Mod Edit: Moved from AII to Internal Hardware ~~ boopme
I have on my desk a Toshiba Qosmio with an old PCi7 processor and 4GB RAM running Win7. It belongs to a friend (mother with kids at same school as mine) who reported it would not start at all.
I got it to start in safe mode. I noted Norton 360 was installed, but I thought I'd run Malwarebytes and the AVG tune up tool. The AVG tool would not install, perhaps because it was in safe mode, and MBAM installed but crashed immediately upon opening.
Starting to suspect infection I came here and ran Rkill, TDSSkiller and the Junkware removal tool. I also turned off all non-MS services before uninstalling Malwarebytes and installing and trying to run it again. Once again it failed. But in safe mode it seemed more responsive and I got it to start in full mode.
Perhaps foolishly, I removed Norton 360, with the intention of installing an AV package with lower overhead, such as AVG free. But after the restart it just wouldn't start. It sat there for an hour with the fuzzy window saying Starting Windows before I powered it down. Then it wouldn't start in safe mode either. So I let it run the repair routine. That ran for a couple of hours before it tried to restart itself, but it hung in the same place as before, with the fuzzy window saying Starting Windows.
If it was my computer I'd remove the HD and back up any data before wiping the OS and starting again, but it isn't, and I wondered if anyone here could recommend a more gentle approach.
Edited by boopme, 19 March 2015 - 08:12 PM.