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internet connection issue


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#1 wachu13

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Posted 18 March 2015 - 02:46 PM

Hello

Sorry for not being able to post results from the MiniToolBox, but I don't have access right now to a friend's computer.

His computer is Dell Studio 540 desktop with Windows Vista

Internet connection wired

Cable modem from Time Warner

 

So he complained about the internet connection problem. At his house I did try ping which did give me errors or packets lost. So I took his computer to my house, connected to my network and tried ping again. No errors, no lost packets. Just in case, I did test the hardware, scan for viruses or malware etc. Nothing, everything ok. Did ping again - no errors. So it looks like his modem or network cable is the problem. I went to his house with my laptop (win7) and a good network cable. I connected my laptop to his old network cable and ran ping again (more then 10 times) trying google.comyahoo.com, 8.8.8.8 - no errors. So it looks like it's not the network cable or modem. I connected his computer, ran ping and got errors and lost packets again. Switched to my laptop, no errors. I did start his computer in safe mode with networking, ran ping - no errors !?!?!

So, it looks like there is a problem with his desktop but only in his house :) Why at my house was everything ok ?!?!?!?

Any suggestions?



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#2 mjd420nova

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Posted 18 March 2015 - 03:41 PM

With no errors in safe mode that should indicate a bad driver for the NIC card or onboard NIC.



#3 wachu13

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Posted 19 March 2015 - 08:04 PM

So if there is problem with NIC then why his computer did work OK at my house?
How to make NIC use drivers from sade mode?




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