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Wave Broadband is throttling it's internet speeds at 8pm to 11pm- What can I do?


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#1 DaSalmon

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Posted 19 March 2015 - 04:08 PM

Hello guys! For over a year now I've experience lag of between 120ms to 150ms between the hours of 8pm to 11pm(like clockwork, and on the dot at those exact times!) My ping jumps from 15ms to 120ms at 8pm, eventually spikes up to 150ms, and then it fades between 10:30pm to 11pm back down to 15ms. I've called them virtually every day, but nothing ever gets fixed. I found out it's not just me, but it's the whole area here that's having the same problem. My neighbors, etc! I even had my work hours changed so I would be working at 8pm to 11pm ad not at home having to use the internet. Now I can no longer can do that, and it's a problem again since I need to be online at those times. After speaking with one of their head guys about it, he told me it's a bandwidth issue, and they've known about it this whole time. He promises they want to fix it, but they don't know when that will be. I'd go with another ISP, but they have a monopoly on the area. I don't trust they will ever fix it since my first report of it was back in 2013!

 

What can I do?!



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#2 Chris Cosgrove

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Posted 26 March 2015 - 07:36 PM

 

but they have a monopoly on the area

 

Basically, in any technical sense, not a lot. Your solutions to this are going to be political - start a campaign, persuade your local Council to invite a competitor in, lean on your political representatives (that's why they put themselves up for election ! ), invite Google to consider your area for cabling up !

 

There are of course technical alternatives - mobile phone data, satellite links and so on - but they all tend to be more expensive than standard broadband. Are you sure there are no alternative suppliers in your area ?

 

Chris Cosgrove



#3 Animal

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Posted 28 March 2015 - 01:17 PM

Put your zipcode in the box and it will give you your options plus actual customer reviews. Including business class service available to you.

http://www.dslreports.com/reviews

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