Last week, my computer underwent some updates. I did those updates in the late night. The next morning, I started my computer, and it would not connect to the internet. I did a system restore the following night, and I chose a point before said updates took place. My PC was running smooth for a while.
Yesterday, it mentioned that it needs to update again. I postponed the updates. This afternoon, it gave me a countdown to when it will automatically undergo the updates. The computer did the updates, and the same problems returned.
I tried another system restore, but this time when it restored, it immediately began updates. Apparently, the updates were not successful, because the computer is now saying 'We couldn't complete the updates. Undoing changes. Don't turn off your computer.' This screen stayed for around 40 minutes, and then it said it was restarting. But, after the restart, it went back to the same 'undoing updates' screen.
I am considering turning the computer off and trying to reboot in Safe Mode.
PS: The PC is a HP touchscreen laptop with Windows 8.1.
This is my sister's computer, and she is a college student in her last semester.
Any help is much appreciated.
Thanks for your time