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Cleaning up computer


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9 replies to this topic

#1 javier90mfc

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Posted 15 March 2015 - 03:23 PM

Windows 8 64 bit. AMD A80-6410 APU with AMD Radeon R5 Graphics 2.00 GHz. 6 GB RAM. Computer is a only a couple of months old but running slow and spikey, won't play hq videos and can't run certain games. Graphics / video card fried? McAfee installed as virus protection. McAcfee On-Access Scanner Service runs 162.2 MB of Memory on Task Manager. Firfox (32 bit) runs 213.2 MB of memory on task manager.

Any suggestions?

 

Any help would be appreciated, any thank you in advance. Attached File  FRST.txt   42.56KB   3 downloadsAttached File  Addition.txt   31.78KB   3 downloads



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#2 javier90mfc

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Posted 15 March 2015 - 03:25 PM

Specific malware / viruses include: SearchProtect, possibly ColorMedia.exe



#3 olgun52

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Posted 15 March 2015 - 03:46 PM

Hello javier90mfc and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.
 
My name is Yılmaz and I'll help you with the cleanup of malware from your computer.

Before we move on, please read the following points carefully.

  • Please complete all steps in the specified order.
  • Even if tools don't find malware, I want you to post the logfiles anyway.
  • Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
  • Read the instructions carefully. If you have problems, stop what you  were doing and describe the problems you encountered as precisely as  you can.
  • Don't install or uninstall software during the cleanup unless you are told to do so.
  • If you can't answer for the next few days, please let me know. If  you haven't answered within 5 days, I am assuming that you don't need  help anymore and your topic will be closed.
  • I can not guarantee that we will find and be able to remove all  malware. The cleaning process is not instant. Please continue to review  my answers until I tell you that your computer is clean
  • Please reply to this thread. Do not start a new topic
  • As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.
  • Please open as administrator  the computer. How is open as administrator  the computer?
  • Disable your AntiVirus and AntiSpyware applications, as they will  interfere with our tools and the removal. If you are unsure how to do  this, please refer to get help here

Thanks
---------------------------------------------------------------------------------------------------------
 
I am currently reviewing your log.I will be back with a fix for your problem as soon as possible.Please be patient with me during this time.
 
:hello:
 
Sincerely


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
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#4 olgun52

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Posted 15 March 2015 - 04:08 PM

Do you use the pokki and did you install ?

https://www.pokki.com/windows-8-start-menu


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
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#5 javier90mfc

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Posted 15 March 2015 - 04:11 PM

Yes... I use Pokki and I have the Start Menu installed. Not the specific one on the that website though. Mine looks like the default one



#6 olgun52

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Posted 15 March 2015 - 04:43 PM

Hi javier90mfc,
 
Okay.
------------------
Please go to Start, Click Control Panel , click Programs and then click Programs and Features if it still exists:
UniDeals
PicColor Utility
Search Protect

--------------------------------------------
Step 1:
FRST Script:
Please download this attached txt.gif  fixlist.txt   8.94KB   0 downloads and save it in the same directory as FRST.

  • Start FRST with Administrator privileges.
  • Press the Fix button.
  • When finished, a log file (Fixlog.txt) pops up and is saved to the same location the tool was run from.
    Please copy and paste its contents in your next reply.

NOT : It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.
and fixlist.txt are in the same location or the fix will not work.
 
Step 2:
Please download AdwCleaner by Xplode onto your desktop.

  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search, then Clean.
  • A logfile will automatically open after the scan has finished.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 3:
Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista / 7 / 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Step4:
Scan with Malwarebytes Antimalware:
Please download Malwarebytes Anti-Malware to your desktop.

  • Double-click the downloaded setup file and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.

If the program is already installed:

  • Run Malwarebytes Antimalware
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply

Have a nice day.

 

Attached Files


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#7 javier90mfc

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Posted 15 March 2015 - 05:59 PM

malwarebytes succesfully removed SearchProtect and PicColor. However, my start menu has been removed. do you recommend downloading the lastest start menu by pokki?Attached File  JRT.txt   1.11KB   2 downloadsAttached File  Fixlog.txt   17.28KB   2 downloadsAttached File  AdwCleanerS1.txt   1005bytes   2 downloadsAttached File  malwarebytes before.txt   29.68KB   2 downloadsAttached File  malwarebytes after.txt   1.03KB   1 downloads



#8 olgun52

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Posted 15 March 2015 - 06:48 PM

Adwcleaner ---->>> Key Deleted : HKCU\Software\Pokki

Do not use my suggestions.

-----------------------------------------------

Run Eset Online Scan

Please run this online scan to help look for remnants. Ensure your external and/or USB drives are inserted during the scan.

 

All browsers should be closed.

In Microsoft Windows Vista/Win7, you must open the Web browser via a right-click using the Run as Administrator command.

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Select Enable detection of potentially unwanted applications and select Advanced Settings:
  • Make sure that the option Remove found threats is ticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan Archives
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.

 


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#9 olgun52

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Posted 19 March 2015 - 07:03 AM

4 Day Inactivity

This is the third day since my last post. Are you still there?

If you need more time, just let me know.

If you do not post within 24 hours, this thread will be closed due to inactivity.


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#10 olgun52

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Posted 21 March 2015 - 08:32 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 





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