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**DIFFERENT** Aw, Snap! Chrome Error


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#1 BunBuJin

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Posted 18 March 2015 - 09:50 PM

My nerves are strung out to the point I feel like I'm actually going to have a break-down. . .  I have been working on this problem for a week straight, and I feel like I'm the only person in all the internet having it.

 

I'm getting the "Aw, Snap!" error message when I try to view YouTube, or any YouTube-like videos.  Other video players (presumably non-Flash) seem to work.  Simply navigating to YouTube, however, causes the "Aw, Snap!" screen, even before I attempt to play any videos (it also happens if I try to access a YouTube video from a non-YouTube website).

WHAT I'VE DONE ALREADY:

 

I have followed every suggestion step in the Chrome browser itself to the letter, as well as non-Chrome-suggested fixes.  Where applicable, I've tried multiple variations on these steps. 

1. I have ensured my firewall and antivirus programs are not causing the problem-- I've done this by turning them off, or even uninstalling them, then re-installing them after confirming they were not the problem.

2. I have checked the extensions-- I did not have any on to begin with.

 

3. I have checked for Malware; I've performed multiple of the most-thorough scans with the following programs: Malwarebytes (old version and updated version), AVG, Super Anti-Spyware, Ad-Aware, and PC Mechanic; only Malwarebytes found anything, and it seemed to be unrelated.  I was able to successfully remove the "Potentially Unwanted Programs" and "Potentially Unwanted Modifications", which did not return, as confirmed by additional scans.  It didn't change anything.

 

4. I created a new User Profile, following the suggested steps successfully, which also changed absolutely nothing about the problem.

 

5. I have deleted and reinstalled Google Chrome; it does nothing.

 

6. I have updated my Flash plug-ins-- doing this actually caused Chrome to crash entirely, not just on YouTube.

 

7. I have ensured Google Chrome was fully up-to-date.  No change.

 

8. The one action I've taken which seems to provide a temporary solution, is when I use a System Restore from a previous date.  I've done this several times now, as the solution seems to only work for a random amount of time.  I had a restore point at 03/10/15, which for the first six times or so, worked fine.  After that, however, it stopped working.  Now I'm restoring to a point from 03/03/15, which worked for a longer period of time (most of today), but now the problem is occurring again.

 

ADDITIONAL INFO:

 

When this problem first happened, it also killed my FireFox browser, which was up to date, save for the *most* recent update, as of 03/10/15.  When I say "killed", I mean that Firefox would suddenly not start anymore, citing "Failed to load XPCOM".  Multiple attempts at removing/reinstalling, and updating Firefox didn't help at all.  I eventually got Firefox to work again, by finding a really old version of the file, and installing that-- which is what I'm using right now.  Attempting to update it from here causes it to crash again, which may or may not be related to the Chrome issue.  It seems like it is.

 

I've scoured the internet for solutions to this problem-- nobody seems to be having exactly the same problem I am, but many are similar, and none of the resolutions I've been able to find work for me.

 

WHAT I WAS DOING/CHANGED PROGRAMS BETWEEN WORKING AND NOT WORKING:

 

There were no changed programs.  The first time this happened, I was watching YouTube before work.  I left and came home, YouTube no longer worked, and neither did FireFox.  Eventually Chrome stopped working altogether, until I did the system restore, and that hasn't happened again.  Chrome now works, except for YouTube (and possibly all Flash videos).

 

What was I doing between when it worked and when it didn't?  I left YouTube; that's all.  I navigated away from YouTube after watching some videos, did some online banking, checked my e-mail, went back to YouTube, it suddenly didn't work.  After one of the system restores, I still had YouTube videos open in tabs I wasn't looking directly at-- videos which I had watched part of, and intended to go back and finish, but wasn't able as Chrome suddenly decided that trying to watch them was now a problem.

 

The only thing I've noticed (very) recently, is that it MAY be that I am plugging my iPhone into my computer to charge it, between times when YouTube is working, and when it isn't, after each system restore.  Said another way: I restore my system, YouTube works for a little while; I plug my phone in to charge, it stops.  I'm not sure that's actually a correlation, more tests are needed, but it's the only other thing I can think of.  Is it possible I could have a phone virus that's crawling into my computer and causing this issue?

 

MY SYSTEM INFORMATION:

 

OS: Windows 7 Ultimate

BROWSER(s): Google Chrome, Mozilla Firefox

Processor: Pentium Dual-Core T4200, 2.00 GHz

RAM: 4.0 GB

System Type: 64-Bit OS

======================================

 

I've been using Chrome for a long time now.  I haven't ever seen anything like this, and apparently neither has anyone else.  Can anyone PLEASE help?  I might literally have a heart-attack from the stress this is causing me.

 

EDIT:

So now Malwarebytes won't load at all, having been "never" installed (since my last system restore).  It gives me "Run Time Error 383. 'Text' property is Read-only."  That's a totally new thing, it wasn't doing that after previous system restores.

 

I also discovered that the nearly-identical (presumably Flash) videos on porn sites work just fine on Chrome, even though the YouTube videos still won't.

Another interesting point about YouTube not working, is that it DOES display for a few seconds before telling me it can't run.  If I quickly click on a video before the Aw Snap error displays, it will take me to the page for that video, begin to load the video, then suddenly give me the Aw Snap error before actually allowing the video to play.


Edited by BunBuJin, 18 March 2015 - 10:07 PM.


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#2 BunBuJin

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Posted 19 March 2015 - 09:54 AM

Since posting, I've gotten a really old version of Firefox to work, which allows me to use YouTube just fine; I also seem to be able to access it with I.E. Explorer, which means the problem is just with Chrome, the primary browser I prefer to use.

 

I also got an alternative-source version of Malwarebytes to re-download and install, which I used to sweep my computer again, and found a different (VLC_Setup) malware file, which it claims to have successfully cleaned, but there is still no change to my Chrome capability.



#3 hamluis

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Posted 19 March 2015 - 12:11 PM

Moved to Am I Infected forum.

 

Louis



#4 BunBuJin

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Posted 03 April 2015 - 11:52 AM

Okay . . .  Am I asking for help in the wrong way here?  I could still really use a fix for this, haven't been able to get Chrome working even yet.

 

Thanks



#5 bloopie

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Posted 03 April 2015 - 11:13 PM

Hello BunBuJin, and welcome to the BC forums! :) (No, you're not asking for help in the wrong way...you're doing fine. :wink: )

My name is bloopie and I'll be helping you with your problems as best I can! :thumbup2:

A few things to keep in mind while we are working together:

  • If you have since resolved the original problem you were having, I would appreciate it if you let me know.
  • If you are unsure about any of the steps, just post what you can and I will guide you!
  • Please tell me if you have your original Windows CD/DVD available.
  • Please copy and paste all logs here unless otherwise instructed!
  • Upon completing the steps below I will review your topic an do my best to resolve your issues.
  • Please do not run any other tools without my instruction to do so!
  • Finally (and just to let you know), I have re-moved this topic to the Malware Logs subforum so that we can continue to work together without any interference, and that we can get all the logs posted properly! :wink:

==========

Please allow me to apologize for the delay in response to your topic! The forum can get busy at times, but now that I've responded, the good news is that I will stay with you until the end! :)

...But by what you describe, the reason you haven't found much of this issue posted on the internet (nor have you had much response in this topic), is because it is a new issue, and possibly new malware!

I cannot confirm exactly what the new issue is just yet. ...But I am just as interested to find out the causes and fixes...as you are, to get your computer back up and running normally!!

So please be patient with me while I analyze your logs and provide the next best steps to take for your particular situation.

====================

I will need to see a couple of logs to see what's happening on your machine before we do anything at all, so...instructions on that are below:

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.

Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also paste that, along with the FRST.txt into your next reply.

==========

Once these are posted, then we'll get to work! :)

bloopie


Edited by bloopie, 04 April 2015 - 09:52 AM.
typo


#6 bloopie

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Posted 09 April 2015 - 06:01 PM

Hello again,

It has been several days since my last response...do you still need help with this issue?

If so, please follow the instructions in my previous post. If not, I will be forced to close this topic in the next 48 hours without a response!

bloopie



#7 bloopie

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Posted 13 April 2015 - 05:32 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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