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# Lag, and pop ups after multiple scans

7 replies to this topic

### #1 beachfeet

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Posted 17 March 2015 - 05:35 PM

Hello BC,

Over time, my Windows 7 Home Premium x86, on an HP Pavilion a6248xPC,  has gotten worse.  Random programs will open on their own; it takes minutes for FF to open, and navigating around the desktop, has become a pain. I try and practice safe browsing techniques. I do not download music, movies, or anything that appears to be suspicious. The only movies that I have watched on this system have been on either Netflix, or YouTube. I have already ran Avast, Adaware (after uninstalling Avast), ESET online scan, MBAM, JRT, Adwcleaner, Sophos Virus Removal Tool, and CCleaner. Also, I have tried a few of these while the system was running in safe mode. ESET online scanner, picked up a few threats, and MBAM was able to delete one threat, while in safe mode. I tried setting the system up in a clean boot environment, but that did not help very much. I ran Hard Disk Sentinel, and my HDD was reported to have perfect health. I run CCleaner about one, to two times a day, and try to run all of the scans, about twice a week. Would someone please be able to help me diagnose, and fix this problem? Thank you very much for your time, and have a great day.

### #2 buddy215

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Posted 17 March 2015 - 06:17 PM

As far as programs we can use in this forum...you have run the entire gamut. Let's take a look at what programs are installed and what programs

are in the startup. You can use CCleaner for all that.

If Firefox is still taking minutes to open then I would advise to do a clean uninstall. Removing all of it including your profile. You will need to back up

your Bookmarks if you want to save those. Uninstall using CCleaner then do a search for Mozilla and a search for Firefox and delete all that's found.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

### #3 beachfeet

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Posted 17 March 2015 - 08:21 PM

Thank you for the reply, buddy215. Here is everything that you have asked for.

Startup-

Yes    HKCU:Run    CCleaner Monitoring    Piriform Ltd    FOX    "C:\Program Files\CCleaner\CCleaner.exe" /MONITOR
No    HKCU:Run    CCleaner Monitoring    Piriform Ltd    All users    "C:\Program Files\CCleaner\CCleaner.exe" /MONITOR
No    HKCU:Run    RESTART_STICKY_NOTES    Microsoft Corporation    All users    C:\Windows\System32\StikyNot.exe
No    HKLM:Run    AvastUI.exe        All users    "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
No    HKLM:Run    SunJavaUpdateSched    Oracle Corporation    All users    "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
No    HKLM:Run    VMM Mode Selection        All users    C:\Program Files\HTC\ModeSelection\VMMModeSelection.exe
No    Startup Common    AC950.lnk    TODO: <Company name>    All users    C:\PROGRA~1\Belkin\F9L1109\v1\EzWPSUI.exe
No    Startup Common    Secunia PSI Tray.lnk    Secunia    All users    C:\PROGRA~1\Secunia\PSI\psi_tray.exe

Yes    Task    CCleanerSkipUAC    Piriform Ltd    FOX    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0) Yes Task Opera scheduled Autoupdate 1425977063 Opera Software All users C:\Program Files\Opera\launcher.exe --scheduledautoupdate Yes Task {3B116991-17BC-4294-95D8-32FB4876A544} Microsoft Corporation FOX C:\Windows\system32\pcalua.exe -a C:\Users\FOX\Downloads\jxpiinstall(1).exe -d C:\Users\FOX\Downloads Yes Task {E82A4B5D-F89A-4DA6-9CD8-878A235094CF} Microsoft Corporation FOX C:\Windows\system32\pcalua.exe -a I:\sp35129.exe -d I:\ Installed Programs- AC Wi-Fi Dual-Band USB Adapter Belkin 1/16/2015 1.0.0.8 All users Ad-Aware Antivirus Lavasoft 3/16/2015 59.7 MB 11.6.306.7947 All users Adobe Flash Player 17 NPAPI Adobe Systems Incorporated 3/16/2015 17.3 MB 17.0.0.134 All users Adobe Flash Player 17 NPAPI Adobe Systems Incorporated 3/16/2015 17.0.0.134 All users Adobe Shockwave Player 12.1 Adobe Systems, Inc. 2/21/2015 12.1.7.157 All users Android SDK Tools Google Inc. 1/25/2015 1.16 All users CCleaner Piriform 3/4/2015 5.03 All users DocToPDFConverter VolatoTech 2/3/2015 01.00.00.00 FOX ESET Online Scanner v3 2/28/2015 All users FileHippo App Manager FileHippo.com 2/10/2015 All users Hard Disk Sentinel PRO HDS 1/31/2015 All users HD Tune Pro 5.50 EFD Software 1/29/2015 4.16 MB All users HP Support Solutions Framework Hewlett-Packard Company 1/16/2015 8.09 MB 11.51.0048 All users ImgBurn LIGHTNING UK! 1/16/2015 2.5.8.0 All users Java 8 Update 31 Oracle Corporation 1/21/2015 6.07 MB 8.0.310 All users Java 8 Update 40 Oracle Corporation 3/6/2015 76.9 MB 8.0.400 All users KeyFinder Plus 1.9 Top Password Software, Inc. 2/3/2015 3.12 MB All users Lazesoft Recover My Password version 3.5 Home Edition Lazesoft 2/3/2015 90.6 MB 3.5 All users LinuxLive USB Creator Thibaut Lauziere 2/18/2015 2.9 All users Malwarebytes Anti-Malware version 2.0.4.1028 Malwarebytes Corporation 1/16/2015 57.1 MB 2.0.4.1028 All users Microsoft .NET Framework 4.5.2 Microsoft Corporation 1/16/2015 38.8 MB 4.5.51209 All users Microsoft Office File Validation Add-In Microsoft Corporation 1/22/2015 10.9 MB 14.0.5130.5003 All users Microsoft Office Home and Student 2007 Microsoft Corporation 1/18/2015 12.0.6612.1000 All users Microsoft Silverlight Microsoft Corporation 1/16/2015 22.6 MB 5.1.30514.0 All users Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Microsoft Corporation 2/11/2015 17.3 MB 11.0.61030.0 All users Mozilla Firefox 36.0.1 (x86 en-US) Mozilla 3/6/2015 84.3 MB 36.0.1 All users Mozilla Maintenance Service Mozilla 1/16/2015 214 KB 35.0 All users NVIDIA Drivers NVIDIA Corporation 1/16/2015 1.6 All users NVIDIA Graphics Driver 307.83 NVIDIA Corporation 1/18/2015 307.83 All users NVIDIA Update 1.10.8 NVIDIA Corporation 1/18/2015 1.10.8 All users Opera Stable 28.0.1750.40 Opera Software ASA 3/11/2015 28.0.1750.40 All users Realtek High Definition Audio Driver Realtek Semiconductor Corp. 1/16/2015 6.0.1.6348 All users SeaTools for Windows Seagate Technology 1/23/2015 All users Secunia PSI (3.0.0.10004) Secunia 2/10/2015 8.92 MB 3.0.0.10004 All users Soft Data Fax Modem with SmartCP Conexant Systems 1/16/2015 7.80.4.50 All users Tweaking.com - Windows Repair (All in One) Tweaking.com 3/11/2015 2.11.2 All users Windows Product Key Finder Pro® 2.3 2/3/2015 1.96 MB All users WModem Driver Installer HTC 1/16/2015 2.0.6.13 All users ### #4 buddy215 buddy215 • BC Advisor • 12,992 posts • ONLINE • • Gender:Male • Location:West Tennessee • Local time:09:23 AM Posted 17 March 2015 - 09:35 PM Suggest Disabling these Windows Startups: (Use CCleaner to Disable....see buttons on the right of each category) Yes HKCU:Run CCleaner Monitoring Piriform Ltd FOX "C:\Program Files\CCleaner\CCleaner.exe" /MONITOR Yes HKLM:Run AdAwareTray Lavasoft Limited All users "C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.6.306.7947\AdAwareTray.exe" ..........Uninstall AdAware...not just disable......... Suggest Disabling these Scheduled Tasks: Yes Task Adobe Flash Player Updater Adobe Systems Incorporated All users C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe Yes Task CCleanerSkipUAC Piriform Ltd FOX "C:\Program Files\CCleaner\CCleaner.exe"$(Arg0)
Yes    Task    Opera scheduled Autoupdate 1425977063    Opera Software    All users    C:\Program Files\Opera\launcher.exe --scheduledautoupdate
Yes    Task    {E82A4B5D-F89A-4DA6-9CD8-878A235094CF}    Microsoft Corporation    FOX    C:\Windows\system32\pcalua.exe -a I:\sp35129.exe -d I:\

Suggest Uninstalling these programs:

Ad-Aware Antivirus    Lavasoft    3/16/2015    59.7 MB    11.6.306.7947    All users (Hasn't been recommended in several years by any professional)

ESET Online Scanner v3        2/28/2015            All users

FileHippo App Manager    FileHippo.com    2/10/2015            All users
HD Tune Pro 5.50    EFD Software    1/29/2015    4.16 MB        All users

Java 8 Update 31    Oracle Corporation    1/21/2015    6.07 MB    8.0.310    All users (old Java programs are malware magnets)

All the programs have been installed this year......did you reformat and reinstall Windows 7 this year?

I see WModem Driver Installer....are you using a dialup internet connection?

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

### #5 beachfeet

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Posted 19 March 2015 - 04:50 PM

Buddy215,

I took your advice, and removed every item in your previous post. I was using Ad-Aware for a short while before I decided to create this tread. I had Avast installed, but it would rarely pick up on any threats. Not even after running all the updates. I used to have AVG installed, but I switched to Avast, due to the fact that AVG was hogging too many resources. Is there an alternative protection method that you could please recommend? I have never felt entirely comfortable, with programs such as Windows Defender. This PC actually came preinstalled with Windows Vista, and I upgraded the HDD, and loaded this Windows 7 from there. No, fortunately, I am not using a dial up connection. During the OS installation, I ran all of the Windows updates, and the Modem Driver happened to be one of them. Earlier, I ran a few of the options, included in Windows Repair (All in One), ComboFix, RogueKiller, and used the registry cleaning option in CCleaner. I also completely removed Mozilla from my system, before reinstalling Firefox. Those actions seemed to have increased the performance of the PC. Now, I'm in the process of finding some reliable anti-malware software. Thank you for your time.

### #6 buddy215

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Posted 19 March 2015 - 06:18 PM

Avast seems to be popular with Windows users as far as free goes. If I were using Windows I would purchase MBAM and maybe use Avast Free. Firefox with the two most popular add-ons....

NoScript and Adblock Plus.... would definitely be a big part of security and surfing enjoyment.

You may want to see about increasing your RAM. That is probably the best for increasing speed if your computer can handle at least 4 GBs. You may already have that....don't know.

Really, its more important to be aware of how malware and adware gets on your computer and avoid the risks. No home security program is capable of even 90% protection. The criminals are coming out with new malware throughout the day. Signature based protection is constantly playing catchup.

Very important to keep programs and Windows updated with the latest security patches....especially all Adobe products and Java.

Be extra careful using ComboFix and RogueKiller....their correct use usually requires more knowledge than the average user possesses.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

### #7 beachfeet

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Posted 19 March 2015 - 10:11 PM

Okay, thank you. I switched back to Avast, and I will add the second FF plug-in. I already have Adblock enabled. The performance has increased some, but it is still slow, and unresponsive. I do not use this PC for much, it is not my primary computer, and the RAM that was included, has served my needs so far. There is a problem here somewhere, and I know that adding another stick or two won't fix it. I say this for two reasons. One, I have tried it, and two, it has been fine so far, and my activity has not changed at all.  The only other thing that I have tried, in addition to what was already mentioned, was restoring the system to a previous date.

### #8 buddy215

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Posted 24 March 2015 - 05:03 AM

There may be some other malware cause. You can get an expert opinion by following the directions below. Once you have posted the new topic

DO NOT bump it....wait for a response which could be several days.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

• If you cannot complete a step, then skip it and continue with the next.
• In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.