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Can't detect integrated webcam


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3 replies to this topic

#1 roamer.girl

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Posted 16 March 2015 - 01:21 PM

Hello,

 

I use a Dell Inspiron N5110 laptop with Intel core i3 and Windows 7.

 

I have recently brought it to a technician who changed the hard disk drive.  Ever since, I can't find my webcam.  I cannot do video calls for instance on Skype, before it was possible.

 

I would be grateful if I could get a piece of advice on how to get my webcam working again

 

Thx.



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#2 Aura

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Posted 16 March 2015 - 01:25 PM

Hi roamer.girl :)

Let's see if the device is seen in the Device Manager, but the drivers aren't installed.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#3 roamer.girl

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Posted 18 March 2015 - 12:29 PM

Hello Aura:-)

 

Thanks for the quick getting back.

 

So here is the result of the scan log:

 

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by user (administrator) on 18-03-2015 at 21:23:42
Running from "C:\Users\user\Downloads"
Microsoft Windows 7 Home Basic  Service Pack 1 (X64)
Model: Inspiron N5110 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/17/2015 11:53:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/15/2015 11:11:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/12/2015 00:51:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/12/2015 00:48:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/12/2015 11:59:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/10/2015 10:26:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: BtvStack.exe, version: 7.2.0.45, time stamp: 0x4d0b06a0
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd
Exception code: 0x40000015
Fault offset: 0x0000000000006a68
Faulting process id: 0xae8
Faulting application start time: 0xBtvStack.exe0
Faulting application path: BtvStack.exe1
Faulting module path: BtvStack.exe2
Report Id: BtvStack.exe3
 
Error: (03/10/2015 02:59:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/08/2015 09:45:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: BtvStack.exe, version: 7.2.0.45, time stamp: 0x4d0b06a0
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b4dd
Exception code: 0x40000015
Fault offset: 0x0000000000006a68
Faulting process id: 0xa10
Faulting application start time: 0xBtvStack.exe0
Faulting application path: BtvStack.exe1
Faulting module path: BtvStack.exe2
Report Id: BtvStack.exe3
 
Error: (03/08/2015 07:50:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/05/2015 10:42:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (03/18/2015 09:14:01 PM) (Source: NetBT) (User: )
Description: The name "USER-PC        :0" could not be registered on the interface with IP address 192.168.1.17.
The computer with the IP address 192.168.1.13 did not allow the name to be claimed by
this computer.
 
Error: (03/18/2015 09:14:01 PM) (Source: NetBT) (User: )
Description: The name "USER-PC        :20" could not be registered on the interface with IP address 192.168.1.17.
The computer with the IP address 192.168.1.13 did not allow the name to be claimed by
this computer.
 
Error: (03/18/2015 09:14:01 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{D6FDBC34-AD4A-4E65-9FD8-6F885A408C59} because another computer on the network has the same name.  The server could not start.
 
Error: (03/17/2015 11:51:38 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:36:58 PM on ‎3/‎17/‎2015 was unexpected.
 
Error: (03/15/2015 11:10:33 PM) (Source: NetBT) (User: )
Description: The name "USER-PC        :20" could not be registered on the interface with IP address 192.168.1.17.
The computer with the IP address 192.168.1.13 did not allow the name to be claimed by
this computer.
 
Error: (03/15/2015 11:10:33 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{D6FDBC34-AD4A-4E65-9FD8-6F885A408C59} because another computer on the network has the same name.  The server could not start.
 
Error: (03/15/2015 11:10:26 PM) (Source: NetBT) (User: )
Description: The name "USER-PC        :0" could not be registered on the interface with IP address 192.168.1.17.
The computer with the IP address 192.168.1.13 did not allow the name to be claimed by
this computer.
 
Error: (03/15/2015 11:10:17 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:01:09 PM on ‎3/‎15/‎2015 was unexpected.
 
Error: (03/15/2015 11:01:10 PM) (Source: NetBT) (User: )
Description: The name "USER-PC        :0" could not be registered on the interface with IP address 192.168.1.17.
The computer with the IP address 192.168.1.13 did not allow the name to be claimed by
this computer.
 
Error: (03/15/2015 10:41:14 PM) (Source: NetBT) (User: )
Description: The name "USER-PC        :0" could not be registered on the interface with IP address 192.168.1.17.
The computer with the IP address 192.168.1.13 did not allow the name to be claimed by
this computer.
 
 
Microsoft Office Sessions:
=========================
Error: (03/17/2015 11:53:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/15/2015 11:11:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/12/2015 00:51:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/12/2015 00:48:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/12/2015 11:59:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/10/2015 10:26:54 PM) (Source: Application Error)(User: )
Description: BtvStack.exe7.2.0.454d0b06a0MSVCR80.dll8.0.50727.49404ca2b4dd400000150000000000006a68ae801d05b21251b6badC:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exeC:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll06bb36bf-c753-11e4-b661-3859f9bc5d98
 
Error: (03/10/2015 02:59:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/08/2015 09:45:10 PM) (Source: Application Error)(User: )
Description: BtvStack.exe7.2.0.454d0b06a0MSVCR80.dll8.0.50727.49404ca2b4dd400000150000000000006a68a1001d059b7815e8cd8C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exeC:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dlldd1f7751-c5ba-11e4-aea2-3859f9bc5d98
 
Error: (03/08/2015 07:50:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/05/2015 10:42:33 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
Adobe Flash Player 11 Plugin (HKLM-x32\...\{3D3085B0-BC4D-4559-B0AE-F5C879DEFFC4}) (Version: 11.3.300.257 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5751 - AVG Technologies)
AVG 2015 (Version: 15.0.4311 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5751 - AVG Technologies) Hidden
Bluetooth Win7 Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.2.0.45 - Atheros Communications)
Dell Resource CD (HKLM-x32\...\{42929F0F-CE14-47AF-9FC7-FF297A603021}) (Version: 1.00.0000 - Dell Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1209.101.204 - ALPS ELECTRIC CO., LTD.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Dell Inc.)
Driver Downloader v3.2 (HKLM-x32\...\Driver Downloader_is1) (Version: 3.2 - PDE Publications Limited)
Dropbox (HKCU\...\Dropbox) (Version: 3.2.9 - Dropbox, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6324.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2361 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.0.1008 - Intel Corporation)
K-Lite Codec Pack 7.0.0 (Full) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 7.0.0 - )
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 7 Essentials (HKLM-x32\...\{45B3A3BD-F90D-48FE-A147-D74878A51033}) (Version: 7.03.0920 - Nero AG)
neroxml (x32 Version: 1.0.0 - Nero AG) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.31.1025.2010 - Realtek)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.32.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.0.32.0 - Renesas Electronics Corporation) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.2 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.2.103 - Skype Technologies S.A.)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player 1.1.11 (HKLM-x32\...\VLC media player) (Version: 1.1.11 - VideoLAN)
WinRAR 4.00 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.00.0 - win.rar GmbH)
 
========================= Devices: ================================
 
Name: Bluetooth Peripheral Device
Description: Bluetooth Peripheral Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: BTHENUM\{00001800-0000-1000-8000-00805F9B34FB}_VID&00010046_PID&0802\8&1F63D994&0&54EF92729C91_C00000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 97%
Total physical RAM: 1955.17 MB
Available physical RAM: 55.25 MB
Total Pagefile: 3910.34 MB
Available Pagefile: 939.91 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.65 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.81 GB) (Free:185.72 GB) NTFS
2 Drive d: () (Fixed) (Total:232.85 GB) (Free:230.98 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\USER-PC
 
Administrator            Guest                    user                     
 
 
**** End of log ****


#4 Aura

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Posted 18 March 2015 - 12:52 PM

You can download and install these drivers for your Bluetooth:

http://downloads.dell.com/FOLDER00393422M/2/BT_Intel_W74_A02_Setup-50PWW_ZPE.exe

A restart is required after. As for your web, it doesn't seems to show up in your Device Manager as in error too, nor is there any drivers for it on Dell's website. Did you went in Skype settings to see if the webcam was showing up in the Video options?

https://support.skype.com/en/faq/FA1267/webcam-video-troubleshooter

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





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