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I got a bluescreen while using my computer, please help


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2 replies to this topic

#1 honestguy

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Posted 17 March 2015 - 02:25 AM

So, yesterday i was playing battlefield 3 but my PC suddenly freeze and shows a bluescreen, i can't make out what it says because just seconds later it automatically reboot, my PC is also relatively new

 

what can i do to identify the cause and fix the blue screen?

 

edit :

i checked event viewer > Windows Logs > System and find some Event 7001 errors that say

 

The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning.

 

The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:
A device attached to the system is not functioning.

 

The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning.

 

The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:
A device attached to the system is not functioning.


Edited by honestguy, 17 March 2015 - 02:34 AM.


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#2 zingo156

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Posted 17 March 2015 - 09:40 AM

All of those errors make it sound like your network device stopped functioning. Let's try to get a better idea of the exact BSOD:

 

We need to analyze your operating system's crash dump files to further diagnose what could possibly be crashing your computer system.

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open on your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#3 ranchhand_

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Posted 17 March 2015 - 09:52 AM

It's not clear (to me, anyway) if you can boot your computer, or if this only happens when you attempt to go online. Or....possibly it only crashes when you are gaming. If you cannot boot into Windows, try to boot into Safe Mode, then follow Zingo's directions above. In fact, try to boot into Safe Mode anyway. If you can, then try to boot into Safe Mode With Networking. If you now crash again, it further tells us that something is dodgy in your network hardware or configs.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.





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