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Computer only runs now in safe mode with networking


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50 replies to this topic

#1 blackbeard1111

blackbeard1111

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Posted 15 March 2015 - 07:11 PM

I am running a gateway 64 bit with window seven on it. Puter is around 7 years old now. For about 4 years now my puter has been crashing, with blue screen, three beeps at start up, won't boot at all, crashes with a blank screen, etc. Starting yesterday puter will run in safe mode w/networking without crashing,...so far. I've run Norton, win cleaner, malware bytes and no change.  Help?

Will



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#2 Aura

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Posted 15 March 2015 - 07:14 PM

Hi blackbeard1111 :)

Let's gather more information on your system and see what we can do about all these issues.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      ZrlQbFb.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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#3 blackbeard1111

blackbeard1111
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Posted 15 March 2015 - 09:51 PM

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Will O (administrator) on 15-03-2015 at 19:45:34
Running from "C:\Users\Will O\Pictures"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: GM5632E Manufacturer: Gateway
Boot Mode: Network
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

 

=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.5.0.1060 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.5.0.1060 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden
Citrix Online Launcher (HKLM-x32\...\{F17C3DC2-2ACA-4B0E-BDBF-ACE61B14E7CD}) (Version: 1.0.183 - Citrix)
Classic PhoneTools (HKLM-x32\...\{E3436EE2-D5CB-4249-840B-3A0140CC34C3}) (Version: 9.00 - Avanquest software)
Classic PhoneTools (x32 Version: 9.00 - BVRP Software) Hidden
Definition Update for Microsoft Office 2010 (KB2956207) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{0E5D2277-B9CB-4FD2-92B7-7D145B0CE418}) (Version:  - Microsoft)
DirectXInstallService (x32 Version: 9.0.2 - Roxio) Hidden
EMCGadgets64 (Version: 1.1.501 - Sonic) Hidden
Express Burn Disc Burning Software (HKLM-x32\...\ExpressBurn) (Version: 4.77 - NCH Software)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Greeting Card Factory Deluxe (HKLM-x32\...\{511D773E-88A2-4AA5-9D92-77DB51887BFD}) (Version: 5.0.0.12 - Nova Development)
HP Officejet 6500 E710n-z Basic Device Software (HKLM\...\{ADDF4B84-5D28-4EAE-8511-EF808C8BC81C}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Officejet 6500 E710n-z Help (HKLM-x32\...\{130E5108-547F-4482-91EE-F45C784E08C7}) (Version: 140.0.2.2 - Hewlett Packard)
HP Officejet 6500 E710n-z Product Improvement Study (HKLM\...\{D5510D28-D0E4-433E-A0F3-EE3FCECA60D2}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Update (HKLM-x32\...\{B0069CFA-5BB9-4C03-B1C6-89CE290E5AFE}) (Version: 5.002.006.003 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Java 7 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.450 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Linksys Wireless-G USB Network Adapter (HKLM-x32\...\{C7EEF2B9-8C16-4A04-B98D-B1A952A47E55}) (Version:  - )
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Marketsplash Shortcuts (HKLM-x32\...\{16FCDD97-AE09-476B-88CD-261D852BD34C}) (Version: 1.0.1.7 - Hewlett-Packard)
MechWarrior Online (HKLM-x32\...\{ffbbd184-8eba-469f-bb26-ea4e1f6bfd4c}) (Version: 1.4.1.0 - Piranha Games Inc.)
MechWarrior Online (x32 Version: 1.4.1.0 - Piranha Games Inc.) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Default Manager (x32 Version: 2.2.114.0 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Microsoft Word 2010 (HKLM-x32\...\Office14.WordR) (Version: 14.0.7015.1000 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Norton AntiVirus (HKLM-x32\...\NAV) (Version: 21.6.0.32 - Symantec Corporation)
NVIDIA 3D Vision Driver 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 311.06 - NVIDIA Corporation)
NVIDIA Control Panel 311.06 (Version: 311.06 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 311.06 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.108.688 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.13.1106 - NVIDIA Corporation) Hidden
NVIDIA Update 1.11.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.11.3 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.11.3 - NVIDIA Corporation) Hidden
Prism Video File Converter (HKLM-x32\...\Prism) (Version: 2.01 - NCH Software)
RealDownloader (x32 Version: 17.0.14.26 - RealNetworks) Hidden
RealDownloader (x32 Version: 17.0.14.8 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (x32 Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.14 - RealNetworks)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
RegHunter (HKLM-x32\...\RegHunter) (Version: 1.3.3.1613 - Enigma Software Group, LLC)
Roxio Activation Module (x32 Version: 1.0 - Roxio) Hidden
Roxio CinePlayer Decoder Pack (x32 Version: 4.3.0 - Roxio) Hidden
Roxio Creator Audio (x32 Version: 3.7.0 - Roxio) Hidden
Roxio Creator Copy (x32 Version: 3.7.0 - Roxio) Hidden
Roxio Creator Data (x32 Version: 3.7.0 - Roxio) Hidden
Roxio Creator Premier (HKLM-x32\...\{469EF13B-4AD0-48D7-AF89-6B92278293E2}) (Version: 10.1 - Roxio)
Roxio Creator Premier (x32 Version: 3.7.0 - Roxio) Hidden
Roxio Creator Premier 10 (x32 Version: 10.2.606 - Roxio) Hidden
Roxio Creator Tools (x32 Version: 3.7.0 - Roxio) Hidden
Roxio Express Labeler (x32 Version: 3.2 - Roxio) Hidden
Roxio Update Manager (x32 Version: 6.0.0 - Roxio) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
SpyHunter 4 (HKLM-x32\...\SpyHunter) (Version: 4.19.13.4482 - Enigma Software Group, LLC)
SS Install (HKCU\...\SS Install) (Version:  - )
StorageWipe full version 1.0.0 (HKLM-x32\...\{905FDA9E-D0C1-47CF-A6B3-11A812DB7A05}_is1) (Version:  - Magiclab software)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.14 - TeamSpeak Systems GmbH)
TFM-561U USB Modem (HKLM\...\CNXT_MODEM_USB_ACF) (Version: 2.0.21.0 - TRENDnet)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.WordR_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.WordR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.WordR_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.WordR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.WordR_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.WordR_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.WordR_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.WordR_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2920813) 32-Bit Edition (HKLM-x32\...\{91140000-001B-0000-0000-0000000FF1CE}_Office14.WordR_{74BC74BD-9032-4646-B248-F9F45E6D1326}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956141) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.WordR_{53FDC948-3ABA-4BDE-BCEB-F1465C93D91C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.WordR_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.WordR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
UpdateService (x32 Version: 1.0.0 - RealNetworks, Inc.) Hidden
VD64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
Video Downloader (x32 Version: 1.0.0 - RealNetworks) Hidden
VideoPad Video Editor (HKLM-x32\...\VideoPad) (Version:  - NCH Software)
Virtual DJ - Atomix Productions (HKLM-x32\...\Virtual DJ - Atomix Productions) (Version:  - )
WinCleaner OneClick Professional Version 12 (HKLM-x32\...\WinCleaner OneClick Professional_is1) (Version: 12.5.0.0 - Business Logic Corporation)
World of Tanks (HKLM-x32\...\{1EAC1D02-C6AC-4FA6-9A44-96258C37C812NA}_is1) (Version:  - Wargaming.net)
World of Warplanes (HKLM-x32\...\{1EAC1D02-C6AC-4FA6-9A44-96258C37C813NA}_is1) (Version:  - Wargaming.net)

========================= Devices: ================================

Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_29C4&SUBSYS_5044107B&REV_02\3&2B8E0B4B&0&18
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Consumer IR Devices
Description: Consumer IR Devices
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: circlass
Device ID: ROOT\SYSTEM\0001
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr
Device ID: ROOT\LEGACY_SPLDR\0000
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: eHome Infrared Receiver (USBCIR)
Description: eHome Infrared Receiver (USBCIR)
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Microsoft
Service: usbcir
Device ID: USB\VID_147A&PID_E018\00000ABF
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 3053.79 MB
Available physical RAM: 2230.06 MB
Total Pagefile: 6105.77 MB
Available Pagefile: 5282.23 MB
Total Virtual: 4095.88 MB
Available Virtual: 3983.09 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:297.99 GB) (Free:155.46 GB) NTFS

========================= Users: ========================================

User accounts for \\WILLO-PC

Administrator            Guest                    UpdatusUser             
Will O                  

**** End of log ****



#4 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,670 posts
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  •  
  • Gender:Male
  • Local time:03:09 PM

Posted 16 March 2015 - 05:30 AM

You can uninstall the following programs:
  • Adobe AIR;
  • Java 7 Update 45;
  • RegHunter - Most likely the cause of your issue since it's a software from Enigma Software Group and they are known to cause boot issues;
  • SpyHunter 4 - Most likely the cause of your issue since it's a software from Enigma Software Group and they are known to cause boot issues;
Start with that, then try to boot normally after.

Edit: Someone recently posted a thread about SpyHunter keeping her computer in a boot loop as well, here:

http://www.bleepingcomputer.com/forums/t/570220/spyhunter-keep-pc-in-a-boot-loop-state/

Edited by Aura., 16 March 2015 - 07:26 AM.

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#5 blackbeard1111

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Posted 16 March 2015 - 10:30 AM

Two programs I could not uninstall:

 

Java 7 update 45

 

[Window Title]
Windows Installer

[Main Instruction]
The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

[OK]

______________________________________________________

 

Adobe Air and I think I'm signed in as admin

 

Sorry, an error has occurred

 

An error occurred while uninstalliingAdobe AIR. Uninstallation

may not be allowed by your administrator. Please contact

your administrator.

 

___________________________________________

 

Thanks so much for trying to help me



#6 Aura

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Posted 16 March 2015 - 10:47 AM

You are in Safe Mode, where the Windows MSI isn't running and without it, they won't uninstall. You uninstalled both Enigma Software Group programs, right? Can you try booting normally and see if it works?

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#7 blackbeard1111

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Posted 16 March 2015 - 02:50 PM

Tried rebooting normal but still goes into the blue screen endless loop

Got the reg hunter and spy hunter deleted but that is all.

 

Thank you so much

Will



#8 Aura

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Posted 16 March 2015 - 02:53 PM

Alright, let's take a look at your minidumps to see what is causing that BSOD.

Inxv2xa.pngBSOD Minidumps
Follow the instructions below to get and upload your BSOD minidumps so I can analyze them:
  • Create a new folder on your Desktop called dumps;
  • Go in your C:\windows\minidump folder, copy every files inside then paste them in your dumps folder;
  • Right-click on the dumps folder, select Send to then Compressed (zipped) folder;
  • Attach the compressed folder (archive) to your next reply and post it;

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#9 blackbeard1111

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Posted 16 March 2015 - 03:58 PM

did as you said, but I don't know where the zip file is to attach?



#10 Aura

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Posted 16 March 2015 - 04:06 PM

If you click on the More Reply Options button, you'll have the option to attach files, below the text area.

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#11 blackbeard1111

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Posted 16 March 2015 - 04:21 PM

ah , found it. but got this message

 

Upload Skipped (This file was too big to upload)

 



#12 blackbeard1111

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Posted 16 March 2015 - 04:22 PM

had to up the resolution in safe mode to see all of the desktop



#13 Aura

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Posted 16 March 2015 - 04:36 PM

The archive is too big. Upload it on ge.tt and give me the download link (URL).

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#14 blackbeard1111

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Posted 16 March 2015 - 05:16 PM

don't understand. I'm a little slow lately and not really up on some of this.

 

Thanks



#15 Aura

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Posted 16 March 2015 - 05:19 PM

ge.tt is a website. Simply go on it, click on the Upload files button and select your minidump archive. From there, it'll upload it. Once done, copy and paste the URL to which you are redirected here.

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