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7 replies to this topic

#1 mommamedic

mommamedic

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Posted 19 March 2015 - 04:12 PM

I get this everytime  I try to update windows  or itunes.  Now I get an error message that says I tunes isn't installed.

 

c:\program files(x86)\iolo\common\system shield



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#2 Aura

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    Bleepin' Special Ops


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Posted 19 March 2015 - 04:13 PM

Hi mommamedic :)

It looks like this message is related to a Iolo product, let's see.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 mommamedic

mommamedic
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Posted 19 March 2015 - 08:48 PM

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Owner (administrator) on 19-03-2015 at 20:40:23
Running from "C:\Users\Owner\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: HP Compaq 6000 Pro MT PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/19/2015 04:49:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/19/2015 04:48:10 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   17 73.1.168.192.in-addr.arpa. PTR HP6000-PC.local.
 
Error: (03/19/2015 04:48:10 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.73:5353   19 73.1.168.192.in-addr.arpa. PTR HP6000-PC-2.local.
 
Error: (03/19/2015 02:13:51 PM) (Source: Microsoft-Windows-RestartManager) (User: HP6000-PC)
Description: Application or service 'Apple Mobile Device Service' could not be restarted.
 
Error: (03/19/2015 02:13:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: AppleMobileDeviceService.exe, version: 17.344.6.6, time stamp: 0x54941c5c
Faulting module name: AppleMobileDeviceService_main.dll, version: 17.344.6.6, time stamp: 0x54be013a
Exception code: 0xc0000005
Fault offset: 0x000000000000fbf2
Faulting process id: 0x77c
Faulting application start time: 0xAppleMobileDeviceService.exe0
Faulting application path: AppleMobileDeviceService.exe1
Faulting module path: AppleMobileDeviceService.exe2
Report Id: AppleMobileDeviceService.exe3
 
Error: (03/19/2015 01:52:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/19/2015 03:02:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: setup100.exe, version: 10.50.4033.0, time stamp: 0x53bdcb36
Faulting module name: mscorwks.dll, version: 2.0.50727.5477, time stamp: 0x5265cfa2
Exception code: 0xc0000005
Fault offset: 0x000154b0
Faulting process id: 0x%9
Faulting application start time: 0xsetup100.exe0
Faulting application path: setup100.exe1
Faulting module path: setup100.exe2
Report Id: setup100.exe3
 
Error: (03/19/2015 03:02:08 AM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 2.0.50727.5477 - Fatal Execution Engine Error (6C6EFB66) (80131506)
 
Error: (03/18/2015 09:43:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/18/2015 09:25:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (03/19/2015 04:58:00 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error: 
%%5
 
Error: (03/19/2015 04:57:56 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (03/19/2015 04:49:43 PM) (Source: Service Control Manager) (User: )
Description: The iolo System Service service hung on starting.
 
Error: (03/19/2015 04:47:58 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device Service service failed to start due to the following error: 
%%1053
 
Error: (03/19/2015 04:47:58 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device Service service to connect.
 
Error: (03/19/2015 04:47:55 PM) (Source: Service Control Manager) (User: )
Description: The Active Malware Protection Support Driver service failed to start due to the following error: 
%%2
 
Error: (03/19/2015 04:47:25 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!
 
Error: (03/19/2015 02:29:46 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 
Error: (03/19/2015 02:13:51 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device Service service failed to start due to the following error: 
%%1053
 
Error: (03/19/2015 02:13:51 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device Service service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (03/19/2015 04:49:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/19/2015 04:48:10 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   17 73.1.168.192.in-addr.arpa. PTR HP6000-PC.local.
 
Error: (03/19/2015 04:48:10 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.73:5353   19 73.1.168.192.in-addr.arpa. PTR HP6000-PC-2.local.
 
Error: (03/19/2015 02:13:51 PM) (Source: Microsoft-Windows-RestartManager)(User: HP6000-PC)
Description: 0AppleMobileDeviceService.exeApple Mobile Device Service03026217819160
 
Error: (03/19/2015 02:13:12 PM) (Source: Application Error)(User: )
Description: AppleMobileDeviceService.exe17.344.6.654941c5cAppleMobileDeviceService_main.dll17.344.6.654be013ac0000005000000000000fbf277c01d06275a6b30f2dC:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeC:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService_main.dllfc1613a3-ce6b-11e4-8534-000ffefe7ff4
 
Error: (03/19/2015 01:52:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/19/2015 03:02:09 AM) (Source: Application Error)(User: )
Description: setup100.exe10.50.4033.053bdcb36mscorwks.dll2.0.50727.54775265cfa2c0000005000154b0
 
Error: (03/19/2015 03:02:08 AM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 2.0.50727.5477 - Fatal Execution Engine Error (6C6EFB66) (80131506)
 
Error: (03/18/2015 09:43:41 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/18/2015 09:25:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
Acronis Drive Monitor (HKLM-x32\...\{706AE61D-40A4-4F50-8359-FE8F6F7FA461}) (Version: 1.0.566 - Acronis)
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
aioscnnr (x32 Version: 5.8.10.0 - Your Company Name) Hidden
aioscnnr (x32 Version: 7.6.13.10 - Your Company Name) Hidden
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
ArcSoft Print Creations - Album Page (HKLM-x32\...\{E6B4117F-AC59-4B13-9274-EB136E8897EE}) (Version:  - ArcSoft)
ArcSoft Print Creations - Funhouse (HKLM-x32\...\{9591C049-5CAE-4E89-A8D9-191F1899628B}) (Version:  - ArcSoft)
ArcSoft Print Creations - Greeting Card (HKLM-x32\...\{F04F9557-81A9-4293-BC49-2C216FA325A7}) (Version:  - ArcSoft)
ArcSoft Print Creations - Photo Book (HKLM-x32\...\{56589DFE-0C29-4DFE-8E42-887B771ECD23}) (Version:  - ArcSoft)
ArcSoft Print Creations - Photo Calendar (HKLM-x32\...\{CA9ED5E4-1548-485B-A293-417840060158}) (Version:  - ArcSoft)
ArcSoft Print Creations - Scrapbook (HKLM-x32\...\{B0D83FCD-9D42-43ED-8315-250326AADA02}) (Version:  - ArcSoft)
ArcSoft Print Creations - Slimline Card (HKLM-x32\...\{007B37D9-0C45-4202-834B-DD5FAAE99D63}) (Version:  - ArcSoft)
ArcSoft Print Creations (HKLM-x32\...\{CAE8A0F1-B498-4C23-95FA-55047E730C8F}) (Version: 2.8.255.384 - ArcSoft)
AVSDK5 (Version: 5.3.20 - Commtouch, Inc.) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCScore (x32 Version: 8.02.0000.0001 - EASTMAN KODAK Company) Hidden
CDBurnerXP (HKLM\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.3.4643 - CDBurnerXP)
center (x32 Version: 7.7.2.0 - Eastman Kodak Company) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.1.3) (Version: 5.0.1.3 - Coupons.com Incorporated)
CouponPrinterPlugin (HKLM-x32\...\{8AC6566B-131F-4987-82DF-932CED9FCA23}) (Version: 2.0.2.0 - Hopster)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Photo AIO Printer 926 (HKLM\...\Dell Photo AIO Printer 926) (Version:  - Dell, Inc.)
ESSBrwr (x32 Version: 8.02.0000.0001 - EASTMAN KODAK Company) Hidden
ESSCDBK (x32 Version: 8.03.0000.0001 - EASTMAN KODAK Company) Hidden
ESScore (x32 Version: 8.03.0000.0001 - EASTMAN KODAK Company) Hidden
essentials (x32 Version: 7.7.2.0 - Eastman Kodak Company) Hidden
ESSgui (x32 Version: 8.03.0000.0001 - EASTMAN KODAK Company) Hidden
ESSini (x32 Version: 8.02.0000.0001 - EASTMAN KODAK Company) Hidden
ESSPCD (x32 Version: 8.02.0000.0001 - EASTMAN KODAK Company) Hidden
ESSTOOLS (x32 Version: 5.00.0000.0004 - EASTMAN KODAK Company) Hidden
essvatgt (x32 Version: 8.00.0000.0001 - EASTMAN KODAK Company) Hidden
Google Chrome (HKLM-x32\...\{A7A76FD6-91B5-3C7F-B37D-DFDA03F5FBAE}) (Version: 65.205.49283 - Google, Inc.)
Google Drive (HKLM-x32\...\{6C36881B-0E51-4231-9D02-BF2149664D34}) (Version: 1.20.8672.3137 - Google, Inc.)
Google Drive (HKLM-x32\...\{D9F75285-4864-461D-83DA-8D056BAC44D1}) (Version: 1.16.6866.4367 - Google, Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
iolo technologies' System Mechanic Professional (HKLM-x32\...\{BBD3F66B-1180-4785-B679-3F91572CD3B4}_is1) (Version: 14.5.0 - iolo technologies, LLC)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Junk Mail filter update (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
kgcbaby (x32 Version: 5.03.0000.0002 - EASTMAN KODAK Company) Hidden
kgchday (x32 Version: 5.03.0000.0002 - EASTMAN KODAK Company) Hidden
kgchlwn (x32 Version: 5.03.0000.0002 - EASTMAN KODAK Company) Hidden
kgcinvt (x32 Version: 5.03.0000.0003 - EASTMAN KODAK Company) Hidden
kgckids (x32 Version: 5.03.0000.0002 - EASTMAN KODAK Company) Hidden
kgcmove (x32 Version: 5.03.0000.0003 - EASTMAN KODAK Company) Hidden
kgcvday (x32 Version: 5.03.0000.0002 - EASTMAN KODAK Company) Hidden
K-Lite Codec Pack 10.4.5 Full (HKLM-x32\...\KLiteCodecPack_is1) (Version: 10.4.5 - )
Kodak AIO Printer (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
KODAK AiO Software (HKLM-x32\...\{E0F274B7-592B-4669-8FB8-8D9825A09858}) (Version: 7.7.6.0 - Eastman Kodak Company)
Kodak EasyShare software (HKLM-x32\...\{D32470A1-B10C-4059-BA53-CF0486F68EBC}) (Version:  - Eastman Kodak Company)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (x32 Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4035.0328 - Microsoft Corporation)
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 (HKLM-x32\...\Microsoft SQL Server 2008 R2) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 R2 (x32 Version:  - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 R2 Native Client (HKLM\...\{79A2C6E8-C727-4D12-B4B3-19790C181DEA}) (Version: 10.52.4000.0 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 RsFx Driver (x32 Version: 10.52.4000.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2008 R2 Setup (English) (HKLM-x32\...\{7419AE1A-D1A5-4B24-BD78-C7ABCC26016F}) (Version: 10.52.4000.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Setup Support Files  (HKLM-x32\...\{D441BD04-E548-4F8E-97A4-1B66135BAAA8}) (Version: 10.1.2731.0 - Microsoft Corporation)
Microsoft SQL Server Browser (HKLM-x32\...\{BF9BF038-FE03-429D-9B26-2FA0FD756052}) (Version: 10.52.4000.0 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}) (Version: 10.52.4000.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
netbrdg (x32 Version: 7.01.0000.0001 - EASTMAN KODAK Company) Hidden
ocr (x32 Version: 6.2.3.50 - Eastman Kodak Company) Hidden
OfotoXMI (x32 Version: 8.03.0000.0001 - EASTMAN KODAK Company) Hidden
P@H-Protocol (HKLM-x32\...\{CF594DB8-CFB0-45B4-86DA-8BB4AC0941F8}) (Version: 3.0.7.0 - Valassis)
PCDADDIN (x32 Version: 6.02.0001.0003 - EASTMAN KODAK Company) Hidden
PCDHELP (x32 Version: 6.02.0001.0001 - EASTMAN KODAK Company) Hidden
Photo Gallery (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PreReq (x32 Version: 6.2.4.0 - Eastman Kodak Company) Hidden
PrintMaster 5.0 Platinum (HKLM-x32\...\0832-3492-6567-1002) (Version: 5.0.0.15 - Encore Software Inc.)
PrintProjects (HKLM-x32\...\PrintProjects) (Version: 1.0.0.9282 - RocketLife Inc.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
RevTraxPrintMyCoupon (HKLM-x32\...\{19E8EBBF-55F3-41FB-AC8E-373BA0436939}) (Version: 1.0.0.0 - RevTrax)
SAP Crystal Reports runtime engine for .NET Framework (32-bit) (HKLM-x32\...\{FBAB5DC0-657B-424F-BE58-07DEFF68917C}) (Version: 13.0.5.891 - SAP)
Service Pack 2 for SQL Server 2008 R2 (KB2630458) (HKLM-x32\...\KB2630458) (Version: 10.52.4000.0 - Microsoft Corporation)
SFR (x32 Version: 8.01.0000.0001 - Eastman Kodak Company) Hidden
SHASTA (x32 Version: 7.01.0000.0001 - EASTMAN KODAK Company) Hidden
skin0001 (x32 Version: 8.02.0000.0001 - EASTMAN KODAK Company) Hidden
SKINXSDK (x32 Version: 8.02.0000.0001 - EASTMAN KODAK Company) Hidden
SQL Server 2008 R2 SP2 Common Files (x32 Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Database Engine Services (x32 Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Database Engine Shared (x32 Version: 10.52.4000.0 - Microsoft Corporation) Hidden
Sql Server Customer Experience Improvement Program (x32 Version: 10.50.1600.1 - Microsoft Corporation) Hidden
staticcr (x32 Version: 8.02.0000.0001 - EASTMAN KODAK Company) Hidden
Switch Sound File Converter (HKLM-x32\...\Switch) (Version: 4.65 - NCH Software)
Switched-On Schoolhouse 2014 - Home Edition (HKLM-x32\...\{2D3A168B-6E40-4F65-900A-245B96BF95BF}) (Version: 9.1.10.0 - Alpha Omega Publications)
Switched-On Schoolhouse 2014 - Home Edition Database (HKLM-x32\...\{72DECD8D-D909-49CA-8E54-B3747BFB464A}) (Version: 9.1.10.0 - Alpha Omega Publications)
Switched-On Schoolhouse 2014 - Home Edition Tutorials (HKLM-x32\...\{4AB17B2D-14DE-4969-9AA4-85C12F444D14}) (Version: 9.1.10.0 - Alpha Omega Publications)
System Mechanic 14 Professional (x32 Version: 14.5.0 - ) Hidden
TroopMaster (HKLM-x32\...\{FB9C1550-C380-11E0-6784-0B93E74E18BE}) (Version: 4.07c - Troopmaster Software)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
VPRINTOL (x32 Version: 8.02.0000.0001 - EASTMAN KODAK Company) Hidden
WavePad Sound Editor (HKLM-x32\...\WavePad) (Version: 6.02 - NCH Software)
Windows Live Communications Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Family Safety (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
WIRELESS (x32 Version: 8.02.0000.0001 - EASTMAN KODAK Company) Hidden


#4 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,596 posts
  • OFFLINE
  •  
  • Gender:Male
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Posted 19 March 2015 - 09:14 PM

warning.gifPC Booster/Tune-Up Program Warning!
"PC Booster/Tune Up" programs are part of the worst programs you can install on a system. When it comes to messing up your system (Windows), these are as worst as malware. They are completely worthless and useless to use. The worst is that they'll often take action on your system without you knowing, nor authorizing it, which could lead to your system being altered in a way you don't want it to be or even worst, a "broke" system. Every feature they provide, you can either do it natively under Windows, do it via another standalone executable (which is way easier and safer to use) or they aren't providing something you need. Here's a few examples:
  • Cleaning temporary files: TFC (standalone executable), CCleaner (installed), Cleanmgr.exe (in-built);
  • Managing start-up entries: Autoruns (standalone executable), CCleaner (installed), Task Manager and Registry (in-built);
  • Driver Updater: Not needed, all you need is to go on your manufacturer website so you'll be sure to get the right, official, working drivers for your computer or hardware;
  • Registry Cleaner/Defragger: Completely useless and also dangerous;
  • Disk Defragging: Disk Defrag (in-built), O&O Disk Defrag (installed), Defraggler (installed);
  • Powerful uninstaller: Not needed, only needed when you have to make sure a program is completely uninstalled. Revo Uninstaller have a portable version you can use;
  • "Enhanced" Task Manager: Procexp (standalone executable), Process Hacker (portable or installed);
  • "Active security": Any Antivirus and Antimalware can beat that, easily. These programs aren't made to replace Antivirus or Antimalware products and shouldn't be seen as such;
  • Repair Hard Drive issues: Simple chkdsk /r command under Windows (in-built);
Having such program installing on your system will just bloat it down and you have more chances to have issues by using them than without. These products are advertised as a program that can solve all your issues, remove every malware, speed up your computer performance over 100%, etc. The truth is that there's not a single program that can do that. First of all, these programs aren't made to remove virus and malware, leave this in the hands of Antivirus and Antimalware, period. Secondly, there's so many kind of issues under Windows that there's not a single program that can address them all. If you think that BSOD (Blue Screen of Death) issues can be solved by opening a program and clicking on a "Fix" button, then I'm sorry to tell you but, you're wrong. Also, you cannot boost the performance of a hardware over it's hardware capabilities. Of course you can overclock some components, like your CPU, RAM and GPU, but these aren't done via these programs, but via your BIOS interface. I could recommend you a program for every feature these programs advertise, and also tell you exactly in detail why most of them are completely useless, such as Registry cleaner (dangerous to use), and driver updater (dangerous to use, and also completely useless, it'll not improve your system performance). In the end, buying such programs is the exact same as being scammed (because this is what it is, a pure scam) and using one of these programs will result you in having a system less performant than prior to using it.

Uninstall the following programs:
  • Adobe Flash Player 16 ActiveX - Outdated;
  • Adobe Flash Player 16 NPAPI - Outdated;
  • Coupon Printer for Windows - Not needed;
  • CoupinPrinterPlugin - Not needed;
  • iolo technologies' System Mechanic Professional - See the warning above;
  • Java 8 Update 31 - Outdated;
  • RevTraxPrintMyCoupon - Malicious;
Let me know once it's done or if you have any difficulties with uninstalling a program.

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#5 mommamedic

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Posted 20 March 2015 - 06:37 AM

I uninstalled all the items.  I still have a message to uninstall itunes then reinstall.  But when I try to uninstall I get a message that it can't be found.  Urrg.  So you are saying I don't need any of the things you have listed in bold?



#6 Aura

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Posted 20 March 2015 - 06:47 AM

They aren't needed, but if you do, they can be obtained via more reputable and less harmful programs, hence why I listed a few for each items on the list.

And yes I can see that iTunes needs a reinstallation from what I saw in the Event Viewer. Alright uninstall these please:
  • Apple Mobile Device Support;
  • Bonjour;
  • QuickTime 7;
For iTunes, try to uninstall it via Revo Uninstaller Portable. Set the scan type to Advanced and for the Registry and files/folders remnants, you'll click on Select all followed by Delete.

http://www.revouninstaller.com/download-free-portable.php

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#7 mommamedic

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Posted 20 March 2015 - 07:29 PM

itunes still did not remove.   I got apple mobile device, bonjour andquick time removed.



#8 Aura

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Posted 20 March 2015 - 09:04 PM

You can try removing all the components manually, like explained in the Apple article below:

https://support.apple.com/en-us/HT204275

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