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Sluggish Computer, Internet Browser Closing, taskeng.exe


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8 replies to this topic

#1 emmanuel.street

emmanuel.street

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Posted 17 March 2015 - 10:40 AM

Hello, this is my first post. I am not very good with computers, so bear with me. 

 

I have the 3 main problems with my Dell Inspiron laptop as described in the title.

 

The first problem is the sluggishness of the computer which has been gradually getting worse the last couple of years. I can still use it, but sometimes, it is so slow it is frustrating with the RAM constantly on high, it seems like. CPU also seems to fluctuate.

 

Secondly - this is happening more recently the past few weeks - the internet browser I'm using, Google Chrome keeps crashing, saying that Google Chrome is closing. It is especially problematic when watching a video. It often closes after 20 minutes or so, sometimes immediately after pressing 'play' (for your reference, I use Hulu and Hola Better Internet), so I have to refresh to the page several times when watching anything.

 

Thirdly, I have recently been getting this black box that pops up saying taskeng.exe - not sure what it is. 

 

I have been trying to fix the problems by running all the anti-virus programmes I have but nothing has come up.

I have also tried disabling one of the flash drivers (I think that is what it's called) on Google Chrome Plugins. However, it has not helped.

I have finally tried changing the name of something called Default folder in the Google temporary files (to be honest, not sure what this is) according to an online tutorial, which seemed to make internet browsing a little faster, but not much has happened overall.

 

I would really appreciate your help.

 

Many thanks,



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#2 dc3

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Posted 17 March 2015 - 11:33 AM

Hi emmanuel.street, and welcome to Bleeping Computer.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste your log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 emmanuel.street

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Posted 21 March 2015 - 02:50 PM

Hello, thanks very much for your detailed reply. The following are the results you requested:

 

1. Speccy

 

http://speccy.piriform.com/results/e0MhiXdZdBoVa7dDRMfzOew

 

2. MiniToolbox

 

(I have taken out the first few lines, as well as the 'user' section right at the end which both had my name on.)

 

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Inspiron 1545 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/21/2015 00:27:41 AM) (Source: AdvancedSystemCareService8) (User: )
Description: The handle is invalid
 
Error: (03/21/2015 00:24:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.101, time stamp: 0x5503f436
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00033ab3
Faulting process id: 0x14ac
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (03/20/2015 08:15:45 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 41.0.2272.101 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1440
 
Start Time: 01d06349263bc00d
 
Termination Time: 16
 
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 
Report Id: b7a0ad33-cf3d-11e4-b06e-0025647d2c30
 
Error: (03/20/2015 01:43:02 AM) (Source: AdvancedSystemCareService8) (User: )
Description: The handle is invalid
 
Error: (03/20/2015 01:43:02 AM) (Source: AdvancedSystemCareService8) (User: )
Description: The handle is invalid
 
Error: (03/20/2015 00:30:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.89, time stamp: 0x54fa819a
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00033ab3
Faulting process id: 0x12f4
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (03/19/2015 11:52:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.89, time stamp: 0x54fa819a
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00033ab3
Faulting process id: 0xd7c
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (03/18/2015 01:24:08 AM) (Source: AdvancedSystemCareService8) (User: )
Description: The handle is invalid
 
Error: (03/18/2015 01:24:08 AM) (Source: AdvancedSystemCareService8) (User: )
Description: The handle is invalid
 
Error: (03/17/2015 11:16:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.89, time stamp: 0x54fa819a
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00033ab3
Faulting process id: 0x3c8
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
 
System errors:
=============
Error: (03/21/2015 05:56:51 PM) (Source: Service Control Manager) (User: )
Description: The Dell Data Vault Wizard service failed to start due to the following error: 
%%3
 
Error: (03/21/2015 05:56:41 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error: 
%%2
 
Error: (03/21/2015 05:55:57 PM) (Source: Service Control Manager) (User: )
Description: The Dell Data Vault Wizard service failed to start due to the following error: 
%%3
 
Error: (03/21/2015 05:50:46 PM) (Source: Service Control Manager) (User: )
Description: The DgiVecp service failed to start due to the following error: 
%%20
 
Error: (03/21/2015 05:50:41 PM) (Source: Service Control Manager) (User: )
Description: The IMF Service service failed to start due to the following error: 
%%1053
 
Error: (03/21/2015 05:50:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IMF Service service to connect.
 
Error: (03/21/2015 11:37:22 AM) (Source: Service Control Manager) (User: )
Description: The Dell Data Vault Wizard service failed to start due to the following error: 
%%3
 
Error: (03/21/2015 11:37:07 AM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error: 
%%2
 
Error: (03/21/2015 11:36:29 AM) (Source: Service Control Manager) (User: )
Description: The Dell Data Vault Wizard service failed to start due to the following error: 
%%3
 
Error: (03/21/2015 11:31:27 AM) (Source: Service Control Manager) (User: )
Description: The DgiVecp service failed to start due to the following error: 
%%20
 
 
Microsoft Office Sessions:
=========================
 
 
 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
AccelerateTab (HKLM-x32\...\AccelerateTab_is1) (Version: 2.6 - AccelerateTab)
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Advanced SystemCare 8 (HKLM-x32\...\Advanced SystemCare 8_is1) (Version: 8.1.0 - IObit)
AGSWalletforVista (HKLM-x32\...\{9D1F9A52-5B89-40D8-B0C6-4B3E9D614D56}) (Version: 1.00.0000 - Aegis Hyosung inc.)
Apple Application Support (HKLM-x32\...\{CCE825DB-347A-4004-A186-5F4A6FDD8547}) (Version: 2.3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{D70884EA-E2CE-4539-91DB-4766CC1E5F5F}) (Version: 6.0.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon MP Navigator EX 2.0 (HKLM-x32\...\MP Navigator EX 2.0) (Version:  - )
Cisco AnyConnect VPN Client (HKLM-x32\...\{C1EC4E2D-6F63-4806-B88E-7685B6EC186E}) (Version: 2.5.6005 - Cisco Systems, Inc.)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 2.31 - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.3.44 - Dell)
Dell Dock (HKLM\...\{E60B7350-EA5F-41E0-9D6F-E508781E36D2}) (Version: 2.0.0 - Dell)
Dell Driver Download Manager (HKCU\...\f031ef6ac137efc5) (Version: 2.1.0.0 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.0.6584.52 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.0.2.57295 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.104.115.102 - Alps Electric)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
Dell Wireless WLAN Card Utility (HKLM\...\Dell Wireless WLAN Card Utility) (Version: 5.30.21.0 - Dell Inc.)
Driver Booster 2.2 (HKLM-x32\...\Driver Booster_is1) (Version: 2.2 - IObit)
Dropbox (HKCU\...\Dropbox) (Version: 2.10.3 - Dropbox, Inc.)
ÈÞ´ëÆùÀÎÁõ¼­(º¸°ü)¼­ºñ½º (HKLM-x32\...\INFovine) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Google+ Auto Backup (HKCU\...\Google+ Auto Backup) (Version: 1.0.24.118 - Google, Inc.)
GoToAssist Corporate (x32 Version: 9.0.570 - Citrix) Hidden
Hola™ 1.7.5 - Better Internet (HKLM\...\Hola) (Version: 1.7.5 - Hola Networks Ltd.)
HTC Driver Installer (HKLM-x32\...\{4CEEE5D0-F905-4688-B9F9-ECC710507796}) (Version: 4.10.0.001 - HTC Corporation)
HTC Sync Manager (HKLM-x32\...\{231D0C79-98A6-4693-A366-36DE7D7346EC}) (Version: 3.0.52.0 - HTC)
INISafeWeb 6.3 (HKLM-x32\...\UnINISafeWeb6) (Version: 6 - Initech ©.)
INISafeWeb 6.4 (HKLM-x32\...\UnINISafeWeb64) (Version: 6 - Initech ©.)
INISafeWeb 7.0 (SFilter v1.0) (HKLM-x32\...\UnINISafeWeb7) (Version:  - )
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1029 - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
IObit Apps Toolbar v11.0 (HKLM-x32\...\{D88B8725-C62F-4A8B-B20E-7E098026663C}) (Version: 11.0 - Spigot, Inc.)
IObit Malware Fighter 3 (HKLM-x32\...\IObit Malware Fighter_is1) (Version: 3.0 - IObit)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 4.2.6.2 - IObit)
IPTInstaller (HKLM-x32\...\{08208143-777D-4A06-BB54-71BF0AD1BB70}) (Version: 4.0.9 - HTC)
iTunes (HKLM\...\{0E5D76AD-A3FB-48D5-8400-8903B10317D3}) (Version: 11.0.1.12 - Apple Inc.)
Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.510 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 45 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416045FF}) (Version: 6.0.450 - Oracle)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
KCP Å©·Î½ººê¶ó¿ì¡ ActiveX ¹öÀü (HKLM-x32\...\KCP Payment Plugin_is1) (Version:  - )
K-Defense R6 - Å°º¸µåº¸¾È (ActiveX) (HKLM-x32\...\kdefense) (Version:  - Kings Information & Network)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft IntelliType Pro 8.0 (HKLM\...\{98C8DF59-BE5F-4EC2-9B12-FD2A54928EDB}) (Version: 8.0.225.0 - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Communicator 2007 (HKLM-x32\...\{E5BA0430-919F-46DD-B656-0796F8A5ADFF}) (Version: 2.0.6362.0 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISER) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Search Enhancement Pack (x32 Version: 3.0.133.0 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{887868A2-D6DE-3255-AA92-AA0B5A59B874}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mobile Broadband HL Service (HKLM-x32\...\Mobile Broadband HL Service) (Version: 22.001.16.00.03 - Huawei Technologies Co.,Ltd)
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
Mozilla Thunderbird 17.0.6 (x86 en-GB) (HKLM-x32\...\Mozilla Thunderbird 17.0.6 (x86 en-GB)) (Version: 17.0.6 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
npEfdsWCtrl (HKLM-x32\...\npEfdsWCtrl) (Version:  - INCA Internet Co., Ltd.)
nProtect Netizen SVC (remove only) (HKLM-x32\...\npn5) (Version:  - )
nProtect Netizen v5.5 (HKLM-x32\...\nProtect Netizen v5.5) (Version:  - INCA Internet Co., Ltd.)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PowerDVD DX (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.5424 - CyberLink Corp.)
Protected Folder (HKLM-x32\...\Protected Folder_is1) (Version:  - IObit)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 9.6.6 - Dell Inc.)
Rapport (x32 Version: 3.5.1304.15 - Trusteer) Hidden
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.0 - Roxio)
Roxio Burn (x32 Version: 1.0.0 - Roxio) Hidden
Roxio Update Manager (x32 Version: 6.0.0 - Roxio) Hidden
Samsung Universal Print Driver (HKLM-x32\...\Samsung Universal Print Driver) (Version: 2.03.06.00 - Samsung Electronics Co., Ltd.)
Skype™ 6.14 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.14.104 - Skype Technologies S.A.)
Smart Defrag 3 (HKLM-x32\...\Smart Defrag 3_is1) (Version: 3.3 - IObit)
SoftCamp Secure KeyStroke 4.0 (HKLM-x32\...\SoftcampSCSK) (Version:  - )
Sophos Anti-Virus (HKLM-x32\...\{D929B3B5-56C6-46CC-B3A3-A1A784CBB8E4}) (Version: 10.3.12 - Sophos Limited)
Sophos AutoUpdate (HKLM-x32\...\{7CD26A0C-9B59-4E84-B5EE-B386B2F7AA16}) (Version: 4.1.0.273 - Sophos Limited)
Sophos Virus Removal Tool (HKLM-x32\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.4 - Sophos Limited)
SPSS 15.0 for Windows (HKLM-x32\...\{15B25E12-3E5F-4C13-A637-9EC72A55491E}) (Version: 15.0.0 - SPSS Inc.)
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.2 - IObit)
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1302.61 - Trusteer)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISER_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2920794) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{BB006B39-9FD7-4DD5-942E-CDF1BBD718DB}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2920794) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{BB006B39-9FD7-4DD5-942E-CDF1BBD718DB}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISER_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISER_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISER_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISER_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956104) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{A8AEAD3C-C39C-47DA-A9B3-7F8C895B9E6A}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISER_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISER_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISER_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
XecureWeb Control (HKLM-x32\...\XecureWeb Control) (Version:  - )
x-INIpay Plugin v.1.0.0.2 (HKLM-x32\...\{CA0EE02C-0EF3-4127-BC88-D68F6F456FA5}_is1) (Version:  - INICIS)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 71%
Total physical RAM: 3032.36 MB
Available physical RAM: 876.74 MB
Total Pagefile: 6062.92 MB
Available Pagefile: 3484.39 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.04 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:109.9 GB) NTFS
 
   
 
========================= Minidump Files ==================================
 
 
**** End of log ****
 
 
3. Screen317
 

 Results of screen317's Security Check version 0.99.99  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
McAfee VirusScan Enterprise   
Sophos Anti-Virus             
 Antivirus out of date! (On Access scanning disabled!) 
`````````Anti-malware/Other Utilities Check:````````` 
 JavaFX 2.1.1    
 Java 7 Update 51  
 Java version 32-bit out of Date! 
  Adobe Flash Player 16.0.0.305 Flash Player out of Date!  
 Adobe Reader XI  
 Mozilla Firefox 30.0 Firefox out of Date!  
 Mozilla Thunderbird 17.0.6 Thunderbird out of Date!  
 Google Chrome (41.0.2272.101) 
 Google Chrome (41.0.2272.89) 
````````Process Check: objlist.exe by Laurent````````  
 Sophos Sophos Anti-Virus SavService.exe  
 Sophos Sophos Anti-Virus SAVAdminService.exe  
 IObit IObit Malware Fighter IMFsrv.exe  
 IObit IObit Malware Fighter IMF.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 
 
 
 
 
 
That's it. Thank you very much for your help in advance!


#4 Aura

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Posted 21 March 2015 - 02:59 PM

Hi emmanuel :)

My name is Aura, I'll be covering for Dan in this thread since he won't be there for a few days, I hope you don't mind. Let's get started :)

warning.gifIObit Software Warning!
I noticed that you have programs from IObit installed on your system. IObit have been accused in the past from using shady techniques in order to promote and enhance their products, one of which was to steal Malwarebytes' definition database to include it in their "Antimalware", IObit Malware Fighter. On top of that, their main product, Advanced SystemCare, goes into the "PC Booster" category of program, which are useless programs since there's no proofs or facts that these actually boost the performance of a system, and are borderline "scamware". In fact, these programs have a tendency to cause a variety of issues under Windows, that can be solved by uninstalling the software, ironic isn't it? Most of their features can be replaced by using other programs, often, utilities that requires no installation or that are already "built-in" inside Windows. Therefore, I strongly suggest you to uninstall every IObit program you have installed on your system before we continue. You are free to reinstall them after I'm done assisting you if you wish to ignore my warning above.

Relevant articles:warning.gifPC Booster/Tune-Up Program Warning!
"PC Booster/Tune Up" programs are part of the worst programs you can install on a system. When it comes to messing up your system (Windows), these are as worst as malware. They are completely worthless and useless to use. The worst is that they'll often take action on your system without you knowing, nor authorizing it, which could lead to your system being altered in a way you don't want it to be or even worst, a "broke" system. Every feature they provide, you can either do it natively under Windows, do it via another standalone executable (which is way easier and safer to use) or they aren't providing something you need. Here's a few examples:
  • Cleaning temporary files: TFC (standalone executable), CCleaner (installed), Cleanmgr.exe (in-built);
  • Managing start-up entries: Autoruns (standalone executable), CCleaner (installed), Task Manager and Registry (in-built);
  • Driver Updater: Not needed, all you need is to go on your manufacturer website so you'll be sure to get the right, official, working drivers for your computer or hardware;
  • Registry Cleaner/Defragger: Completely useless and also dangerous;
  • Disk Defragging: Disk Defrag (in-built), O&O Disk Defrag (installed), Defraggler (installed);
  • Powerful uninstaller: Not needed, only needed when you have to make sure a program is completely uninstalled. Revo Uninstaller have a portable version you can use;
  • "Enhanced" Task Manager: Procexp (standalone executable), Process Hacker (portable or installed);
  • "Active security": Any Antivirus and Antimalware can beat that, easily. These programs aren't made to replace Antivirus or Antimalware products and shouldn't be seen as such;
  • Repair Hard Drive issues: Simple chkdsk /r command under Windows (in-built);
Having such program installing on your system will just bloat it down and you have more chances to have issues by using them than without. These products are advertised as a program that can solve all your issues, remove every malware, speed up your computer performance over 100%, etc. The truth is that there's not a single program that can do that. First of all, these programs aren't made to remove virus and malware, leave this in the hands of Antivirus and Antimalware, period. Secondly, there's so many kind of issues under Windows that there's not a single program that can address them all. If you think that BSOD (Blue Screen of Death) issues can be solved by opening a program and clicking on a "Fix" button, then I'm sorry to tell you but, you're wrong. Also, you cannot boost the performance of a hardware over it's hardware capabilities. Of course you can overclock some components, like your CPU, RAM and GPU, but these aren't done via these programs, but via your BIOS interface. I could recommend you a program for every feature these programs advertise, and also tell you exactly in detail why most of them are completely useless, such as Registry cleaner (dangerous to use), and driver updater (dangerous to use, and also completely useless, it'll not improve your system performance). In the end, buying such programs is the exact same as being scammed (because this is what it is, a pure scam) and using one of these programs will result you in having a system less performant than prior to using it.

Please uninstall the following programs:
  • AccelerateTab;
  • Adobe Flash Player 16 ActiveX;
  • Adobe Flash Player 16 NPAPI;
  • Advanced SystemCare 8;
  • Driver Booster 2.2;
  • Hola 1.75 - Better Internet;
  • INISafeweb 6.3;
  • INISafeweb 6.4;
  • IObit Apps Toolbar vv11.0;
  • IObit Malware Fighter 3;
  • IObit Uninstaller;
  • Java 7 Update 51;
  • Java 6 Update 45 (64-bits);
  • JavaFX 2.1.1;
  • Smart Defrag 3;
  • Surfing Protection;
Let me know once these programs are uninstalled and/or if you have any trouble uninstalling any of them.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 dc3

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Posted 22 March 2015 - 08:30 AM

You have two antivirus programs installed.  It does not matter that you have one of these disabled, one of these should be uninstalled.    

 

Please read the following.

 

IMPORTANT NOTE: Using more than one anti-virus program is not advisable. Why? The primary concern with doing so is due to Windows resource management and significant conflicts that can arise especially when they are running in real-time protection mode simultaneously. Even if one of them is disabled for use as a stand-alone on demand scanner, it can affect the other and cause conflicts. Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up regardless of whether real-time protection is enabled or not. Thus, using multiple anti-virus solutions can result in kernel mode conflicts causing system instability, catastrophic crashes, slow performance and waste vital system resources. When actively running in the background while connected to the Internet, each anti-virus may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.
 
Credit for this information goes to quietman7.
 
You have Windows defender enabled, this is an antimalware program.  The McAfee Virusscan Enterprise includes a antimalware, it is not suggested that you run two of these together.  In the list of programs McAfee is not showing up, but the Speccy still shows it as being installed.  I suspect what is being seen are remnants of the program which was left after uninstalling it.  There is a command used in the Command Prompt to remove these remnants, these are listed below.  Choose the command which applies to your version of McAfee, copy and paste this command in the Command Prompt and then press Enter.
 
To open the Command Prompt click on the Start orb, then type cmd in the Search programs and files box.
 
cmd will appear in the results above the search box, right click on it and choose Run as administrator in the menu.
 
This will open the Command Prompt, it will look similar to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
Copy the command for your version of McAfee and paste it in the command prompt, then press enter.
 

VirusScan Enterprise 8.8 
 
 msiexec /x {CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF} REMOVE=ALL REBOOT=R /q
 
 
VirusScan Enterprise 8.7i 
 
 msiexec /x {147BCE03-C0F1-4C9F-8157-6A89B6D2D973} REMOVE=ALL REBOOT=R /q
 
 
VirusScan Enterprise 8.5i 
 
msiexec.exe /x {35C03C04-3F1F-42C2-A989-A757EE691F65} REMOVE=ALL REBOOT=R /q
 
 
VirusScan Enterprise 8.0i 
 
msiexec.exe /x {5DF3D1BB-894E-4DCD-8275-159AC9829B43} REMOVE=ALL REBOOT=R /q

Edited by dc3, 22 March 2015 - 08:32 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 emmanuel.street

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Posted 06 October 2015 - 01:50 PM

Hello.

 

Thank you for your replies and apologies for the late message. I didn't have much time to dedicate to this and relied on my tablet for a while. 

 

However, I have done both the above - uninstalling the programs you mentioned, and attempted to uninstall McAfee. I have successfully uninstalled all the programs but unfortunately, I don't think I was successful in uninstalling McAfee. I tried to find out which version I had to no avail so entered each command you gave me one by one but nothing happened. I typed 'McAfee' in the start bar and there were still some things there related to the antivirus program. 

 

Is there anything else I can do? My computer seems a tad better than before (thank you for that), but still sluggish. 

 

Many thanks again.



#7 kathryns5th

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Posted 07 October 2015 - 11:33 AM

Hello, i am currently researching what I might do to lower the memory used by uxsms service. I am going to run some of your tools but FYI the securitycheck.exe was removed by Norton:

 Filename: securitycheck.exe

Threat name: SAPE.Heur.9C747Full Path: c:\users\owner\desktop\bleepingcomputer\securitycheck.exe
 
____________________________
 
____________________________
 
 
On computers as of 
10/7/2015 at 11:26:09 AM
 
Last Used 
10/7/2015 at 11:28:10 AM
 
Startup Item 
No
 
Launched 
No
 
Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.
 
 
____________________________
 
 
securitycheck.exe Threat name: SAPE.Heur.9C747
Locate
 
 
Few Users
Fewer than 50 users in the Norton Community have used this file.
 
New
This file was released 10 days ago.
 
High
This file risk is high.
 
 
____________________________
 
 
Downloaded File securitycheck.exe Threat name: SAPE.Heur.9C747
 from bleepingcomputer.com
Source: External Media
 
securitycheck.exe
 
____________________________
 
File Actions
 
File: c:\users\owner\desktop\bleepingcomputer\ securitycheck.exe Removed
____________________________
 
 
File Thumbprint - SHA:
b73e6aa40a0c792e61ddbf2466451d26b4a94b1e6682fd320e331532841ac11a
File Thumbprint - MD5:
Not available


#8 RolandJS

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Posted 07 October 2015 - 11:47 AM

These two places may help with McAfee removal:

https://service.mcafee.com/FAQDocument.aspx?id=TS101331

and

http://www.bleepingcomputer.com/download/mcafee-consumer-products-removal-tool/


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

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Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#9 Aura

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Posted 07 October 2015 - 11:49 AM

kathryns5th, this is a false positive from Norton. Symantec is known to falsely detects as malware many files (tools) hosted on BleepingComputer, but they are all safe and legitimate to use. The solution here is to disable your Antivirus while you download and run these tools, and/or add them to your Antivirus' exception list.

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