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New Laptop Utterly Slow- Bleeping Windows 8.1


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#1 GoBigBlueKY14

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Posted 14 March 2015 - 06:44 PM

I just purchased a new laptop about a week and a half ago.  Loved it the first week, but now all of a sudden it keeps freezing up or the internet runs extremely slow.  I am not having issues with any other computers in my house and have reset my internet connection plenty of times.  

 

I will be in the middle of working on something and then screen randomly freezes and takes a min to do whatever the heck it is doing so I can even click on anything, re-load the page or load a new one, or even click and open files.  This is getting rather annoying.  I am really missing the Windows 7 of my older laptop.

 

I was not sure what I should run first to give anyone here who could assist me with my problem so will wait for feedback.

 

Thank you.Attached File  HP Laptop.jpg   39.83KB   0 downloads



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#2 Chris Cosgrove

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Posted 14 March 2015 - 07:32 PM

First of all - welcome to BC !

 

Your computer may not have the highest specs in the business but it certainly should not be freezing or crawling. I suggest you download and run Farber's Mini Toolbox, a free download, which you can from BC here -

 

http://www.bleepingcomputer.com/download/minitoolbox/

 

When you download it save it to your desktop or, if all your downloads go to 'Downloads', move it to the desktop using Windows Explorer and run it. When it opens select 'Last 10 event errors' and 'List installed software' then run it. It will create a log file. Open the file and copy all the text and paste it into your next post. This will give us a starting point.

 

Win 8 / 8.1 is different from Win 7 but once you get into it, particularly the 8.1 version, it is not that much different and your problems are not due to the fact that you are now running 8.1 !.

 

Chris Cosgrove



#3 GoBigBlueKY14

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Posted 14 March 2015 - 07:54 PM

I think I know you from DSLR, maybe?? 

 

MiniToolBox by Farbar  Version: 09-03-2015

Ran by XXXXX (administrator) on 14-03-2015 at 21:05:12

Running from "C:\Users\XXXXX\Desktop"

Microsoft Windows 8.1  (X64)

Model: HP 15 Notebook PC Manufacturer: Hewlett-Packard

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (03/14/2015 07:02:03 PM) (Source: Application Hang) (User: )

Description: The program chrome.exe version 41.0.2272.89 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 1264

 

Start Time: 01d05e8278266269

 

Termination Time: 50170

 

Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

 

Report Id: ebbdf67e-ca9d-11e4-8262-3863bba74206

 

Faulting package full name:

 

Faulting package-relative application ID:

 

Error: (03/14/2015 06:37:15 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 14353281

 

Error: (03/14/2015 06:37:15 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledEvent 14353281

 

Error: (03/14/2015 06:37:15 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (03/14/2015 02:38:03 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 1281

 

Error: (03/14/2015 02:38:03 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledEvent 1281

 

Error: (03/14/2015 02:38:03 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (03/13/2015 04:27:33 PM) (Source: Microsoft Office 15) (User: )

Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {0BA1BEA1-731F-47CE-98C8-47C1DB9670D4}

 

Error: (03/13/2015 04:27:14 PM) (Source: Microsoft Office 15) (User: )

Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {0BA1BEA1-731F-47CE-98C8-47C1DB9670D4}

 

Error: (03/13/2015 10:06:41 AM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 6250

 

 

System errors:

=============

Error: (03/14/2015 08:20:01 PM) (Source: DCOM) (User: XXXXX-Laptop)

Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}XXXXX-LaptopXXXXXS-1-5-21-1770800397-3180490091-1522479746-1001LocalHost (Using LRPC)UnavailableS-1-15-2-2797628141-1032543828-3403356667-589414106-3422428240-117373935-3522309956

 

Error: (03/14/2015 10:52:33 AM) (Source: DCOM) (User: XXXXX-Laptop)

Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

 

Error: (03/14/2015 10:30:44 AM) (Source: DCOM) (User: XXXXX-Laptop)

Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

 

Error: (03/13/2015 05:47:43 PM) (Source: DCOM) (User: XXXXX-Laptop)

Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}XXXXX-LaptopXXXXXS-1-5-21-1770800397-3180490091-1522479746-1001LocalHost (Using LRPC)UnavailableS-1-15-2-529097745-2834420918-3102592464-1859922188-4290896502-2041721579-1980743902

 

Error: (03/13/2015 05:34:00 PM) (Source: DCOM) (User: XXXXX-Laptop)

Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}XXXXX-LaptopXXXXXS-1-5-21-1770800397-3180490091-1522479746-1001LocalHost (Using LRPC)UnavailableS-1-15-2-529097745-2834420918-3102592464-1859922188-4290896502-2041721579-1980743902

 

Error: (03/13/2015 05:33:56 PM) (Source: DCOM) (User: XXXXX-Laptop)

Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}XXXXX-LaptopXXXXXS-1-5-21-1770800397-3180490091-1522479746-1001LocalHost (Using LRPC)UnavailableS-1-15-2-529097745-2834420918-3102592464-1859922188-4290896502-2041721579-1980743902

 

Error: (03/13/2015 05:28:36 PM) (Source: DCOM) (User: XXXXX-Laptop)

Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}XXXXX-LaptopXXXXXS-1-5-21-1770800397-3180490091-1522479746-1001LocalHost (Using LRPC)UnavailableS-1-15-2-529097745-2834420918-3102592464-1859922188-4290896502-2041721579-1980743902

 

Error: (03/13/2015 05:28:33 PM) (Source: DCOM) (User: XXXXX-Laptop)

Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}XXXXX-LaptopXXXXXS-1-5-21-1770800397-3180490091-1522479746-1001LocalHost (Using LRPC)UnavailableS-1-15-2-529097745-2834420918-3102592464-1859922188-4290896502-2041721579-1980743902

 

Error: (03/13/2015 05:15:47 PM) (Source: DCOM) (User: XXXXX-Laptop)

Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}XXXXX-LaptopXXXXXS-1-5-21-1770800397-3180490091-1522479746-1001LocalHost (Using LRPC)UnavailableS-1-15-2-529097745-2834420918-3102592464-1859922188-4290896502-2041721579-1980743902

 

Error: (03/13/2015 05:15:02 PM) (Source: DCOM) (User: XXXXX-Laptop)

Description: application-specificLocalActivation{9E175B6D-F52A-11D8-B9A5-505054503030}{9E175B9C-F52A-11D8-B9A5-505054503030}XXXXX-LaptopXXXXXS-1-5-21-1770800397-3180490091-1522479746-1001LocalHost (Using LRPC)UnavailableS-1-15-2-529097745-2834420918-3102592464-1859922188-4290896502-2041721579-1980743902

 

 

Microsoft Office Sessions:

=========================

Error: (03/14/2015 07:02:03 PM) (Source: Application Hang)(User: )

Description: chrome.exe41.0.2272.89126401d05e827826626950170C:\Program Files (x86)\Google\Chrome\Application\chrome.exeebbdf67e-ca9d-11e4-8262-3863bba74206

 

Error: (03/14/2015 06:37:15 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 14353281

 

Error: (03/14/2015 06:37:15 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledEvent 14353281

 

Error: (03/14/2015 06:37:15 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (03/14/2015 02:38:03 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 1281

 

Error: (03/14/2015 02:38:03 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledEvent 1281

 

Error: (03/14/2015 02:38:03 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: Continuously busy for more than a second

 

Error: (03/13/2015 04:27:33 PM) (Source: Microsoft Office 15)(User: )

Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {0BA1BEA1-731F-47CE-98C8-47C1DB9670D4}

 

Error: (03/13/2015 04:27:14 PM) (Source: Microsoft Office 15)(User: )

Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {0BA1BEA1-731F-47CE-98C8-47C1DB9670D4}

 

Error: (03/13/2015 10:06:41 AM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 6250

 

 

 

=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)

Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)

Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)

Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)

Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)

Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)

CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.8.4420 - CyberLink Corp.)

CyberLink Media Suite 10 (x32 Version: 10.0.8.4420 - CyberLink Corp.) Hidden

Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.3.5715 - CyberLink Corp.)

Cyberlink PhotoDirector (Version: 5.0.3.5715 - CyberLink Corp.) Hidden

CyberLink Power Media Player 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.5.4505 - CyberLink Corp.)

CyberLink Power Media Player 12 (x32 Version: 12.0.5.4505 - CyberLink Corp.) Hidden

CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.8.4316 - CyberLink Corp.)

CyberLink Power2Go 8 (x32 Version: 8.0.8.4316 - CyberLink Corp.) Hidden

CyberLink PowerBackup 2.6 (HKLM-x32\...\InstallShield_{ADD5DB49-72CF-11D8-9D75-000129760D75}) (Version: 2.6.1.0903 - CyberLink Corp.)

CyberLink PowerBackup 2.6 (x32 Version: 2.6.1.0903 - CyberLink Corp.) Hidden

CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.2.3220 - CyberLink Corp.)

CyberLink PowerDirector 12 (Version: 12.0.2.3220 - CyberLink Corp.) Hidden

DisableMSDefender (Version: 1.0.0 - Hewlett-Packard Company) Hidden

Dropbox 25 GB (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 0.9.0 - Dropbox, Inc.)

Energy Star (HKLM\...\{465CA2B6-98AF-4E77-BE22-A908C34BB9EC}) (Version: 1.0.9 - Hewlett-Packard Company)

Evernote v. 5.5.3 (HKLM-x32\...\{B1A0F908-1448-11E4-8684-00163E98E7D0}) (Version: 5.5.3.4236 - Evernote Corp.)

Foxit PhantomPDF (HKLM-x32\...\{89BF1D4D-1D62-451E-9496-B971BDE82720}) (Version: 6.0.33.715 - Foxit Corporation)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)

Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden

Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden

HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden

HP Documentation (HKLM-x32\...\{1CDE2883-9AE7-49E2-8F5B-06D5A19BDAE4}) (Version: 1.1.0.0 - Hewlett-Packard)

HP PC Hardware Diagnostics UEFI (x32 Version: 5.6.0.0 - Hewlett-Packard) Hidden

HP Recovery Manager (x32 Version: 1.2.1510 - Hewlett-Packard) Hidden

HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.7745.4851 - Hewlett-Packard)

HP Support Assistant (HKLM-x32\...\{904822F1-6C7D-4B91-B936-6A1C0810544C}) (Version: 7.7.34.34 - Hewlett-Packard Company)

HP System Event Utility (HKLM-x32\...\{F12B17AB-FCDA-4380-9D35-E3F871BF1093}) (Version: 1.2.6 - Hewlett-Packard Company)

HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)

Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)

Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3368 - Intel Corporation)

Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.9.4.1000 - Intel Corporation)

Intel® Rapid Storage Technology (Version: 12.9.4.1000 - Intel Corporation) Hidden

Intel® Trusted Connect Service Client (Version: 1.28.487.1 - Intel Corporation) Hidden

Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)

Java Auto Updater (x32 Version: 2.8.40.25 - Oracle Corporation) Hidden

McAfee LiveSafe - Internet Security (HKLM-x32\...\MSC) (Version: 13.6.1529 - McAfee, Inc.)

Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4693.1002 - Microsoft Corporation)

Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.4726.0226 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4693.1002 - Microsoft Corporation) Hidden

Office 15 Click-to-Run Licensing Component (Version: 15.0.4693.1002 - Microsoft Corporation) Hidden

Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4693.1002 - Microsoft Corporation) Hidden

OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)

Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.273.59 - Realtek Semiconductor Corp.)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.32.508.2014 - Realtek)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7335 - Realtek Semiconductor Corp.)

REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.0.0.37 - REALTEK Semiconductor Corp.)

swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden

Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 18.1.15.1 - Synaptics Incorporated)

 

**** End of log ****


Edited by GoBigBlueKY14, 14 March 2015 - 08:07 PM.


#4 GoBigBlueKY14

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Posted 15 March 2015 - 06:47 PM

Anyone? Please? Thank you :)

#5 Chris Cosgrove

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Posted 15 March 2015 - 07:00 PM

Most of your problems centre around Bonjour and the Office 365 suite.

 

How you got Bonjour installed I am not sure - Apple bundle it with iTunes - but you don't have any other Apple software on this computer. Unless you are using an Apple Air printer it can safely be uninstalled.

 

Your Office 365 problems seem to centre around the validation key. Since this computer is so new are you using a trial version that was bundled with the laptop ?  If you are, you need to be aware of two things - this trial will stop fairly soon, and 365 is a rental deal.

 

With the exception of 'Documentation' everything from 'Hp Customer experience' to 'HP event utility' can be safely deleted.

 

Chrome - go into settings, click the three bar symbol in the top right corner and you will see 'Settings' about three quarters of the way down. Right at the bottom of the ;Settings' page you will see 'Advanced settings', click on this. Towards the bottom of the 'Advanced settings' you will see 'System'. Untick  the box that says 'Continue running applications in the background'.

 

See how your computer is running after this. If you still have problems, post back. Oh, and give us a chance to get back to you in future !

 

Chris Cosgrove






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