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Computer becomes totally unresponsive


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#1 rad7

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Posted 14 March 2015 - 02:28 PM

Hello forum,

 

I have a relatively ancient Dell Inspiron Duo Laptop [Intel ® Atom ™ CPU N550, 1.50 Ghz with 2 GB RAM, Windows 7 Home Premium 32 bit] that is giving me lot of problems for the last couple of weeks. I know that the specs are pretty dismal, but for what I use this laptop, I never had any problems before. 

 

The issues first started about a month ago and progressed as below:

 

* First, I noticed that flash videos started playing as if they are slide shows. I searched various forums which said that this might have to do with the chrome browser & I followed some tips provided online to fix the problem, but the problem only got worse with time. Also, I could reproduce the same problem using other browsers like internet explorer. At this point, I never had any problems playing videos from my hard drive.

 

* During this time, I never had any problems with video play back using Silverlight plugin (on Amazon Prime), so I assumed that my laptop some how has issues playing flash and HTML5 videos. But during the last one week, even silverlight videos became very laggy. Also, from last week, even the videos from my hard drive are refusing to play normally.

 

* When I try to play any video, the CPU usage jumps to 100% & the computer becomes unresponsive.

 

* Previously, I used to temporarily fix this problem by restarting my computer every couple of hours. That used to fix the problem for an hour or so. Now, this no longer works.

 

*The computer seems to run ok if I don't play any videos (either in the browser or from the hard drive) or perform intensive tasks. But the minute, I do any of them (like watching a video on youtube at 480p), it becomes extremely laggy. I cannot even open many folders at the same time, which also causes it to become very slow.

 

* Finally, 2 weeks ago, I noticed that my laptop would suddenly turn off without any warning & wouldn't turn on for a couple of minutes. I guess it might be overheating for some reason.

 

Things I tried to fix this problem:

 

* I updated all my drivers using Dell update tool.

 

* I ran Kaspersky scan (now removed because it is slowing my PC), Malware bytes antimalware & Superantispyware scans & every thing is clean.

 

* I opened my laptop & cleaned all the dust & debris near the fan and elsewhere.

 

Can anyone please suggest me a way to diagnose and fix this problem? I am a student and cannot afford to buy a new laptop at this time. 

 

Thank you.


Edited by hamluis, 16 March 2015 - 02:13 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 rad7

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Posted 14 March 2015 - 05:03 PM

1. I just downloaded speccy and ran it after restarting my laptop:

 

http://speccy.piriform.com/results/mRf1fbfPmx1BzEiKwwAn4nl

 

2. I also downloaded Screen 317 Security Check as suggested by another member in this forum. However, when I try to run the program, I am getting an error message saying that "Windows cannot open this file - SecurityCheck.bat".

 

3. I downloaded and ran MiniToolBox, but the program hangs at "Getting Hosts Content" forever. As a result, the result.txt document only shows the following:

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Sudhir (administrator) on 14-03-2015 at 19:27:47
Running from "C:\Users\Sudhir\Desktop\Bleeping Computer tools"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: Inspiron 1090 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
========================= Hosts content: =================================
 
 
Update
 
I ran MiniToolBox this time by only selecting "List last 10 Event Viewer log, List Installed Programs, List Users, Partitions and Memory size". The results are as follows :
 
MiniToolBox by Farbar  Version: 09-03-2015
Ran by Sudhir (administrator) on 14-03-2015 at 21:01:41
Running from "C:\Users\Sudhir\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: Inspiron 1090 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/14/2015 07:49:46 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 9.1.2015.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 17e0
 
Start Time: 01d05eae7137c520
 
Termination Time: 16
 
Application Path: C:\Users\Sudhir\Desktop\Bleeping Computer tools\MiniToolBox.exe
 
Report Id:
 
Error: (03/14/2015 00:28:40 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (03/13/2015 11:33:35 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (03/13/2015 10:00:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: FMWatcher.exe, version: 1.1.15.2, time stamp: 0x53ba57c6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x11dc
Faulting application start time: 0xFMWatcher.exe0
Faulting application path: FMWatcher.exe1
Faulting module path: FMWatcher.exe2
Report Id: FMWatcher.exe3
 
Error: (03/13/2015 08:29:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: FMWatcher.exe, version: 1.1.15.2, time stamp: 0x53ba57c6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x5a8
Faulting application start time: 0xFMWatcher.exe0
Faulting application path: FMWatcher.exe1
Faulting module path: FMWatcher.exe2
Report Id: FMWatcher.exe3
 
Error: (03/13/2015 05:55:32 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (03/12/2015 07:46:53 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (03/12/2015 04:26:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: FMWatcher.exe, version: 1.1.15.2, time stamp: 0x53ba57c6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x82c
Faulting application start time: 0xFMWatcher.exe0
Faulting application path: FMWatcher.exe1
Faulting module path: FMWatcher.exe2
Report Id: FMWatcher.exe3
 
Error: (03/12/2015 02:13:34 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (03/11/2015 10:40:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: FMWatcher.exe, version: 1.1.15.2, time stamp: 0x53ba57c6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x106c
Faulting application start time: 0xFMWatcher.exe0
Faulting application path: FMWatcher.exe1
Faulting module path: FMWatcher.exe2
Report Id: FMWatcher.exe3
 
 
System errors:
=============
Error: (03/14/2015 08:51:10 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (03/14/2015 08:50:43 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Core Update Service service failed to start due to the following error: 
%%1053
 
Error: (03/14/2015 08:50:43 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the Garmin Core Update Service service to connect.
 
Error: (03/14/2015 08:49:57 PM) (Source: Service Control Manager) (User: )
Description: The UAC File Virtualization service failed to start due to the following error: 
%%2
 
Error: (03/14/2015 07:26:14 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (03/14/2015 07:26:14 PM) (Source: Service Control Manager) (User: )
Description: The CTService service hung on starting.
 
Error: (03/14/2015 07:24:49 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Core Update Service service failed to start due to the following error: 
%%1053
 
Error: (03/14/2015 07:24:49 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the Garmin Core Update Service service to connect.
 
Error: (03/14/2015 07:24:39 PM) (Source: Service Control Manager) (User: )
Description: The UAC File Virtualization service failed to start due to the following error: 
%%2
 
Error: (03/14/2015 07:22:29 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.
 
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
3RVX (HKLM\...\{66BB5D8F-D9BD-4799-A9FA-5731B3B7839A}) (Version: 2.5 - matt.malensek.net)
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
Accelerometer-Magnetometer (HKLM\...\{862892F1-2158-451D-82EC-4112E5DD8A93}) (Version: 1.00.0028 - STMicroelectronics)
Adblock Plus for IE (32-bit) (HKLM\...\{DF0E7912-4A45-4B24-B472-E521C4D2C663}) (Version: 99.9 - Eyeo GmbH)
Adobe Flash Player 16 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 17 PPAPI (HKLM\...\Adobe Flash Player PPAPI) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Photoshop Elements 7.0 (HKLM\...\Adobe Photoshop Elements 7) (Version: 7.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 7.0 (Version: 7.0 - Adobe Systems Incorporated) Hidden
Adobe Reader X (10.1.9) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.9 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.5.155 - Adobe Systems, Inc.)
Advanced Renamer (HKLM\...\Advanced Renamer_is1) (Version: 3.62 - Hulubulu Software)
Agent Ransack 2010 (HKLM\...\Agent Ransack_is1) (Version:  - )
ANT Drivers Installer x86 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Ashampoo Burning Studio 2010 Advanced (HKLM\...\Ashampoo Burning Studio 2010 Advanced_is1) (Version: 9.2.4 - ashampoo GmbH & Co. KG)
Atheros Bluetooth Suite (HKLM\...\{101A497C-7EF6-4001-834D-E5FA1C70FEFA}) (Version: 7.4.0.125 - Atheros)
Atheros WLAN and Bluetooth Client Installation Program (HKLM\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Atheros)
Audacity 2.0.3 (HKLM\...\Audacity_is1) (Version: 2.0.3 - Audacity Team)
Avidemux 2.6 (32-bit) (HKLM\...\Avidemux 2.6) (Version: 2.6.1.8321 - )
Broadcom CrystalHD Decoder (HKLM\...\{507F2E22-60FC-41AE-936A-0D158162A24F}) (Version: 3.6.1.32 - Broadcom Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 4.16 - Piriform)
Cisco EAP-FAST Module (HKLM\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cold Turkey version 0.9 (HKLM\...\{6498E673-B9C2-4544-A722-1E854B5B573E}_is1) (Version: 0.9 - Felix Belzile)
Color Efex Pro 3.0 Wacom Edition 3 (HKLM\...\Color Efex Pro 3.0 Wacom Edition 3) (Version: 3.0.0.1 - Nik Software, Inc.)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.126.0.62 - Conexant)
Content (Version: 1.00.0000 - Your Company Name) Hidden
Corel Painter 11 - ICA (Version: 11.0 - Corel Corporation) Hidden
Corel Painter 11 - IPM (Version: 011 - Corel Corporation) Hidden
Corel Painter 11 (HKLM\...\_{5B51BB5F-4E7C-4275-A653-E98534E9C1D2}) (Version:  - Corel Corporation)
Corel Painter 11 (Version: 11.0 - Corel Corporation) Hidden
Dell duo Station (HKLM\...\{DBA77958-961F-4161-A094-2E7CD5CD974F}) (Version: 1.0.7.34 - ArcSoft)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 5.14.0.9 - Dell)
Desktop iCalendar Lite (HKLM\...\Desktop iCalendar Lite_is1) (Version:  - Desksware, Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 3.0.3 - Dropbox, Inc.)
Eclipse Mobile Mouse (HKLM\...\MouseSuiteForPM59) (Version: 2.1.1.0 - Eclipse)
Elevated Installer (Version: 3.2.26.0 - Garmin Ltd or its subsidiaries) Hidden
eReg (Version: 1.20.138.34 - Logitech, Inc.) Hidden
FastStone Photo Resizer 3.1 (HKLM\...\FastStone Photo Resizer) (Version: 3.1 - FastStone Soft.)
Focus Me (HKLM\...\DistractionBlocker) (Version:  - )
Foxit Cloud (HKLM\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 2.3.25.1124 - Foxit Software Inc.)
Foxit Reader (HKLM\...\Foxit Reader_is1) (Version: 7.0.6.1126 - Foxit Software Inc.)
FredV2Step1 (HKLM\...\{D6BCD6F1-85F1-43AD-A5A8-FC7C070546DD}) (Version: 1.00.0000 - USMLE)
Free Countdown Timer 2.7.2 (HKLM\...\{404245D0-E836-4737-9C12-D4D0034540F5}_is1) (Version: 2.7 - Comfort Software Group)
Free Stopwatch 2.7.0 (HKLM\...\{A1FAC1AF-5615-47FE-B5C8-5E981EC8522B}_is1) (Version: 2.7 - Comfort Software Group)
Freemake Video Downloader (HKLM\...\Freemake Video Downloader_is1) (Version: 3.7.0 - Ellora Assets Corporation)
Garmin Express (HKLM\...\{0db152f6-3b8d-4363-aedd-374ee54d33ba}) (Version: 3.2.26.0 - Garmin Ltd or its subsidiaries)
Garmin Express (Version: 3.2.26.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (Version: 3.2.26.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)
Google Talk Plugin (HKLM\...\{CCE68200-4ED0-3E0A-A7F2-504897E356AB}) (Version: 5.1.5.17733 - Google)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
GVNotifier (HKCU\...\0185c1ce3287c685) (Version: 1.4.3.191 - Dave Amenta)
HTC Driver Installer (HKLM\...\{4CEEE5D0-F905-4688-B9F9-ECC710507796}) (Version: 4.6.0.001 - HTC Corporation)
IconHandler 32 bit (Version: 2.0 - Corel Corporation) Hidden
ICQ 8.1 (build 6337) (HKCU\...\ICQ) (Version: 8.1.6337.0 - Mail.Ru)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.14.10.2308 - Intel Corporation)
Jarte 5.3 (HKLM\...\Jarte_is1) (Version: 5.3 - Carolina Road Software L.L.C.)
Java 8 Update 31 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (Version: 2.8.31.13 - Oracle Corporation) Hidden
JavaFX 2.1.1 (HKLM\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
LAME v3.99.3 (for Windows) (HKLM\...\LAME_is1) (Version:  - )
Langauge (Version: 1.00.0000 - Your Company Name) Hidden
LastPass (uninstall only) (HKLM\...\LastPass) (Version:  - LastPass)
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Medieval CUE Splitter (HKLM\...\{B96D2269-568B-4CBF-9332-12FAE8B158F7}) (Version: 1.2.0 - Medieval Software)
Merriam-Webster 3.0 (HKLM\...\{F3812D83-86D2-4445-A841-3E0BA4F9A11C}) (Version:  - )
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 1.1.500.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 1.1.500.0 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
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Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
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Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Save as PDF Add-in for 2007 Microsoft Office programs (HKLM\...\{90120000-00B0-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
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Microsoft SQL Server Compact 4.0 SP1 ENU (HKLM\...\{773AC1E4-5F27-4DF6-A932-7FDDE35C069D}) (Version: 4.0.8876.1 - Microsoft Corporation)
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Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
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Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (Version: 12.0.21005 - Microsoft Corporation) Hidden
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ObjectDock Free (HKLM\...\ObjectDock Free) (Version: 2.0 - Stardock Corporation)
ObjectDock Free (Version: 2.0 - Stardock Corporation) Hidden
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Paint.NET v3.5.10 (HKLM\...\{529125EF-E3AC-4B74-97E6-F688A7C0F1BF}) (Version: 3.60.0 - dotPDN LLC)
PDFill PDF Editor with FREE Writer and FREE Tools (HKLM\...\{D1399216-81B2-457C-A0F7-73B9A2EF6902}) (Version: 9.0 - PlotSoft LLC)
Potplayer (HKLM\...\PotPlayer) (Version:  - Daum Kakao Corp.)
qBittorrent 3.1.5 (HKLM\...\qbittorrent) (Version: 3.1.5 - The qBittorrent project)
QuickSet32 (HKLM\...\{C4972073-2BFE-475D-8441-564EA97DA161}) (Version: 10.5.030 - Dell Inc.)
Realtek USB 2.0 Card Reader (HKLM\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30117 - Realtek Semiconductor Corp.)
Scott's Gmail Alert (HKLM\...\Scott's Gmail Alert) (Version:  - graphicport)
SeaTools for Windows (HKLM\...\SeaTools for Windows) (Version:  - Seagate Technology)
Skype™ 7.1 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.1.105 - Skype Technologies S.A.)
SN Stopwatch version 2.0.3 (HKLM\...\{BD73D90A-C521-42C7-A098-45F87A5FCBE3}_is1) (Version: 2.0.3 - )
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SugarSync Manager (HKLM\...\SugarSync) (Version: 1.9.80.99361 - SugarSync, Inc.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.0.1146 - SUPERAntiSpyware.com)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.1.8.0 - Synaptics Incorporated)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956096) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BC0B6553-7271-4D52-A076-E9A4780611E8}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
WebTablet IE Plugin (HKLM\...\Wacom WebTabletPlugin for IE) (Version: 1.1.0.4 - Wacom Technology Corp.)
WebTablet Netscape Plugin (HKLM\...\Wacom WebTabletPlugin for Netscape) (Version: 1.1.0.3 - Wacom Technology Corp.)
WinDjView 2.0.2 (HKLM\...\WinDjView) (Version: 2.0.2 - Andrew Zhezherun)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
WinPcap 4.1.2 (HKLM\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
WinX DVD Ripper Platinum 7.3.5 (HKLM\...\WinX DVD Ripper Platinum_is1) (Version:  - Digiarty Software, Inc.)
Yahoo! Messenger (HKLM\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 55%
Total physical RAM: 2035.87 MB
Available physical RAM: 895.88 MB
Total Pagefile: 4071.73 MB
Available Pagefile: 2445.98 MB
Total Virtual: 2047.88 MB
Available Virtual: 1945.48 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:298.09 GB) (Free:7.22 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ERRATICMIND-PC
 
Administrator            Guest                    Sudhir                   
 
 
**** End of log ****
 
Thank you.

Edited by rad7, 14 March 2015 - 07:15 PM.


#3 Chris Cosgrove

Chris Cosgrove

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Posted 14 March 2015 - 08:05 PM

First off - welcome to BC !

 

I see you have both Malwarebytes and Super Antispyware installed but you don't seem to have any anti-virus installed on this computer. At least I have been through your list of software twice and I don't see any names I recognise as A/V.

 

A/V is essential and there are any number of good free packages out there - AVG and Avast to name but two. I would suggest that you run a scan with both Malwarebytes and Super A/S then download and install the anti-virus package of your choice then do a full system scan with it once it is installed. If you have any problems installing A/V or running these scans, post back.

 

Chris Cosgrove



#4 rad7

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Posted 14 March 2015 - 11:56 PM

Thank you very much for your reply and for welcoming me to the forum.

 

I ran both Superantispyware & Malwarebytes antimalware. Both the scan results are clean.

 

I used to have antivirus, but uninstalled it as I felt that it is making my laptop even slower. But I followed your advice and installed Avast antivirus. I ran the scan and it told me that there are no viruses or malware, but it did detect an obscure add-on on IE, which it removed. It also told me that there is some "grime" in my laptop, but to remove that, I have to upgrade to a paid version.

 

I went to Dell's website again, where it showed me that there are some more drivers that I need to update, which I did. Windows update also updated more files after my last post. 

 

The laptop still feels sluggish and it becomes almost unusable with time or when I try to watch any videos (not HD videos) or do intensive tasks like open more than 3-4 tabs in the browser. 

 

* I don't know if there are any issues with my hard drive, but I ran the Seagate Sea Tools for Windows & the hard drive passed the Long Generic test.

 

* I am posting the new Speccy results below:

 

http://speccy.piriform.com/results/gE7ot0nTTVxZZngG7Kyfh0X

 

                                          &

 

* MiniToolBox by Farbar  Version: 09-03-2015

Ran by Sudhir (administrator) on 15-03-2015 at 01:25:54
Running from "C:\Users\Sudhir\Desktop\Bleeping Computer tools"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: Inspiron 1090 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/14/2015 10:57:27 PM) (Source: Dell - System Update) (User: ERRATICMIND-PC)
Description: Update failed
Package: Setup.exe
Description: 
Previous version: NA, New version: 
Log file: C:\Dell\UpdatePackage\log\bcmwl.log
Exit code: 111
 
Error: (03/14/2015 10:19:00 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {fd8bc59b-aedf-4f09-8d92-866ee053cc28}
 
Error: (03/14/2015 07:49:46 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 9.1.2015.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 17e0
 
Start Time: 01d05eae7137c520
 
Termination Time: 16
 
Application Path: C:\Users\Sudhir\Desktop\Bleeping Computer tools\MiniToolBox.exe
 
Report Id:
 
Error: (03/14/2015 00:28:40 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (03/13/2015 11:33:35 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (03/13/2015 10:00:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: FMWatcher.exe, version: 1.1.15.2, time stamp: 0x53ba57c6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x11dc
Faulting application start time: 0xFMWatcher.exe0
Faulting application path: FMWatcher.exe1
Faulting module path: FMWatcher.exe2
Report Id: FMWatcher.exe3
 
Error: (03/13/2015 08:29:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: FMWatcher.exe, version: 1.1.15.2, time stamp: 0x53ba57c6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x5a8
Faulting application start time: 0xFMWatcher.exe0
Faulting application path: FMWatcher.exe1
Faulting module path: FMWatcher.exe2
Report Id: FMWatcher.exe3
 
Error: (03/13/2015 05:55:32 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (03/12/2015 07:46:53 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (03/12/2015 04:26:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: FMWatcher.exe, version: 1.1.15.2, time stamp: 0x53ba57c6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x82c
Faulting application start time: 0xFMWatcher.exe0
Faulting application path: FMWatcher.exe1
Faulting module path: FMWatcher.exe2
Report Id: FMWatcher.exe3
 
 
System errors:
=============
Error: (03/15/2015 01:07:05 AM) (Source: DCOM) (User: )
Description: {0B5A2C52-3EB9-470A-96E2-6C6D4570E40F}
 
Error: (03/14/2015 11:44:14 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (03/14/2015 11:44:07 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Core Update Service service failed to start due to the following error: 
%%1053
 
Error: (03/14/2015 11:44:07 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the Garmin Core Update Service service to connect.
 
Error: (03/14/2015 11:43:44 PM) (Source: Service Control Manager) (User: )
Description: The UAC File Virtualization service failed to start due to the following error: 
%%2
 
Error: (03/14/2015 11:40:48 PM) (Source: ACPI) (User: )
Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
 
Error: (03/14/2015 11:40:43 PM) (Source: ACPI) (User: )
Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
 
Error: (03/14/2015 11:26:38 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (03/14/2015 11:26:31 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Core Update Service service failed to start due to the following error: 
%%1053
 
Error: (03/14/2015 11:26:31 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the Garmin Core Update Service service to connect.
 
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
3RVX (HKLM\...\{66BB5D8F-D9BD-4799-A9FA-5731B3B7839A}) (Version: 2.5 - matt.malensek.net)
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
Adblock Plus for IE (32-bit) (HKLM\...\{DF0E7912-4A45-4B24-B472-E521C4D2C663}) (Version: 99.9 - Eyeo GmbH)
Adobe Flash Player 16 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 17 PPAPI (HKLM\...\Adobe Flash Player PPAPI) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Photoshop Elements 7.0 (HKLM\...\Adobe Photoshop Elements 7) (Version: 7.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 7.0 (Version: 7.0 - Adobe Systems Incorporated) Hidden
Adobe Reader X (10.1.9) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.9 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.5.155 - Adobe Systems, Inc.)
Advanced Renamer (HKLM\...\Advanced Renamer_is1) (Version: 3.62 - Hulubulu Software)
Agent Ransack 2010 (HKLM\...\Agent Ransack_is1) (Version:  - )
ANT Drivers Installer x86 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Ashampoo Burning Studio 2010 Advanced (HKLM\...\Ashampoo Burning Studio 2010 Advanced_is1) (Version: 9.2.4 - ashampoo GmbH & Co. KG)
Atheros Bluetooth Suite (HKLM\...\{101A497C-7EF6-4001-834D-E5FA1C70FEFA}) (Version: 7.4.0.125 - Atheros)
Atheros WLAN and Bluetooth Client Installation Program (HKLM\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Atheros)
Audacity 2.0.3 (HKLM\...\Audacity_is1) (Version: 2.0.3 - Audacity Team)
Avast Free Antivirus (HKLM\...\Avast) (Version: 10.2.2214 - AVAST Software)
Avidemux 2.6 (32-bit) (HKLM\...\Avidemux 2.6) (Version: 2.6.1.8321 - )
Broadcom CrystalHD Decoder (HKLM\...\{507F2E22-60FC-41AE-936A-0D158162A24F}) (Version: 3.6.1.32 - Broadcom Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 4.16 - Piriform)
Cisco EAP-FAST Module (HKLM\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cold Turkey version 0.9 (HKLM\...\{6498E673-B9C2-4544-A722-1E854B5B573E}_is1) (Version: 0.9 - Felix Belzile)
Color Efex Pro 3.0 Wacom Edition 3 (HKLM\...\Color Efex Pro 3.0 Wacom Edition 3) (Version: 3.0.0.1 - Nik Software, Inc.)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.126.0.62 - Conexant)
Conexant SmartAudio (HKLM\...\SAII) (Version: 6.0.84.0 - Conexant Systems)
Content (Version: 1.00.0000 - Your Company Name) Hidden
Corel Painter 11 - ICA (Version: 11.0 - Corel Corporation) Hidden
Corel Painter 11 - IPM (Version: 011 - Corel Corporation) Hidden
Corel Painter 11 (HKLM\...\_{5B51BB5F-4E7C-4275-A653-E98534E9C1D2}) (Version:  - Corel Corporation)
Corel Painter 11 (Version: 11.0 - Corel Corporation) Hidden
Dell Digital Delivery (HKLM\...\{31045ECE-019D-4DDF-A5C8-5C51A3FE50EE}) (Version: 1.7.4501.0 - Dell Products, LP)
Dell duo Station (HKLM\...\{DBA77958-961F-4161-A094-2E7CD5CD974F}) (Version: 1.0.7.34 - ArcSoft)
Desktop iCalendar Lite (HKLM\...\Desktop iCalendar Lite_is1) (Version:  - Desksware, Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 3.0.3 - Dropbox, Inc.)
Eclipse Mobile Mouse (HKLM\...\MouseSuiteForPM59) (Version: 2.1.1.0 - Eclipse)
Elevated Installer (Version: 3.2.26.0 - Garmin Ltd or its subsidiaries) Hidden
eReg (Version: 1.20.138.34 - Logitech, Inc.) Hidden
FastStone Photo Resizer 3.1 (HKLM\...\FastStone Photo Resizer) (Version: 3.1 - FastStone Soft.)
Focus Me (HKLM\...\DistractionBlocker) (Version:  - )
Foxit Cloud (HKLM\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 2.3.25.1124 - Foxit Software Inc.)
Foxit Reader (HKLM\...\Foxit Reader_is1) (Version: 7.0.6.1126 - Foxit Software Inc.)
FredV2Step1 (HKLM\...\{D6BCD6F1-85F1-43AD-A5A8-FC7C070546DD}) (Version: 1.00.0000 - USMLE)
Free Countdown Timer 2.7.2 (HKLM\...\{404245D0-E836-4737-9C12-D4D0034540F5}_is1) (Version: 2.7 - Comfort Software Group)
Free Stopwatch 2.7.0 (HKLM\...\{A1FAC1AF-5615-47FE-B5C8-5E981EC8522B}_is1) (Version: 2.7 - Comfort Software Group)
Freemake Video Downloader (HKLM\...\Freemake Video Downloader_is1) (Version: 3.7.0 - Ellora Assets Corporation)
Garmin Express (HKLM\...\{0db152f6-3b8d-4363-aedd-374ee54d33ba}) (Version: 3.2.26.0 - Garmin Ltd or its subsidiaries)
Garmin Express (Version: 3.2.26.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (Version: 3.2.26.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)
Google Talk Plugin (HKLM\...\{CCE68200-4ED0-3E0A-A7F2-504897E356AB}) (Version: 5.1.5.17733 - Google)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
GVNotifier (HKCU\...\0185c1ce3287c685) (Version: 1.4.3.191 - Dave Amenta)
HTC Driver Installer (HKLM\...\{4CEEE5D0-F905-4688-B9F9-ECC710507796}) (Version: 4.6.0.001 - HTC Corporation)
IconHandler 32 bit (Version: 2.0 - Corel Corporation) Hidden
ICQ 8.1 (build 6337) (HKCU\...\ICQ) (Version: 8.1.6337.0 - Mail.Ru)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.14.10.2308 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.4.1002 - Intel Corporation)
Jarte 5.3 (HKLM\...\Jarte_is1) (Version: 5.3 - Carolina Road Software L.L.C.)
Java 8 Update 31 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (Version: 2.8.31.13 - Oracle Corporation) Hidden
JavaFX 2.1.1 (HKLM\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
LAME v3.99.3 (for Windows) (HKLM\...\LAME_is1) (Version:  - )
Langauge (Version: 1.00.0000 - Your Company Name) Hidden
LastPass (uninstall only) (HKLM\...\LastPass) (Version:  - LastPass)
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Medieval CUE Splitter (HKLM\...\{B96D2269-568B-4CBF-9332-12FAE8B158F7}) (Version: 1.2.0 - Medieval Software)
Merriam-Webster 3.0 (HKLM\...\{F3812D83-86D2-4445-A841-3E0BA4F9A11C}) (Version:  - )
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 1.1.500.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 1.1.500.0 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Save as PDF Add-in for 2007 Microsoft Office programs (HKLM\...\{90120000-00B0-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server Compact 4.0 SP1 ENU (HKLM\...\{773AC1E4-5F27-4DF6-A932-7FDDE35C069D}) (Version: 4.0.8876.1 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60816.0 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
ObjectDock Free (HKLM\...\ObjectDock Free) (Version: 2.0 - Stardock Corporation)
ObjectDock Free (Version: 2.0 - Stardock Corporation) Hidden
Opera Stable 28.0.1750.40 (HKLM\...\Opera 28.0.1750.40) (Version: 28.0.1750.40 - Opera Software ASA)
Paint.NET v3.5.10 (HKLM\...\{529125EF-E3AC-4B74-97E6-F688A7C0F1BF}) (Version: 3.60.0 - dotPDN LLC)
PDFill PDF Editor with FREE Writer and FREE Tools (HKLM\...\{D1399216-81B2-457C-A0F7-73B9A2EF6902}) (Version: 9.0 - PlotSoft LLC)
Potplayer (HKLM\...\PotPlayer) (Version:  - Daum Kakao Corp.)
qBittorrent 3.1.5 (HKLM\...\qbittorrent) (Version: 3.1.5 - The qBittorrent project)
QuickSet32 (HKLM\...\{C4972073-2BFE-475D-8441-564EA97DA161}) (Version: 10.5.030 - Dell Inc.)
Realtek Ethernet Controller Driver For Windows 7 (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.23.623.2010 - Realtek)
Realtek USB 2.0 Card Reader (HKLM\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30117 - Realtek Semiconductor Corp.)
Scott's Gmail Alert (HKLM\...\Scott's Gmail Alert) (Version:  - graphicport)
SeaTools for Windows (HKLM\...\SeaTools for Windows) (Version:  - Seagate Technology)
Skype™ 7.1 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.1.105 - Skype Technologies S.A.)
SN Stopwatch version 2.0.3 (HKLM\...\{BD73D90A-C521-42C7-A098-45F87A5FCBE3}_is1) (Version: 2.0.3 - )
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SugarSync Manager (HKLM\...\SugarSync) (Version: 1.9.80.99361 - SugarSync, Inc.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.0.1146 - SUPERAntiSpyware.com)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.1.8.0 - Synaptics Incorporated)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2920794) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BB006B39-9FD7-4DD5-942E-CDF1BBD718DB}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956104) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A8AEAD3C-C39C-47DA-A9B3-7F8C895B9E6A}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
WebTablet IE Plugin (HKLM\...\Wacom WebTabletPlugin for IE) (Version: 1.1.0.4 - Wacom Technology Corp.)
WebTablet Netscape Plugin (HKLM\...\Wacom WebTabletPlugin for Netscape) (Version: 1.1.0.3 - Wacom Technology Corp.)
WinDjView 2.0.2 (HKLM\...\WinDjView) (Version: 2.0.2 - Andrew Zhezherun)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
WinPcap 4.1.2 (HKLM\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
WinX DVD Ripper Platinum 7.3.5 (HKLM\...\WinX DVD Ripper Platinum_is1) (Version:  - Digiarty Software, Inc.)
Yahoo! Messenger (HKLM\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 77%
Total physical RAM: 2035.87 MB
Available physical RAM: 454.27 MB
Total Pagefile: 4071.73 MB
Available Pagefile: 1162.85 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.88 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:298.09 GB) (Free:6.16 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ERRATICMIND-PC
 
Administrator            Guest                                     
 
 
**** End of log ****

Edited by rad7, 15 March 2015 - 10:44 AM.


#5 rad7

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Posted 15 March 2015 - 03:06 PM

Can anyone please take a look at my updated Speccy & MinitoolBox results in my last message and advice me if any thing is wrong in my computer? The CPU usage continues to jump to 100% as soon as I try to play any video (not HD) either in browser or from hard drive or try to open more than 3-4 tabs.

 

I am seeing that the prices of SSDs are falling. If I want to upgrade this computer, will replacing my hard drive with SSD be of any use in this situation? I cannot upgrade RAM in my system.

 

Thank you.



#6 JohnC_21

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Posted 15 March 2015 - 04:06 PM

You have a 320GB hard drive with only 6GB free. That is one of your problems. You need to delete or backup data and get the free space up. Another thing. Avast now has a detection scheme called NG that can really slow down a computer like yours. You need to go to Uninstall Programs and then Remove the NG component. Avast also uses 25% or 50% or your hard drive space for System Restore (for NG) depending on what version you have. Look at your System Restore settings. How much of your hard drive space is set for  System Restore. I would recommend you uninstall avast and install Bitdefender free for your Atom Powered computer.The CPU itself is very low in the performance specs so I am not sure a SSD would help that much.

 

Another thing I noticed and I am not sure if it is a sensor error is the MB temp of 88 degrees C. That is very hot.

 

You can clean out your Temp files with TFC. This should give you some extra space.



#7 rad7

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Posted 15 March 2015 - 06:32 PM

Thank you for replying me. I have moved about 40 GB of data to my external hard drive. So, I now have 47 GB free in my laptop.

 

I haven't used an AV program for years as they always seemed to slow down my system. I started using them again only after these issues started as I thought my laptop might have become slow due to an infection. I always used Superantispyware & Malwarebytes Antimalware though. 

 

Now, I have removed Avast, but have not yet installed Bitdefender Free because I want to see of there is any improvement. However, the 480p videos on youtube are still playing like slide shows. When the CPU load increases, even the internet connection seems to get very slow. I don't have a problem on my nexus 7 android tablet as far as internet speed is concerned & it uses the same WiFi network.

 

I downloaded TFC & it it freed 136 MB of temporary files. I could no longer scroll using my trackpad after I ran this program. Perhaps the synaptics touch pad drivers are corrupted & I may have to download them again.

 

Yes, as I have mentioned in my previous post, it does get very hot within a few minutes after the CPU usage touches 100%. I thought dust may be blocking the fan outflow & I opened my laptop and cleaned it. 

 

The new Speccy results are as below:

 

http://speccy.piriform.com/results/GwqI1JIJIU3muwEF0MdyP5n



#8 JohnC_21

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Posted 15 March 2015 - 09:39 PM

The MB is definitely cooler. Because you were at such a low disk space, Windows Defrag could not run. I would run Defrag and see if the HDD needs defragging. Type Defrag in the search box.

 

Download and install this Graphics driver for the intel 3150.

 

Your Java is out of date. I would uninstall that. Also uninstall Adobe Flash V16.

 

See how the computer runs after doing a Defrag and with the updated graphics driver. It is also possible that you are having a hardware issue with the graphics chip.



#9 rad7

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Posted 16 March 2015 - 12:45 PM

I used windows defrag and after more than 8 hrs, it freed more than 9 GB in my hard drive. That is amazing because I use ultradefrag & I never remember it freeing so much space.
 
I tried to install that Intel 3150 graphics driver when these problems started. However, I got an error message saying that Dell is not allowing me to do that as they have their own version of the driver & only that driver can be installed. I downloaded that from dell's website and installed it. Now when I click on the Intel 3150 driver link, I am getting a msg saying that I have a newer version of the driver than the one I am trying to install.
 
I uninstalled Flash V16. 
 
I uninstalled Java, but now I realized that I may need to reinstall it as it is required to run a question bank (http://uworld.com/system_requirements.aspx) that I have a subscription for.
 
The computer feels a little fast and snappy after doing all this & but the issue of videos playing like a slide show remains. Also, the computer starts becoming slower if I open more than 3-4 tabs.
 
There is some thing interesting that I noticed. I downloaded the portable version of firefox on my flash drive. When I use this browser to play videos, it plays a lot better. However, even this starts becoming laggy after a long time. However, I am guessing that is because of the slow speed of my flash drive.
 
Thank you once again for all your help and advice.

Edited by rad7, 16 March 2015 - 12:47 PM.


#10 JohnC_21

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Posted 16 March 2015 - 01:18 PM

I would download and run Adwcleaner. Post the logs.

 

I advised uninstalling Java as you had a previous version. Current version is 8 update 40. I would use CCleaner to clean any browser cache on the computer. 

 

I would uninstall the following

Adobe Shockwave Player 12.1  if you do no watch shockwave videos or games

 

The notchy videos may be because of accessing the cache on the USB flash drive. You can try installing Firefox to the HDD. Chrome is very good also. For speeding up browsing in Firefox download the following addons.

.

If you type msconfig in the search box. Look under the Startup tab. How many startup items are running? Under the Services tab, check Hide Microsoft Services. How many services are running? For my Computer I have 9 non-Microsoft services running and three startup items.

 

Try doing a Clean Boot as shown here. Does the computer perform better?


Edited by JohnC_21, 16 March 2015 - 01:19 PM.


#11 rad7

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Posted 16 March 2015 - 05:01 PM

Under Startup tab, I have 13 items running - 1 Synaptics Pointing device driver, 3 for Atheros communications, 4 for Intel Corporation, 1 each for Conexant Universal Device Install/Uninstall, Logitech Setpoint, Scott's Gmail alert, Dell Quickset & LastPass. Under the services tab, after hiding microsoft services, I have 10 services running.
 
The computer runs ok as long as I don't open a browser to watch video or open more than 3-4 tabs. But as soon as I do that, it slows to a crawl.
 
I regularly use CCleaner to clear browser cache. I used it again today.
 
I uninstalled Adobe Shockwave Player 12.1
 
I already have Chrome installed on my HDD. Chrome & Opera are the main browsers that I use.
 
You have mentioned about some Firefox addons to speed up browsing, but I cannot see those links in your post. Can you please post them again? 
 
After hiding microsoft services, I did a clean boot, but still the same problems persisted. Here is the screen shot of task manager after clean boot, running just one tab of chrome with youtube video playing at 480p. And the CPU usage still jumps to 100%.
 
2mh2jo.png
 
Logs of Adwcleaner:
 
# AdwCleaner v4.112 - Logfile created 16/03/2015 at 15:31:32
# Updated 09/03/2015 by Xplode
# Database : 2015-03-15.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x86)
# Username : Sudhir - ERRATICMIND-PC
# Running from : C:\Users\Sudhir\Desktop\adwcleaner_4.112.exe
# Option : Cleaning
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\ProgramData\Allmyapps
Folder Deleted : C:\Program Files\Conduit
Folder Deleted : C:\Users\Sudhir\AppData\Local\apn
Folder Deleted : C:\Users\Sudhir\AppData\Local\Bundled software uninstaller
Folder Deleted : C:\Users\Sudhir\AppData\Local\PackageAware
Folder Deleted : C:\Users\Sudhir\AppData\LocalLow\Conduit
[!] Folder Deleted : C:\Users\Sudhir\AppData\Roaming\Mozilla\Firefox\Profiles\lsre4m8a.default\Extensions\searchy@searchy.xpi
Folder Deleted : C:\Users\Sudhir\AppData\Roaming\Mozilla\Firefox\Profiles\lsre4m8a.default\Extensions\isreaditlater@ideashower.com
 
***** [ Scheduled tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
Key Deleted : HKLM\SOFTWARE\Classes\iesmartbar.bandobjectattribute
Key Deleted : HKLM\SOFTWARE\Classes\iesmartbar.dockingpanel
Key Deleted : HKLM\SOFTWARE\Classes\iesmartbar.iesmartbar
Key Deleted : HKLM\SOFTWARE\Classes\iesmartbar.iesmartbarbandobject
Key Deleted : HKLM\SOFTWARE\Classes\iesmartbar.smartbardisplaystate
Key Deleted : HKLM\SOFTWARE\Classes\iesmartbar.smartbarmenuform
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7697BC38-D0FA-454B-AC75-968B4CCABFCE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6E13D095-45C3-4271-9475-F3B48227DD9F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\BI
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\torch
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Conduit
Key Deleted : HKLM\SOFTWARE\torch
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{90120000-00B0-0409-0000-0000000FF1CE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3152E1F19977892449DC968802CE8964
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\649A52D257CA5DB4EAAE8BA9EB23E467
 
***** [ Web browsers ] *****
 
-\\ Internet Explorer v0.0.0.0
 
 
-\\ Mozilla Firefox v
 
 
-\\ Google Chrome v41.0.2272.89
 
 
-\\ Opera v28.0.1750.40
 
 
*************************
 
AdwCleaner[R0].txt - [3254 bytes] - [16/03/2015 15:23:19]
AdwCleaner[S0].txt - [3249 bytes] - [16/03/2015 15:31:32]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3308  bytes] ##########

Edited by rad7, 16 March 2015 - 05:10 PM.


#12 JohnC_21

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Posted 16 March 2015 - 05:35 PM

Please run the following

 

Junkware Removal

 

Hitmap Pro 

 

TDSS killer.

 

How does the computer run after doing the above?

 

To obtain those addons in firefox go to Tools > Addons. Click Extensions and in the upper right type in the extension I mentioned. The extension will pop up and you click install. I am not sure why your CPU goes to 100% on videos. You can open Task Manager and see what processes are using that much CPU. Another tool to use would be Process Explorer.

 

One thing you can try is to avoid Flash when playing Videos and use HTML5 on youtube. Go to this page. Select Use HTML5 player. See if there is an improvment in performance. If it does work, bookmark the page as using CCleaner will probably delete the settings again.

 

Also do a sfc /scannow to see if there are any corrupt or missing system files. Type CMD in the search box and RIght Click Run as Administrator then type the command at the prompt.



#13 rad7

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Posted 17 March 2015 - 03:40 AM

After running sfc/scannow, I got the msg - "Windows Resource Protection did not find any integrity violations".
 
However, I cannot run Junkware removal and I am getting an error msg - "Windows cannot open the file - get.bat"
 
TDSS Killer didnot find any threats.
 
Hitman Pro Log:
 
HitmanPro 3.7.9.238
www.hitmanpro.com
 
   Computer name . . . . : ERRATICMIND-PC
   Windows . . . . . . . : 6.1.1.7601.X86/4
   User name . . . . . . : ERRATICMIND-PC\Sudhir
   UAC . . . . . . . . . : Disabled
   License . . . . . . . : Free
 
   Scan date . . . . . . : 2015-03-16 20:41:30
   Scan mode . . . . . . : Normal
   Scan duration . . . . : 18m 24s
   Disk access mode  . . : Direct disk access (SRB)
   Cloud . . . . . . . . : Internet
   Reboot  . . . . . . . : No
 
   Threats . . . . . . . : 1
   Traces  . . . . . . . : 10
 
   Objects scanned . . . : 2,074,481
   Files scanned . . . . : 51,296
   Remnants scanned  . . : 1,178,147 files / 845,038 keys
 
Malware _____________________________________________________________________
 
   C:\ProgramData\FocusMe\resources\psprolib.dll
      Size . . . . . . . : 358,912 bytes
      Age  . . . . . . . : 191.0 days (2014-09-06 21:26:57)
      Entropy  . . . . . : 6.8
      SHA-256  . . . . . : 0E8C07B6BB2A87E297CE6338140BB827801FB3D7171D3C96331288933CDBEC35
    > Bitdefender  . . . : Gen:Variant.Kazy.260801
      Fuzzy  . . . . . . : 112.0
 
 
Suspicious files ____________________________________________________________
 
   C:\Users\Sudhir\Desktop\Bleeping Computer tools\MiniToolBox.exe
      Size . . . . . . . : 402,944 bytes
      Age  . . . . . . . : 2.0 days (2015-03-14 19:50:26)
      Entropy  . . . . . : 7.9
      SHA-256  . . . . . : 04505690D3A8C561ADA2C87568627A7ABB2D3AB0937BFD853652D3C61621AA57
      Needs elevation  . : Yes
      Fuzzy  . . . . . . : 24.0
         Program has no publisher information but prompts the user for permission elevation.
         Entropy (or randomness) indicates the program is encrypted, compressed or obfuscated. This is not typical for most programs.
         Authors name is missing in version info. This is not common to most programs.
         Version control is missing. This file is probably created by an individual. This is not typical for most programs.
         Time indicates that the file appeared recently on this computer.
      Forensic Cluster
          0.0s C:\Users\Sudhir\Desktop\Bleeping Computer tools\MiniToolBox.exe
          0.0s C:\Users\Sudhir\Desktop\Bleeping Computer tools\MiniToolBox.exe
 
   C:\Windows\system32\MySQLite2010.dll
      Size . . . . . . . : 1,342,464 bytes
      Age  . . . . . . . : 577.7 days (2013-08-16 03:14:13)
      Entropy  . . . . . : 8.0
      SHA-256  . . . . . : 302ACA4264F977752BB354E4B15F95021DD1EF0D63144B1D46780E5376A7F52F
      Product  . . . . . : MySQLite2010
      Publisher  . . . . : Osen Kusnadi
      Copyright  . . . . : Copyright© 2011 Osen Kusnadi
      LanguageID . . . . : 1033
      Fuzzy  . . . . . . : 23.0
         Entropy (or randomness) indicates the program is encrypted, compressed or obfuscated. This is not typical for most programs.
         The Entry Point of this file lies in a resource section. This is an indication of malware infection.
         The .rsrc (resources) section in this program is set to executable. This is an indication of malware infection.
         Version control is missing. This file is probably created by an individual. This is not typical for most programs.
         Program contains PE structure anomalies. This is not typical for most programs.
         The file is located in a folder that contains core operating system files from Windows. This is not typical for most programs and is only common to system tools, drivers and hacking utilities.
 
 
Potential Unwanted Programs _________________________________________________
 
   HKLM\SOFTWARE\Classes\Record\{2009AF2F-5786-3067-8799-B97F7832FDD6}\ (FLV Player)
   HKLM\SOFTWARE\Classes\Record\{425E7597-03A2-338D-B72A-0E51FFE77A7E}\ (FLV Player)
   HKLM\SOFTWARE\Classes\Record\{915BB7D5-082E-3B91-B1E0-45B5FDE01F24}\ (FLV Player)
   HKLM\SOFTWARE\Classes\Record\{FB2E65F4-5687-33EF-9BBF-4E3C9C98D3B9}\ (FLV Player)
   HKU\S-1-5-21-1008405871-3635181206-1160156889-1003\Software\AppDataLow\Software\Smartbar\ (Conduit)
   HKU\S-1-5-21-1008405871-3635181206-1160156889-1003\Software\Smartbar\ (Conduit)
 
 
 
After running these scans, with non-microsoft services still not running, I restarted the computer. There seems to be a huge improvement in the playback of videos in the browsers (stuttering almost went away) as long the video is in html5 format & as long I don't open any other tab or open any other program. Even opening a simple word document is quickly increasing the CPU usage to 100%. Playback of flash videos is hit and miss - some times they stutter, some times they don't. Nevertheless, this is the best improvement I have seen in the performance of my laptop after these issues have started.
 
I think I will keep the non-microsoft services from running for now- I haven't seen any issues till now by doing that. 
 
Thank you once again for your help.


#14 JohnC_21

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Posted 17 March 2015 - 07:51 AM

You may not want to disable all non-microsoft services as your AV, Bitdefender, uses a service.

 

Here are some other programs I would uninstall if you do not use them. This can free up some additional space.

 

ObjectDock Free (HKLM\...\ObjectDock Free) (Version: 2.0 - Stardock Corporation)

Free Countdown Timer 2.7.2 (HKLM\...\{404245D0-E836-4737-9C12-D4D0034540F5}_is1) (Version: 2.7 - Comfort Software Group)
Free Stopwatch 2.7.0 (HKLM\...\{A1FAC1AF-5615-47FE-B5C8-5E981EC8522B}_is1) (Version: 2.7 - Comfort Software Group)
Focus Me (HKLM\...\DistractionBlocker) (Version:  - ) (Malware according to HitmanPro) (Possibly this program uses FMwatcher that is having startup issues)
ICQ 8.1 (build 6337) (HKCU\...\ICQ) (Version: 8.1.6337.0 - Mail.Ru)
SeaTools for Windows (HKLM\...\SeaTools for Windows) (Version:  - Seagate Technology) You can always download this later if you think you have a problem
Jarte 5.3  (you already have word)
SUPERAntiSpyware (not that great anymore for the new threats)
WinPcap 4.1.2
Advanced Renamer
Agent Ransack 2010
Cold Turkey version 0.9
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform) (can be downloaded when needed)
Medieval CUE Splitter
qBittorrent 3.1.5
either Adobe Reader or Foxit Reader. They both read PDF.

Edited by JohnC_21, 17 March 2015 - 08:33 AM.


#15 rad7

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Posted 17 March 2015 - 01:03 PM

Thank you, I will uninstall most of those programs. I downloaded some programs like Jarte & Foxit pdf reader just because they are lighter on resources, even though they some times have problems opening some word & pdf files. Even opening a couple of Word documents is some times making the CPU usage jump to 100%. 

 

It is surprising that FocusMe program was identified as malware. I have paid for this program & have been using it for the last couple of years & none of the AV programs or anti malware programs that I have used detected it. 

 

Would you suggest me to install any other program instead of Superantispyware? 

 

Also, I have uninstalled WinPcap a couple of times, but it some how keeps coming back. Is there any special way to uninstall it?






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