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computer would not wake-up. Two fresh started needed. Message.


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6 replies to this topic

#1 cafejose

cafejose

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Posted 17 March 2015 - 10:10 PM

Windows 7, Hewlett-Packard tower/desktop computer was kept on for several day, with only intermittent restarts through the Start menu.  Today, computer went to sleep, and would not wake-up.   Two fresh startups were needed in order to computer to start, remain started, and start into Windows.

 

This was a message which came up upon the successful fresh startup:

 

--------------------------------------------------------------------------------------------------------------------------------

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    9088
  BCP1:    FFFFF880082FD880
  BCP2:    FFFFF880082FD884
  BCP3:    FFFFF880082FD890
  BCP4:    FFFFF880082FD894
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\031715-50934-01.dmp
  C:\Users\sidney\AppData\Local\Temp\WER-94692-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

---------------------------------------------------------------------------------------------------------------------

 

 

Can anyone tell me what happened or what that message means?
 



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#2 hamluis

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Posted 18 March 2015 - 09:43 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 cafejose

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Posted 22 March 2015 - 08:12 PM

Late getting back to this, but MiniToolBox results; note, I substituted the PC-User's name with {removedUsersName}, because the computer's owner might not want his name published, although probably not critical.:

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by sidney (administrator) on 22-03-2015 at 18:07:10
Running from "C:\Users\removedUsersName\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: NY591AA-ABA p6267c Manufacturer: HP-Pavilion
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/22/2015 00:12:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: CALMAIN.exe, version: 8.2.0.1, time stamp: 0x442b232e
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeaf722
Exception code: 0xc0000005
Fault offset: 0x00009966
Faulting process id: 0x714
Faulting application start time: 0xCALMAIN.exe0
Faulting application path: CALMAIN.exe1
Faulting module path: CALMAIN.exe2
Report Id: CALMAIN.exe3
 
Error: (03/22/2015 10:22:49 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The last backup was not successful because the backup location has a corrupted file system. (0x81000008).
 
Error: (03/21/2015 03:43:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: CALMAIN.exe, version: 8.2.0.1, time stamp: 0x442b232e
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeaf722
Exception code: 0xc0000005
Fault offset: 0x00009966
Faulting process id: 0x7cc
Faulting application start time: 0xCALMAIN.exe0
Faulting application path: CALMAIN.exe1
Faulting module path: CALMAIN.exe2
Report Id: CALMAIN.exe3
 
Error: (03/20/2015 11:57:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: CALMAIN.exe, version: 8.2.0.1, time stamp: 0x442b232e
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeaf722
Exception code: 0xc0000005
Fault offset: 0x00009966
Faulting process id: 0x74c
Faulting application start time: 0xCALMAIN.exe0
Faulting application path: CALMAIN.exe1
Faulting module path: CALMAIN.exe2
Report Id: CALMAIN.exe3
 
Error: (03/18/2015 04:14:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: CALMAIN.exe, version: 8.2.0.1, time stamp: 0x442b232e
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeaf722
Exception code: 0xc0000005
Fault offset: 0x00009966
Faulting process id: 0x464
Faulting application start time: 0xCALMAIN.exe0
Faulting application path: CALMAIN.exe1
Faulting module path: CALMAIN.exe2
Report Id: CALMAIN.exe3
 
Error: (03/15/2015 06:39:17 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The last backup was not successful because the backup location has a corrupted file system. (0x81000008).
 
Error: (03/14/2015 11:02:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: CALMAIN.exe, version: 8.2.0.1, time stamp: 0x442b232e
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeaf722
Exception code: 0xc0000005
Fault offset: 0x00009966
Faulting process id: 0x484
Faulting application start time: 0xCALMAIN.exe0
Faulting application path: CALMAIN.exe1
Faulting module path: CALMAIN.exe2
Report Id: CALMAIN.exe3
 
Error: (03/13/2015 11:43:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: CALMAIN.exe, version: 8.2.0.1, time stamp: 0x442b232e
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeaf722
Exception code: 0xc0000005
Fault offset: 0x00009966
Faulting process id: 0x7fc
Faulting application start time: 0xCALMAIN.exe0
Faulting application path: CALMAIN.exe1
Faulting module path: CALMAIN.exe2
Report Id: CALMAIN.exe3
 
Error: (03/08/2015 07:07:10 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The last backup was not successful because the backup location has a corrupted file system. (0x81000008).
 
Error: (03/01/2015 08:53:50 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The last backup was not successful because the backup location has a corrupted file system. (0x81000008).
 
 
System errors:
=============
Error: (03/22/2015 00:12:06 PM) (Source: Service Control Manager) (User: )
Description: The Canon Camera Access Library 8 service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (03/22/2015 10:12:58 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
AFS
 
Error: (03/22/2015 10:12:47 AM) (Source: Service Control Manager) (User: )
Description: The BeFrugal.com Service service failed to start due to the following error: 
%%2
 
Error: (03/21/2015 03:43:40 PM) (Source: Service Control Manager) (User: )
Description: The Canon Camera Access Library 8 service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (03/21/2015 01:46:50 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
AFS
 
Error: (03/21/2015 01:46:42 PM) (Source: Service Control Manager) (User: )
Description: The BeFrugal.com Service service failed to start due to the following error: 
%%2
 
Error: (03/20/2015 11:57:00 PM) (Source: Service Control Manager) (User: )
Description: The Canon Camera Access Library 8 service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (03/20/2015 07:49:26 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
AFS
 
Error: (03/20/2015 07:49:08 PM) (Source: Service Control Manager) (User: )
Description: The BeFrugal.com Service service failed to start due to the following error: 
%%2
 
Error: (03/19/2015 04:34:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
AFS
 
 
Microsoft Office Sessions:
=========================
Error: (03/22/2015 00:12:06 PM) (Source: Application Error)(User: )
Description: CALMAIN.exe8.2.0.1442b232emsvcrt.dll7.0.7601.177444eeaf722c00000050000996671401d064c37083f543C:\Program Files (x86)\Canon\CAL\CALMAIN.exeC:\Windows\syswow64\msvcrt.dll53dcd50b-d0c7-11e4-b6a0-00038a000015
 
Error: (03/22/2015 10:22:49 AM) (Source: Windows Backup)(User: )
Description: J:\The last backup was not successful because the backup location has a corrupted file system. (0x81000008)
 
Error: (03/21/2015 03:43:40 PM) (Source: Application Error)(User: )
Description: CALMAIN.exe8.2.0.1442b232emsvcrt.dll7.0.7601.177444eeaf722c0000005000099667cc01d0641826971561C:\Program Files (x86)\Canon\CAL\CALMAIN.exeC:\Windows\syswow64\msvcrt.dllb7a17e77-d01b-11e4-93dd-00038a000015
 
Error: (03/20/2015 11:57:00 PM) (Source: Application Error)(User: )
Description: CALMAIN.exe8.2.0.1442b232emsvcrt.dll7.0.7601.177444eeaf722c00000050000996674c01d063819fa335d3C:\Program Files (x86)\Canon\CAL\CALMAIN.exeC:\Windows\syswow64\msvcrt.dll781b4552-cf97-11e4-b1a0-00038a000015
 
Error: (03/18/2015 04:14:49 PM) (Source: Application Error)(User: )
Description: CALMAIN.exe8.2.0.1442b232emsvcrt.dll7.0.7601.177444eeaf722c00000050000996646401d061c557735834C:\Program Files (x86)\Canon\CAL\CALMAIN.exeC:\Windows\syswow64\msvcrt.dll925227f4-cdc4-11e4-9aae-00038a000015
 
Error: (03/15/2015 06:39:17 AM) (Source: Windows Backup)(User: )
Description: J:\The last backup was not successful because the backup location has a corrupted file system. (0x81000008)
 
Error: (03/14/2015 11:02:09 PM) (Source: Application Error)(User: )
Description: CALMAIN.exe8.2.0.1442b232emsvcrt.dll7.0.7601.177444eeaf722c00000050000996648401d05ed472b3336dC:\Program Files (x86)\Canon\CAL\CALMAIN.exeC:\Windows\syswow64\msvcrt.dlld07c636e-cad8-11e4-a6c3-00038a000015
 
Error: (03/13/2015 11:43:46 PM) (Source: Application Error)(User: )
Description: CALMAIN.exe8.2.0.1442b232emsvcrt.dll7.0.7601.177444eeaf722c0000005000099667fc01d05decb737cceeC:\Program Files (x86)\Canon\CAL\CALMAIN.exeC:\Windows\syswow64\msvcrt.dll763e9254-ca15-11e4-9a27-00038a000015
 
Error: (03/08/2015 07:07:10 AM) (Source: Windows Backup)(User: )
Description: J:\The last backup was not successful because the backup location has a corrupted file system. (0x81000008)
 
Error: (03/01/2015 08:53:50 AM) (Source: Windows Backup)(User: )
Description: J:\The last backup was not successful because the backup location has a corrupted file system. (0x81000008)
 
 
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Activate Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.1.20.0 - Symantec)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.5.0.1060 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.5.0.1060 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
AMD APP SDK Runtime (Version: 10.0.831.4 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{2748FDE2-7BA8-1D20-11A2-FF01CEB009A5}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.61109.2218 - Advanced Micro Devices, Inc.) Hidden
AOL Toolbar (HKCU\...\AOL Toolbar) (Version:  - )
AOL Toolbar (HKLM-x32\...\AOL Toolbar) (Version:  - AOL Inc.)
AOL Uninstaller (Choose which Products to Remove) (HKLM-x32\...\AOL Uninstaller) (Version:  - AOL Inc.)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Brink of Consciousness: Dorian Gray Syndrome Collector's Edtion (x32 Version: 2.2.0.98 - WildTangent) Hidden
Brothers In Arms (HKLM-x32\...\BrothersInArms) (Version:  - Ubisoft)
Call of Duty - United Offensive (HKLM-x32\...\InstallShield_{A662E280-64A8-4CF5-8407-13D0808602B3}) (Version: 1.00.0000 - Activision)
Call of Duty - United Offensive (x32 Version: 1.00.0000 - Activision) Hidden
Call of Duty (HKLM-x32\...\Call of Duty) (Version:  - )
Call of Duty® 4 - Modern Warfare™ (HKLM-x32\...\InstallShield_{E48469CC-635E-4FD5-A122-1497C286D217}) (Version: 1.00.0000 - Activision)
Call of Duty® 4 - Modern Warfare™ (x32 Version: 1.00.0000 - Activision) Hidden
Call of Duty: Black Ops II - Multiplayer (HKLM-x32\...\Steam App 202990) (Version:  - )
Call of Duty: Black Ops II - Zombies (HKLM-x32\...\Steam App 212910) (Version:  - )
Call of Duty: Black Ops II (HKLM-x32\...\Steam App 202970) (Version:  - )
Call of Duty: Modern Warfare 3 - Dedicated Server (HKLM-x32\...\Steam App 42750) (Version:  - Infinity Ward - Sledgehammer Games)
Call of Duty: Modern Warfare 3 - Multiplayer (HKLM-x32\...\Steam App 42690) (Version:  - Infinity Ward - Sledgehammer Games)
Call of Duty: Modern Warfare 3 (HKLM-x32\...\Steam App 42680) (Version:  - Infinity Ward - Sledgehammer Games)
Call of Juarez® : Bound in Blood (HKLM-x32\...\Call of Juarez® : Bound in Blood) (Version:  - Ubisoft)
Canon Camera Access Library (HKLM-x32\...\CAL) (Version: 8.2.0.1 - )
Canon Camera Window DC_DV 6 for ZoomBrowser EX (HKLM-x32\...\CameraWindowDVC6) (Version: 6.3.0.11 - )
Canon Camera Window MC 6 for ZoomBrowser EX (HKLM-x32\...\CameraWindowMC) (Version: 6.2.0.11 - )
Canon G.726 WMP-Decoder (HKLM-x32\...\Canon G.726 WMP-Decoder) (Version: 1.0.1.3 - )
Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 2.3.0.19 - )
Canon RAW Image Task for ZoomBrowser EX (HKLM-x32\...\RAW Image Task) (Version: 2.4.0.7 - )
Canon RemoteCapture Task for ZoomBrowser EX (HKLM-x32\...\RemoteCaptureTask) (Version: 1.6.0.9 - )
Canon Utilities Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon Utilities EOS Utility (HKLM-x32\...\EOS Utility) (Version: 1.0.4.18 - )
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.18.42 - )
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 5.7.0.74 - )
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center (x32 Version: 2011.1109.2212.39826 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2011.1109.2212.39826 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2009.0520.1631.27815 - ATI Technologies, Inc.) Hidden
CCC Help English (x32 Version: 2011.1109.2211.39826 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2011.1109.2212.39826 - Advanced Micro Devices, Inc.) Hidden
Christmasville (HKLM-x32\...\72fe24ac3f81ced2107a1b2b8f23524c) (Version:  - )
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Costco Photo Organizer (HKLM-x32\...\{008739FA-4232-45BE-A58B-00B1C6998BFD}) (Version: 1.4.0.97 - Costco Wholesale Corporation)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.0) (Version: 5.0.0.0 - Coupons.com Incorporated)
Cursed Fates - The Headless Horseman (HKLM-x32\...\510008416) (Version:  - Oberon Media)
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.3101 - CyberLink Corp.)
CyberLink DVD Suite Deluxe (x32 Version: 6.0.3101 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DirectX for Managed Code Update (Summer 2004) (x32 Version: 9.02.2904 - Microsoft) Hidden
Download Updater (AOL Inc.) (HKLM-x32\...\SoftwareUpdUtility) (Version:  - AOL Inc.)
DriverUpdate (HKLM-x32\...\{F7FBA125-E6E5-4D4F-A165-D094C10B0523}) (Version: 2.2.40819 - SlimWare Utilities, Inc.)
EA SPORTS online 2007 (HKLM-x32\...\82A44D22-9452-49FB-00FB-CEC7DCAF7E23) (Version:  - )
Foundation Factory 2 (HKLM-x32\...\Foundation Factory 2) (Version:  - )
GamesBar from ATT (HKLM-x32\...\att_en) (Version: 3.2.0.3 - Visicom Media Inc.)
GameSpy Arcade (HKLM-x32\...\GameSpy Arcade) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GUN ™ (HKLM-x32\...\InstallShield_{2DFF2906-52BB-4222-8062-1509259FC013}) (Version: 1.00.0000 - Activision)
GUN ™ (x32 Version: 1.00.0000 - Activision) Hidden
Hardware Diagnostic Tools (HKLM\...\PC-Doctor for Windows) (Version: 6.0.5434.08 - PC-Doctor, Inc.)
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Homepage Protection (HKLM-x32\...\Homepage Protection) (Version:  - AOL Products)
Hoyle Puzzle and Board Games 2011 (x32 Version: 2.2.0.98 - WildTangent) Hidden
HP Advisor (HKLM-x32\...\{B53E61D7-7C80-40DF-82D2-CF5390D6D20A}) (Version: 3.2.8946.3086 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP MediaSmart Demo (HKLM-x32\...\{9DEF9686-CCB2-47B7-BF83-B49EA21FA016}) (Version: 1.00.0000 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 3.0.3123 - Hewlett-Packard)
HP MediaSmart DVD (x32 Version: 3.0.3123 - Hewlett-Packard) Hidden
HP MediaSmart Movie Themes (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.0.3102 - Hewlett-Packard)
HP MediaSmart Movie Themes (x32 Version: 3.0.3102 - Hewlett-Packard) Hidden
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.0.3205 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (x32 Version: 3.0.3205 - Hewlett-Packard) Hidden
HP MediaSmart SmartMenu (HKLM\...\{26280024-DFB7-4967-90DB-7F9C6660D01E}) (Version: 3.0.28.2 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Officejet 4630 series Basic Device Software (HKLM\...\{1EEDD93E-B341-4353-92D6-9A009443C91A}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Remote Solution (HKLM-x32\...\HP Remote Solution) (Version: 1.1.9.0 - TopSeed)
HP Remote Solution (x32 Version: 1.1.9.0 - TopSeed) Hidden
HP Setup (HKLM-x32\...\{F3B912F5-EB57-45AA-B3D1-EB532BCF6EF8}) (Version: 1.2.3220.3079 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B9A03B7B-E0FF-4FB3-BA83-762E58A1B0AA}) (Version: 10.1.0002 - Hewlett-Packard)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HydraVision (x32 Version: 4.2.98.0 - ATI Technologies Inc.) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Impulse® (HKLM-x32\...\Impulse®) (Version: 3.30 - GameStop)
Impulse® (x32 Version: 3.30 - GameStop) Hidden
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Jigsaw 365 (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110313550}) (Version:  - Oberon Media)
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1901 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.1901 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{DD6C316A-FE75-4FBB-9D22-4C1920232B72}) (Version: 1.18.5.1 - LightScribe)
Little Shop - Road Trip (HKLM-x32\...\e64add651a55408b9272e6c2a59610a3) (Version:  - )
Logitech Gaming Software (HKLM-x32\...\{B9242864-2841-4ADE-86E0-8F90F91B04DD}) (Version: 4.40 - )
Madden NFL 07 (HKLM-x32\...\{C85E633E-864A-4AFE-0095-844838BFCC7E}) (Version:  - )
Medal of Honor Airborne (HKLM-x32\...\{25F28E39-FDBB-11DB-8314-0800200C9A66}) (Version: 1.0.1.0 - Electronic Arts)
Medal of Honor Allied Assault (HKLM-x32\...\{0DEA94ED-915A-4834-A87E-388D012C8E02}) (Version:  - )
Medal of Honor Allied Assault™ Breakthrough (HKLM-x32\...\{823A68CC-3049-4A6B-8F63-7DC85E4BB1C9}) (Version:  - )
Medal of Honor Allied Assault™ Spearhead (HKLM-x32\...\{7914BE1E-F186-4790-B8F4-9F63C52A41C1}) (Version:  - )
Medal of Honor Pacific Assault™ (HKLM-x32\...\{56CFA833-F44F-4199-8C58-7F8B38F2BC7B}) (Version: 1.0 - Electronic Arts)
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Flight Simulator 2004 A Century of Flight (HKLM-x32\...\Flight Simulator 9.0) (Version: 9.0 - Microsoft)
Microsoft Flight Simulator X (HKLM-x32\...\InstallShield_{9527A496-5DF9-412A-ADC7-168BA5379CA6}) (Version: 10.0.60905 - Microsoft Game Studios)
Microsoft Flight Simulator X (x32 Version: 10.0.60905 - Microsoft Game Studios) Hidden
Microsoft Live Search Toolbar (HKLM-x32\...\{DF802C05-4660-418c-970C-B988ADB1D316}) (Version: 3.0.560.0 - Microsoft Live Search Toolbar)
Microsoft Live Search Toolbar (x32 Version: 3.0.560.0 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 60 day trial (HKLM\...\OfficeTrial) (Version:  - )
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft VC9 runtime libraries (x32 Version: 1.0.0 - AOL Inc.) Hidden
Microsoft VC9 runtime libraries (x32 Version: 2.0.0 - AOL Inc.) Hidden
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Web Publishing Wizard 1.52 (HKLM-x32\...\WebPost) (Version:  - )
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Microsoft Xbox 360 Accessories 1.1 (HKLM\...\{8A837C47-2B21-4FDF-8370-41A1EB6A26E8}) (Version: 1.10.123.0 - Microsoft)
Mozilla Firefox 36.0.4 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0.4 (x86 en-US)) (Version: 36.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MyPublisher (HKLM-x32\...\MyPublisher) (Version:  - MyPublisher, Inc.)
Mystery P.I. - Stolen in San Francisco (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mystery P.I. - The London Caper (x32 Version: 2.2.0.95 - WildTangent) Hidden
Norton 360 (HKLM-x32\...\N360) (Version: 21.7.0.11 - Symantec Corporation)
Norton PC Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.2.547 - Symantec Corporation)
NortonVRQ (HKLM-x32\...\vrq) (Version: 5.0.1.6 - Symantec Corporation)
NVIDIA PhysX (HKLM-x32\...\{DEA314C4-0929-4250-BC92-98E4C105F28D}) (Version: 9.10.0129 - NVIDIA Corporation)
PictureMover (HKLM-x32\...\{1896E712-2B3D-45eb-BCE9-542742A51032}) (Version: 3.3.1.19 - Hewlett-Packard Company)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3101 - CyberLink Corp.)
Power2Go (x32 Version: 6.0.3101 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3101 - CyberLink Corp.)
PowerDirector (x32 Version: 7.0.3101 - CyberLink Corp.) Hidden
PowerRecover (x32 Version: 5.5.1923 - CyberLink Corp.) Hidden
Price Check by AOL (HKLM-x32\...\Price Check by AOL) (Version: 1.11.2.1 - AOL Inc.)
Product Improvement Study for HP Officejet 4630 series (HKLM\...\{1A6CF6FE-7573-44F3-8C56-0F4E469D1791}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5882 - Realtek Semiconductor Corp.)
Shockwave (HKLM-x32\...\Shockwave) (Version:  - )
ShopAtHome.com Helper (HKCU\...\ShopAtHome.com Helper) (Version: 7.10.2.6 - ShopAtHome.com)
ShopAtHome.com Toolbar (HKCU\...\ShopAtHome.com Toolbar) (Version: 7.10.2.6 - ShopAtHome.com)
Smilebox (HKCU\...\Smilebox) (Version:  - )
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
The Print Shop 2.0 Deluxe (HKLM-x32\...\{53E4CE64-629E-4590-AB43-1D8C85A6E621}) (Version: 2.0.1.60 - Encore)
The Print Shop 20 (HKLM-x32\...\{85BB6CF7-5144-4942-87E4-5FC5C47569F8}) (Version: 20.00.0000 - Broderbund Software)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Viewpoint Media Player (HKLM-x32\...\ViewpointMediaPlayer) (Version:  - )
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (x32 Version: 4.0.5.36 - WildTangent) Hidden
WildTangent Games App for HP (x32 Version: 4.0.11.2 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
XnView 1.97.6 (HKLM-x32\...\XnView_is1) (Version: 1.97.6 - Gougelet Pierre-e)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - )
ZD Manager (HKLM-x32\...\ZDManager) (Version:  - Zendeals)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 19%
Total physical RAM: 8191.23 MB
Available physical RAM: 6615.7 MB
Total Pagefile: 16380.64 MB
Available Pagefile: 13431.81 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.16 MB
 
========================= Partitions: =====================================
 
1 Drive c: (HP) (Fixed) (Total:686.46 GB) (Free:515.06 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:12.08 GB) (Free:2.19 GB) NTFS
8 Drive j: (FreeAgent GoFlex Drive) (Fixed) (Total:931.51 GB) (Free:418.85 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\{removingUsersName}
 
Administrator            ASPNET                   Guest                    
removedUsersName                   
 
 
**** End of log ****

Edited by cafejose, 22 March 2015 - 08:21 PM.


#4 hamluis

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Posted 23 March 2015 - 06:54 AM

Your errors indicate a problem with your Free Agent drive.

 

If you post the requested Speccy link...maybe someone could affirm/refute the possibility of drive problems.

 

Louis



#5 cafejose

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Posted 23 March 2015 - 04:49 PM

The speccy link:

http://speccy.piriform.com/results/wUS1xcFvtsDJeOmfA8unwSQ

 

 

The "Add Reply" button is not working, so the link is posted here, above.


Edited by cafejose, 23 March 2015 - 04:54 PM.


#6 hamluis

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Posted 24 March 2015 - 08:16 AM

Well...I'm somewhat confused.

 

You have consistent errors with Canon software...and Windows Backup.  Those could indicate file system problems on your two drives.

 

You have what I consider to be questionable/adware software installed in BeFrugal and Zendeals.

 

Moving topic to Am I Infected forum where they can take a deeper look for possible malware.

 

Once the malware check is done...I would run the chkdsk /r command on each hard drive.

 

Louis



#7 cafejose

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Posted 24 March 2015 - 01:46 PM

This seems getting complicated.  The occasional (really meaning very very rare) non-wakeup seems avoided most of the time.  More often (only twice now really) has happened after the computer remained ON more than 2 days nonstop.   As for the chkdsk, I am unsure exactly how to do/run this and what other actions I would do afterwards.  As for the other strange installed things, I do not have authorization to remove them, since this computer belongs to someone else, who does not always give me permission to uninstall some things.  The owner has installed various games both from bought CD/DVD sources and from downloaded online arrangements - and may tend to allow other things to be installed by not knowing any better.  I'm unclear if those extra things are user-accepted infections but I myself would have either rejected them or would have uninstalled/removed them. 

 

(Started a full-scan with Norton 360)

(threats removed, 25 of them, probably cookies)


Edited by cafejose, 24 March 2015 - 09:38 PM.





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