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Windows Back up and restore


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#1 Tomgreen

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Posted 16 March 2015 - 08:27 PM

I had a customer bring in a Dell inspiration 3847.  The hard drive had gone bad.  So not a problem. She wanted me to restore files from a windows back up she did back in November.  The back up is on three CDRs.  I use Windows back up and restore to browse to the files on the back up disc but I can't see what is there.  If I open a picture in the picture folder it says it is empty.  I tried to restore the files and it tells me to (not a quote)>> insert the proper media into drive D: Then I run the auto run on the back up disc and I get the same message   I was able to get some files to restore, but I had to select the files individually and restore them to a new folder. I tried to open the JPEGs and Windows photo viewer would open but it would not display the picture. I even tried to take ownership of the files I did manage to get to come over and it still wouldn't open them.  I gave full control as well.   I could't restore it to the original place either.  I was wondering that it will not restore because I had to put a new hard drive in the PC.  I was thinking that the back up won't restore because of the new hard drive.  Different setting maybe?



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#2 jhayz

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Posted 16 March 2015 - 09:33 PM

Welcome to the Bleeping Computer Community :welcome:

This is the step I could see you might be referring to (?) but just in case have posted it.


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#3 Tomgreen

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Posted 17 March 2015 - 02:18 PM

Welcome to the Bleeping Computer Community :welcome:

This is the step I could see you might be referring to (?) but just in case have posted it.

Thanks BC, but those steps didn't work.  Is it because it is a new hard drive?  But that shouldn't matter.   :huh:



#4 jhayz

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Posted 18 March 2015 - 12:46 AM

It shouldn't matter AFAIK but most likely it's how the discs were created. Sorry if I could not help and suggest more to the problem at hand.


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