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Infected PC and network drive (Qnap)

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2 replies to this topic

#1 joehehe


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  • Local time:06:37 PM

Posted 15 March 2015 - 07:41 PM

Hi Guys!

I think my PC is infected with the CryptoWall 3.0 plus it has infected the network drives that i've previously mapped.   So now i'm not able to open thousand of documents, PDF, JPG and so on, please help guys.

Attached Files

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#2 nasdaq


  • Malware Response Team
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Posted 19 March 2015 - 08:31 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

This is the infection - CryptoWall and HELP_DECRYPT Ransomware Information Guide

Other than paying the ransom if it's not too late there is nothing we can do to restore your files.

I hope you have a good backup.

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.


(AVG Secure Search) C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\3.2.0\ToolbarUpdater.exe
() C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\3.2.0\loggingserver.exe
() C:\Program Files\AVG Web TuneUp\vprot.exe
HKLM\...\Run: [vProt] => C:\Program Files\AVG Web TuneUp\vprot.exe [2662424 2014-10-07] ()
URLSearchHook: [S-1-5-21-1922212400-3647285654-2710573569-1001] ATTENTION ==> Default URLSearchHook is missing.
SearchScopes: HKLM -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://eu.ask.com/web?q={searchterms}&l=dis&o=CMDTDF
SearchScopes: HKLM -> {9a216821-0ec5-49a3-85ac-fb72ae79a1e8} URL = http://search.tb.ask.com/search/GGmain.jhtml?p2=^Y6^xdm005^YYA^nz&si=COyulerXyr4CFQ4HvAoduE0AGw&ptb=10825ECB-215E-401E-81E1-3D80C661C2DF&ind=2014052618&n=780c010a&psa=&st=sb&searchfor={searchTerms}
SearchScopes: HKU\S-1-5-21-1922212400-3647285654-2710573569-1002 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://eu.ask.com/web?q={searchterms}&l=dis&o=CMDTDF
SearchScopes: HKU\S-1-5-21-1922212400-3647285654-2710573569-1002 -> {9a216821-0ec5-49a3-85ac-fb72ae79a1e8} URL = http://search.tb.ask.com/search/GGmain.jhtml?p2=^Y6^xdm005^YYA^nz&si=COyulerXyr4CFQ4HvAoduE0AGw&ptb=10825ECB-215E-401E-81E1-3D80C661C2DF&ind=2014052618&n=780c010a&psa=&st=sb&searchfor={searchTerms}
BHO: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll No File
Toolbar: HKU\S-1-5-21-1922212400-3647285654-2710573569-1002 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\3.2.0\ViProtocol.dll [2014-09-02] (AVG Secure Search)
FF SelectedSearchEngine: AVG Secure Search
FF Plugin: @avg.com/AVG SiteSafety plugin,version=,application/x-avg-sitesafety-plugin -> C:\Program Files\Common Files\AVG Secure Search\SiteSafetyInstaller\3.2.0\\npsitesafety.dll No File
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF SearchPlugin: C:\Users\Steve\AppData\Roaming\Mozilla\Firefox\Profiles\sdiosti8.default\searchplugins\avg-secure-search.xml [2014-09-02]
FF SearchPlugin: C:\Program Files\mozilla firefox\browser\searchplugins\wtu-secure-search.decryptedKLR.xml [2014-10-07]
FF SearchPlugin: C:\Program Files\mozilla firefox\browser\searchplugins\wtu-secure-search.xml [2014-10-07]
CHR HKLM\...\Chrome\Extension: [bmiabdepfhhiieiipmeecdmeljggmfee] - No Path Or update_url value
R2 vToolbarUpdater3.2.0; C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\3.2.0\ToolbarUpdater.exe [1843736 2014-09-02] (AVG Secure Search)
S3 MerakiVNCService; C:\Windows\TEMP\winvnc.exe -service [X]
U0 SR; No ImagePath
U2 srservice; No ImagePath
U2 TMAgent; No ImagePath
HKU\.DEFAULT\Software\Classes\.exe: exefile => "%1" %* <===== ATTENTION!
HKU\.DEFAULT\Software\Classes\exefile: "%1" %* <===== ATTENTION!
HKU\S-1-5-19\Software\Classes\.exe: exefile => "%1" %* <===== ATTENTION!
HKU\S-1-5-19\Software\Classes\exefile: "%1" %* <===== ATTENTION!
HKU\S-1-5-20\Software\Classes\.exe: exefile => "%1" %* <===== ATTENTION!
HKU\S-1-5-20\Software\Classes\exefile: "%1" %* <===== ATTENTION!
HKU\S-1-5-21-1922212400-3647285654-2710573569-1002\Software\Classes\.exe: exefile => "%1" %* <===== ATTENTION!
HKU\S-1-5-21-1922212400-3647285654-2710573569-1002\Software\Classes\exefile: "%1" %* <===== ATTENTION!

Save the files as fixlist.txt into the same folder as FRST

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).

How is the computer running now?

#3 nasdaq


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Posted 24 March 2015 - 10:32 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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