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Posted 22 March 2015 - 03:45 PM

Hello sdas57,

Thanks for your detailed reply.

What I meant by using the removal procedure outlined is that you can rectify any possible file/driver corruptions which may be caused due to upgradation/ installation.

Also by using the removal tool provided by the vendor, its easier to cleanup files left out by software during its normal uninstallation process.

BTW, I have noticed that that you slipped the instruction not to run registry cleaner. Neither MS nor BC support the use of registry tuning.

 

Looking into the logs, may be unrelated but here are my observations:

  1. You have a P2P client installed.
  2. Potential password cracker.
  3. Outdated software as Aura mentioned. Please update them.
  4. For some reason your Wireless network adapter and Cisco VPN adapter is disabled. If you haven't done that, try enabling them in Device manager of Windows.

I second QM7's suggestion to report this issue with Kaspersky forum such that they get notified about this issue and in case of compatibility they could investigate further.

 

 

If you wish to continue with us, please re-run Mini Toolbox with tickmark in 'Select all' and report back its contents.

Lastly, how do you get connected to internet? Is it via any router+modem setup or USB dongle? SIM (3g) /Landline(broadband) ?

Do you use AIRTEL's software for dialing in?


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#13 sdas57

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Posted 28 March 2015 - 11:31 PM

Dear All

 

I will ask Kaspersky too. But problem is being in India sorry to say service providers are very bad here. Same vendors who cannot get away in USA get away with us because our Indian Courts take years to complete any case lodged. I can only talk to them on saturdays as its my holiday. So lets see next saturday again.

 

Anyway. I will do it. And also seek your help here if you can provide paralelly.

 

My connection is

 

AIRTEL ISP  broadband ending in airtel router. Airtel router connected by ethernet cable to belkin wireless router. Belkin wireless router serving my Laptops. 2 by wirreless and this problem one by ethernet cable connection. 

 

In other words my problem laptop is connected by ethernet cable and is not on wireless.

 

I think I can ignore uninstalling the sw suggested by you for uninstalling as they are used by me sometimes and do not give me any trouble.,

CISCO VPN is disabled- yes because I do not need it. Its only when I need to connect to my office when I use it. All these gave me no problems with earlier versions.

 

Problem is DNS resolution as described above, I am not able to guess what.

 

Thanks folks



#14 sdas57

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Posted 28 March 2015 - 11:38 PM

Is there a way to ADVERTISE to the world that KASPERSKY INDIA is not supporting me?  Some World Forum or address perhaps?

 

I have threatened them with going to consumer forum now since they did not reply after initial failure in their attempt to resolve, 

 

My messages to them posted in Mykaspersky.com is pasted below.

 

I thought they must have replied by now but going to the site I feel irritated now by their silence!! 

 

Complaint no 

INC000004293608

 

You 29/03/2015 [10:03]
 
You have not resolved my problem yet!
This is bad. I will complain to consumer forum now since I have paid money to you. Please respond.

 

You 21/03/2015 [17:36]
 
Thanks for your help today.  You did spend a lot of time and that too beyond your working hours which were over at 2 pm on saturday today.

BUT am sorry to say that even with installing version  15.0.1.415  instead of version 361 which was latest SAME problem of internet getting blocked occurred.

I can again hand over my laptop to you on next saturday - if you tell me by friday here or calling me. But I shall request you to kindly INVESTIGATE this issue in these suspect areas. I did my own study and found this out.

Please read the next few lines carefully as they should pinpoint the issue. This needs in depth knowledge of NW Traffic.

Finding -A
Browser traffic gets totally stopped for IP address or webpage/ host name. TOTALLY means totally. 

for eg
1. Usually I type 192.168.1.1 in browser and then user id and pwd to get into my router and then the management console of router opens. But even this is not opening with kaspersky running. In both IE-8 and chrome latest version

2.  If I do http://74.125.236.105 [SAY gOOGLE IP] in browser it does not work.


FINDING-B
--------------------

Ping works PARTIALLY.

For eg

1. When  I ping to my router 192.168.1.1  and also to DNS servers of my ISP (AIRTEL) I am able to get reply. It means my net is connected and traffic is going to DNS servers also even with KIS running. PING to router worked as long as I tried. I do not know what would have happened HAD I kept PING on for few hours.

2. When I ping google.com or any website in CMD window reply does not come AT ALL with KIS running.

3. Yet if I ping the IP address of GOOGLE.COM  74.125.236.105  (as shown to me when ping to google was working (as it resolves the name in ping to IP) reply is coming from this IP in CMD window for some time and then stopping. This is with KASPERSKY Running.

Addl Info
---------------------------

My google IP may be different from yours as you know the IP is taken from my DNS cache and is saved there unless I flush it with IPCONFIG /FLUSHDNS. If  I flush my DNS cache  and then PING GOOGLE.COM  it will RESOLVE host name from My airtel DNS servers and new IP may get added to my cache. This has no relevance to problem in hand of course.


CONCLUSION
--------------------------

I am able to connect to AIRTEL DNS servers..

Without kaspersky running the name resolution happening since PING works for websites but when kaspersky running.. though I am able to reach airtel dns.. servers. Name resolution not happening.

And irrespective of IP address based surfing or website name based surfinc Browser traffic is totally Stopped.

Now all you need to find is WHICH TRAFFIC is KIS blocking in XP SP3 based windows LAPTOPS that do this?


I have to raise this level to MANAGER REVIEW for in depth technical resolution over next week please.

Thanks
Shantanu Das

 

You have already submitted a complaint concerning quality of the answers received from the Technical Support service in this request. The complaint is being examined by the Kaspersky Lab Customer Satisfaction Department.

 

You 21/03/2015 [17:36]
 
Complaint to technical support quality:
THIS IS NOT A COMPLAINT AT ALL but I need to raise the LEVEL to get MORE INDEPTH TECHNICAL analysis I feel.


Thanks for your help today.  You did spend a lot of time and that too beyond your working hours which were over at 2 pm on saturday today.

BUT am sorry to say that even with installing version  15.0.1.415  instead of version 361 which was latest SAME problem of internet getting blocked occurred.

I can again hand over my laptop to you on next saturday - if you tell me by friday here or calling me. But I shall request you to kindly INVESTIGATE this issue in these suspect areas. I did my own study and found this out.

Please read the next few lines carefully as they should pinpoint the issue. This needs in depth knowledge of NW Traffic.

Finding -A
Browser traffic gets totally stopped for IP address or webpage/ host name. TOTALLY means totally. 

for eg
1. Usually I type 192.168.1.1 in browser and then user id and pwd to get into my router and then the management console of router opens. But even this is not opening with kaspersky running. In both IE-8 and chrome latest version

2.  If I do http://74.125.236.105 [SAY gOOGLE IP] in browser it does not work.


FINDING-B
--------------------

Ping works PARTIALLY.

For eg

1. When  I ping to my router 192.168.1.1  and also to DNS servers of my ISP (AIRTEL) I am able to get reply. It means my net is connected and traffic is going to DNS servers also even with KIS running. PING to router worked as long as I tried. I do not know what would have happened HAD I kept PING on for few hours.

2. When I ping google.com or any website in CMD window reply does not come AT ALL with KIS running.

3. Yet if I ping the IP address of GOOGLE.COM  74.125.236.105  (as shown to me when ping to google was working (as it resolves the name in ping to IP) reply is coming from this IP in CMD window for some time and then stopping. This is with KASPERSKY Running.

Addl Info
---------------------------

My google IP may be different from yours as you know the IP is taken from my DNS cache and is saved there unless I flush it with IPCONFIG /FLUSHDNS. If  I flush my DNS cache  and then PING GOOGLE.COM  it will RESOLVE host name from My airtel DNS servers and new IP may get added to my cache. This has no relevance to problem in hand of course.


CONCLUSION
--------------------------

I am able to connect to AIRTEL DNS servers..

Without kaspersky running the name resolution happening since PING works for websites but when kaspersky running.. though I am able to reach airtel dns.. servers. Name resolution not happening.

And irrespective of IP address based surfing or website name based surfinc Browser traffic is totally Stopped.

Now all you need to find is WHICH TRAFFIC is KIS blocking in XP SP3 based windows LAPTOPS that do this?


I have to raise this level to MANAGER REVIEW for in depth technical resolution over next week please.

Thanks
Shantanu Das

 

You 21/03/2015 [13:24]
 
hello pls call I am waiting.. or give me your number to call. What is the point of saying " Please feel free to contact us if you would encounter any technical Issue or if you need our assistance or help. We would gladly accommodate your concerns."  if I cannot call you?

Because if you do not call me today you will not get me again till next saturday if you want to take remote control and resolve the problem.

Pls note I am an IT person myself so you can tell me the steps to resolve if you want to by email.

Urgent.


#15 sdas57

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Posted 28 March 2015 - 11:40 PM

Kaspersky does not even support directly. That is the Problem. There is some VR INFOTECH who does it. This was the first response and they took control of my laptop by remote and could solve nothing. I knew more than the person who did it. After that total silence for last 8 days!!  21/3/2015 till today.

 

Technical Support 21/03/2015 [09:32]
 
Contact Details

Dear Valued Customer,
Good day!
Thank you for contacting Kaspersky Lab Technical Support.

please give us your valid contact number so that our Technical Support Engineer can contact and assist you with the same.

Thank you very much and have a great day ahead.
Please feel free to contact us if you would encounter any technical Issue or if you need our assistance or help. We would gladly accommodate your concerns.
Assuring you the best of our services all time.

Best regards,
Ritesh K | Technical support Engineer | V.R. Infotech





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