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Can't log in to Windows


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#1 troublesh00ter

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Posted 17 March 2015 - 06:56 PM

Windows 7 Ultimate x64 SP1

 

My Uncle complained that he was locked out of his account. He swore that he knew his password and that after installing a Windows update that he was unable to authenticate with his password. Additionally, the biometric fingerprint scanner was not allowing him access.

Without doing any further investigation, I plugged in my usb multibooter and fired up NT Offline Password Changer and cleared out the password.

 

I rebooted and saw this error:

The Group Policy Client service failed the logon.

Access is denied.

[ OK ]

The screen flashes to "Logging off..." (it tried to auto-log the primary user)

 

...and takes me to the log in screen.

 

With the password now cleared I click on the user icon and receive this error:

Windows Security

HRESULT 0x8007ffff

At this point, I loaded into x64 Recovery Mode and tried to activate the built in Administrator account, but it was not visible from Safe Mode or normal boot afterwards.

 

Please help.


for3ver,
goose90proof

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#2 JohnC_21

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Posted 17 March 2015 - 07:21 PM

Have you tried using the NT Offline Registry editor to enable the Administrator account?

 

http://www.wintips.org/enable-administrator-account-or-reset-admin-account-password-windows-8-windows-7-or-windows-vista/



#3 troublesh00ter

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Posted 17 March 2015 - 10:54 PM

Why it did not occur to me to do that I will never know...

 

That's what I needed. Thank you so much.


for3ver,
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