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unable to unzip downloads


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59 replies to this topic

#1 tjay2371

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Posted 16 March 2015 - 02:29 PM

I'm suffering with a problem unzipping downloads, has anyone experienced similar, or have advice to cure same?
 
Thanks tjay

Edited by Queen-Evie, 17 March 2015 - 01:22 PM.
moved from All Other Applications to Am I Infected


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#2 Sintharius

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Posted 16 March 2015 - 03:00 PM

Hello there,

What are the extensions of the downloaded files?

#3 tjay2371

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Posted 17 March 2015 - 05:26 AM

Hi Alex,

 

Thanks for interest,

At source Samsung downloads extension shows as Zip, after downloading to computer no extension shows only file name but also indicates under Type as a PepperZip. would like to clear this problem as I need to update the motherboard drivers which are supplied as zip files on Samsungs download site.

 

 

 

Many thanks

 

Tom 



#4 Sintharius

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Posted 17 March 2015 - 06:03 AM

Can you try using a compressing software such as 7zip to try and unpack the file?

#5 tjay2371

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Posted 17 March 2015 - 11:48 AM

normally with a zip folder, on high-lighting, the option comes up to extract all files, however this option does not show and trying 7zip and others say application not found.

 

Most weird, normally when an extension is not recognised the computer provides the option to search for a suitable program to open but this is not doing that on this occasion.

 

Thanks

 

  Tom



#6 Aura

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Posted 17 March 2015 - 12:35 PM

Hi tjay :)

Mind if we check your installed programs?

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#7 RolandJS

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Posted 17 March 2015 - 12:52 PM

Aura, would it help if OP sets Folder Options to see extensions, and hidden files as well?


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

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Clone or Image often! Backup... -- RockE (WSL)

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#8 Aura

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Posted 17 March 2015 - 01:01 PM

It won't help. PepperZip is an annoying program that I could is malware-like. We have to remove it for the OP to be able to use compressed archive files normally.

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#9 RolandJS

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Posted 17 March 2015 - 05:16 PM

...I meant going forward. :)  OP will instantly know the download is either a ZIP, ARC, EXE, or whatever.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

"I heard Spock finally got colander!"  "I believe the word is Kolinahr."  "Oh."


#10 tjay2371

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Posted 18 March 2015 - 04:53 AM

Morning, 

 

Sorry for delay, requested file.

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Coz (administrator) on 18-03-2015 at 09:48:46
Running from "C:\Users\Coz\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: R530/R730/R540 Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/17/2015 11:47:58 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".
Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (03/16/2015 07:56:20 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (03/16/2015 07:56:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (03/16/2015 07:56:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (03/16/2015 07:56:09 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (03/16/2015 07:17:33 PM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 1.0.1.711 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: c44
 
Start Time: 01d0601d5b311a00
 
Termination Time: 62
 
Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
 
Report Id: f8595c28-cc10-11e4-aae9-e8113205adbb
 
Error: (03/16/2015 06:35:36 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".
Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (03/15/2015 09:12:48 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"1".
Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (03/14/2015 07:26:31 PM) (Source: RasClient) (User: )
Description: CoId={DB0C94F5-77E5-4467-94E3-D9E13186F95B}: The user Coz-PC\Coz dialed a connection named Broadband Connection which has failed. The error code returned on failure is 0.
 
Error: (03/14/2015 07:25:15 PM) (Source: RasClient) (User: )
Description: CoId={D7C1E308-E03C-402E-9A5B-D191AEA91364}: The user Coz-PC\Coz dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.
 
 
System errors:
=============
Error: (03/18/2015 09:12:01 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service hung on starting.
 
Error: (03/18/2015 09:06:36 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 08:32:20 on ‎18/‎03/‎2015 was unexpected.
 
Error: (03/18/2015 08:33:19 AM) (Source: Service Control Manager) (User: )
Description: The ESET Service service hung on starting.
 
Error: (03/17/2015 04:26:04 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service hung on starting.
 
Error: (03/17/2015 10:48:25 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (03/17/2015 10:48:25 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (03/17/2015 10:48:24 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (03/17/2015 10:48:24 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (03/17/2015 10:48:23 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (03/16/2015 10:55:06 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%-2147467243
 
 
Microsoft Office Sessions:
=========================
 
 
 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 6.2.1 - Hewlett-Packard) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Free Antivirus (HKLM-x32\...\avast) (Version: 10.2.2214 - AVAST Software)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Corel Paint Shop Pro X (HKLM-x32\...\{1A15507A-8551-4626-915D-3D5FA095CC1B}) (Version: 10.01 - Corel Inc)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 2.0.3911 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 2.0.3911 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DriverPack Solution Lite version 13 (HKLM\...\{9DD6B5CC-328F-4203-A8C0-28617BD98950}_is1) (Version: 13 - Kuzyakov Artur)
DriverPack Solution Updater (HKCU\...\DRPSu Updater) (Version: 0.0.25 - DriverPack Solution)
Easy Content Share (HKLM-x32\...\{2DDC70C1-C77A-4D08-89D2-9AB648504533}) (Version: 1.0.0.13 - Samsung Electronics Co., LTD)
Easy Display Manager (HKLM-x32\...\{17283B95-21A8-4996-97DA-547A48DB266F}) (Version: 3.2 - Samsung Electronics Co., Ltd.)
Easy Network Manager (HKLM-x32\...\{F9557866-B4C8-4CE5-8508-0E386BDC20B2}) (Version: 4.3.3 - Samsung)
EasyBatteryManager (HKLM-x32\...\{4A331D24-A9E8-484F-835E-1BA7B139689C}) (Version: 4.0.0.4 - Samsung)
EasyFileShare (HKLM-x32\...\{C4582EED-A3FB-4358-8F3F-8C994460DF28}) (Version: 1.0.3 - Samsung)
ESET NOD32 Antivirus (HKLM\...\{7F39EB28-B9B7-41B8-8564-DB33284A010D}) (Version: 8.0.304.0 - ESET, spol s r. o.)
ETDWare PS/2-x64 7.0.7.0_WHQL (HKLM\...\Elantech) (Version: 7.0.7.0 - ELAN Microelectronics Corp.)
Free YouTube to MP3 Converter version 3.12.44.820 (HKLM-x32\...\Free YouTube to MP3 Converter_is1) (Version: 3.12.44.820 - DVDVideoSoft Ltd.)
GIMP 2.8.2 (HKLM\...\GIMP-2_is1) (Version: 2.8.2 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
Huawei modem (HKLM-x32\...\Huawei Modems) (Version:  - )
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2104 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.3.1001 - Intel Corporation)
iTunes (HKLM\...\{77DE5105-D05E-448C-96CB-7FA381903753}) (Version: 11.3.1.2 - Apple Inc.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Media Go (HKLM-x32\...\{F66C4A41-C3A8-4523-AB6C-BAA1DB38305C}) (Version: 2.7.357 - Sony)
Media Go Network Downloader (HKLM-x32\...\{5562F05F-908C-4F15-9B3C-98D5FD32DCAB}) (Version: 1.5.19.0 - Sony)
Media Go Video Playback Engine 2.4.102.12040 (HKLM-x32\...\{7C5AEEE1-6D7C-8922-4548-7BF9096077EC}) (Version: 2.4.102.12040 - Sony)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6083 - Realtek Semiconductor Corp.)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Sony PC Companion 2.10.251 (HKLM-x32\...\{F09EF8F2-0976-42C1-8D9D-8DF78337C6E3}) (Version: 2.10.251 - Sony)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Strongvault Online Backup (x32 Version: 5.0.2.34 - Strongvault Online Backup) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1014 - SUPERAntiSpyware.com)
TrueCrypt (HKLM-x32\...\TrueCrypt) (Version: 7.1a - TrueCrypt Foundation)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2920794) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BB006B39-9FD7-4DD5-942E-CDF1BBD718DB}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956104) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A8AEAD3C-C39C-47DA-A9B3-7F8C895B9E6A}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
VLC media player 2.0.5 (HKLM-x32\...\VLC media player) (Version: 2.0.5 - VideoLAN)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Wise Care 365 version 2.64 (HKLM-x32\...\{E864A1C8-EEE1-47D0-A7F8-00CC86D26D5E}_is1) (Version: 2.64 - WiseCleaner.com, Inc.)
ZTE Handset USB Driver (HKLM\...\{01D42BF0-ED08-463f-8A28-99EB6FEE962B}) (Version:  - ZTE Corporation)
ZTE Handset USB Driver (HKLM\...\{D2D77DC2-8299-11D1-8949-444553540000}_is1) (Version: 5.2066.1.9B05 - ZTE Corporation)
 
**** End of log ****


#11 Aura

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Posted 18 March 2015 - 05:27 AM

warning.gifPC Booster/Tune-Up Program Warning!
"PC Booster/Tune Up" programs are part of the worst programs you can install on a system. When it comes to messing up your system (Windows), these are as worst as malware. They are completely worthless and useless to use. The worst is that they'll often take action on your system without you knowing, nor authorizing it, which could lead to your system being altered in a way you don't want it to be or even worst, a "broke" system. Every feature they provide, you can either do it natively under Windows, do it via another standalone executable (which is way easier and safer to use) or they aren't providing something you need. Here's a few examples:
  • Cleaning temporary files: TFC (standalone executable), CCleaner (installed), Cleanmgr.exe (in-built);
  • Managing start-up entries: Autoruns (standalone executable), CCleaner (installed), Task Manager and Registry (in-built);
  • Driver Updater: Not needed, all you need is to go on your manufacturer website so you'll be sure to get the right, official, working drivers for your computer or hardware;
  • Registry Cleaner/Defragger: Completely useless and also dangerous;
  • Disk Defragging: Disk Defrag (in-built), O&O Disk Defrag (installed), Defraggler (installed);
  • Powerful uninstaller: Not needed, only needed when you have to make sure a program is completely uninstalled. Revo Uninstaller have a portable version you can use;
  • "Enhanced" Task Manager: Procexp (standalone executable), Process Hacker (portable or installed);
  • "Active security": Any Antivirus and Antimalware can beat that, easily. These programs aren't made to replace Antivirus or Antimalware products and shouldn't be seen as such;
  • Repair Hard Drive issues: Simple chkdsk /r command under Windows (in-built);
Having such program installing on your system will just bloat it down and you have more chances to have issues by using them than without. These products are advertised as a program that can solve all your issues, remove every malware, speed up your computer performance over 100%, etc. The truth is that there's not a single program that can do that. First of all, these programs aren't made to remove virus and malware, leave this in the hands of Antivirus and Antimalware, period. Secondly, there's so many kind of issues under Windows that there's not a single program that can address them all. If you think that BSOD (Blue Screen of Death) issues can be solved by opening a program and clicking on a "Fix" button, then I'm sorry to tell you but, you're wrong. Also, you cannot boost the performance of a hardware over it's hardware capabilities. Of course you can overclock some components, like your CPU, RAM and GPU, but these aren't done via these programs, but via your BIOS interface. I could recommend you a program for every feature these programs advertise, and also tell you exactly in detail why most of them are completely useless, such as Registry cleaner (dangerous to use), and driver updater (dangerous to use, and also completely useless, it'll not improve your system performance). In the end, buying such programs is the exact same as being scammed (because this is what it is, a pure scam) and using one of these programs will result you in having a system less performant than prior to using it.

I also noticed that you have two Antivirus programs installed, ESET Nod32 Antivirus and Microsoft Security Essentials. You should always have one Antivirus installed at all time, having more than one can create system conflict and instability. I suggest you to uninstall the one you didn't pay for or that doesn't have an active licence (most likely MSE) and to keep the other.

Uninstall the following programs as well:
  • DriverPack Solution Lite version 13;
  • DriverPack Solution Updater;
  • Wise Care 365 version 2.64;
Once you're done, let me know. If you can't uninstall a program, let me know as well.

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#12 tjay2371

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Posted 18 March 2015 - 07:00 AM

Hi Aura,

 

Many apologies for name misunderstanding.

 

Have deleted the programs mentioned, only Driver pack solutions presented a slight problem not finding an uninstall facility, but revo was able to find additional features which I have now uninstalled,

 

Sorry about the amount of problems found, the computer belongs to my granddaughter and landed in my lap with the problem of not able to connect to the internet with wireless. I have cleared that problem but felt other problems remained such as the Zip  not working as normal. unfortunately my granddaughter is not very computer literate and easily led astray with the free download offers and consequences.  

 

I very much appreciate your assistance  



#13 Aura

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Posted 18 March 2015 - 07:29 AM

Don't you think it would be easier to Factory Reset the computer so you can start fresh? This way you can start over with the settings, programs, etc. that you want to use and not have to clean a mess. If not, I can still assist you in removing PepperZip, it's not a problem for me :)

Edit: The Factory Reset is only possible if you have the original installation CD/DVD or a Restore partition.

Edited by Aura., 18 March 2015 - 07:29 AM.

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#14 tjay2371

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Posted 18 March 2015 - 08:12 AM

Hi Aura,

 

Thanks, I have considered that possibility, but like many users my granddaughter hasn't any back up of documents and photos, so would like to continue as far as possible to remove PepperZip and other possible programs, this will allow her to sort out the most important items she would like to save.

 

The computer does have a restore partition so a factory reset is an option.

 

Another possibility maybe would it be possible to reinstall windows on a new hard drive and retain the original for access using an external carrier?  This would at least provide access to the files that she would like to retain.

 

Thanks again for your help



#15 Aura

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Posted 18 March 2015 - 08:19 AM

If you can have access to an external storage media, it will be possible for you to connect it to the computer/laptop, transfer all of your grand-daughter data on it and then do a Factory Reset. It would be the easiest solution rather than reinstall Windows on another hard drive.

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