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XP/Firefox clogged up with 2000+ HP files


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#1 Terry White

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Posted 14 March 2015 - 09:40 AM

My computer takes over 5 mins to boot up.The server is 7MBs.    I made  various attempts to remove HP printer plus all the attachments and I am now stuck with 2066 files when I do a search.                     I have scanned in safe mode with Mbam(paid).   Avast and SAS free. I have run ccleaner and Defragged and cleaned the cache.

Is there a file/registry cleaner I can use? Roughly 1500 of these are listad as Digital Imaging

600 cache38 and the remaining are various. In the type they are listed variously PF,App Ext,SPF file,

and just file folders. Is there a solution?



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#2 RolandJS

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Posted 14 March 2015 - 10:36 AM

BC doesn't recommend using registry cleaners/editors.  They will be along shortly - follow their advice and you won't go wrong  :)


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 hamluis

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Posted 14 March 2015 - 11:29 AM

I don't understand just what you are trying to do...or why.

 

BC does not support the use of registry cleaners/optimizers...see:

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 Terry White

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Posted 14 March 2015 - 12:30 PM

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Terry White (administrator) on 14-03-2015 at 17:45:30
Running from "C:\Documents and Settings\Terry White\Desktop"
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Model: RB105AA-ABE SR1865ES ES620 Manufacturer: Compaq Presario 061
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/11/2015 05:27:21 PM) (Source: Application Hang) (User: )
Description: Hanging application avastui.exe, version 10.2.2214.850, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (03/11/2015 05:27:21 PM) (Source: Application Hang) (User: )
Description: Hanging application avastui.exe, version 10.2.2214.850, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (03/11/2015 05:27:21 PM) (Source: Application Hang) (User: )
Description: Hanging application avastui.exe, version 10.2.2214.850, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (03/11/2015 05:18:38 PM) (Source: Application Error) (User: )
Description: Faulting application pfgui.exe, version 7.0.30.3, faulting module pfgui.exe, version 7.0.30.3, fault address 0x000800bf.
Processing media-specific event for [pfgui.exe!ws!]
 
Error: (03/10/2015 10:13:06 AM) (Source: Application Hang) (User: )
Description: Hanging application yct.exe, version 3.8.0.7955, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (03/07/2015 02:40:45 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.
 
Error: (03/04/2015 04:43:21 PM) (Source: MsiInstaller) (User: AUCTION)
Description: Product: Destination Component -- Error 1706. An installation package for the product Destination Component cannot be found. Try the installation again using a valid copy of the installation package 'Destinations.msi'.
 
Error: (03/04/2015 04:42:36 PM) (Source: MsiInstaller) (User: AUCTION)
Description: Product: Destination Component -- Error 1706. An installation package for the product Destination Component cannot be found. Try the installation again using a valid copy of the installation package 'Destinations.msi'.
 
Error: (03/04/2015 04:42:17 PM) (Source: MsiInstaller) (User: AUCTION)
Description: Product: Destination Component -- Error 1706. An installation package for the product Destination Component cannot be found. Try the installation again using a valid copy of the installation package 'Destinations.msi'.
 
 
System errors:
=============
Error: (03/14/2015 09:11:42 AM) (Source: DCOM) (User: AUCTION)
Description: DCOM got error "%%1058" attempting to start the service hpqcxs08 with arguments ""
in order to run the server:
{1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
 
Error: (03/14/2015 09:11:42 AM) (Source: DCOM) (User: AUCTION)
Description: DCOM got error "%%1058" attempting to start the service hpqcxs08 with arguments ""
in order to run the server:
{1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
 
Error: (03/14/2015 09:11:42 AM) (Source: DCOM) (User: AUCTION)
Description: DCOM got error "%%1058" attempting to start the service hpqcxs08 with arguments ""
in order to run the server:
{1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
 
Error: (03/14/2015 09:11:42 AM) (Source: DCOM) (User: AUCTION)
Description: DCOM got error "%%1058" attempting to start the service hpqcxs08 with arguments ""
in order to run the server:
{1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
 
Error: (03/14/2015 09:11:42 AM) (Source: DCOM) (User: AUCTION)
Description: DCOM got error "%%1058" attempting to start the service hpqcxs08 with arguments ""
in order to run the server:
{1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
 
Error: (03/14/2015 09:11:37 AM) (Source: DCOM) (User: AUCTION)
Description: DCOM got error "%%1058" attempting to start the service hpqcxs08 with arguments ""
in order to run the server:
{1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
 
Error: (03/14/2015 09:11:37 AM) (Source: DCOM) (User: AUCTION)
Description: DCOM got error "%%1058" attempting to start the service hpqcxs08 with arguments ""
in order to run the server:
{1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
 
Error: (03/14/2015 09:11:37 AM) (Source: DCOM) (User: AUCTION)
Description: DCOM got error "%%1058" attempting to start the service hpqcxs08 with arguments ""
in order to run the server:
{1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
 
Error: (03/14/2015 09:08:12 AM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service failed to start due to the following error: 
%%3
 
Error: (03/13/2015 03:04:43 PM) (Source: DCOM) (User: AUCTION)
Description: DCOM got error "%%1058" attempting to start the service hpqcxs08 with arguments ""
in order to run the server:
{1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
 
 
Microsoft Office Sessions:
=========================
Error: (03/11/2015 05:27:21 PM) (Source: Application Hang)(User: )
Description: avastui.exe10.2.2214.850hungapp0.0.0.000000000
 
Error: (03/11/2015 05:27:21 PM) (Source: Application Hang)(User: )
Description: avastui.exe10.2.2214.850hungapp0.0.0.000000000
 
Error: (03/11/2015 05:27:21 PM) (Source: Application Hang)(User: )
Description: avastui.exe10.2.2214.850hungapp0.0.0.000000000
 
Error: (03/11/2015 05:18:38 PM) (Source: Application Error)(User: )
Description: pfgui.exe7.0.30.3pfgui.exe7.0.30.3000800bf
 
Error: (03/10/2015 10:13:06 AM) (Source: Application Hang)(User: )
Description: yct.exe3.8.0.7955hungapp0.0.0.000000000
 
Error: (03/07/2015 02:40:45 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.
 
Error: (03/04/2015 04:43:21 PM) (Source: MsiInstaller)(User: AUCTION)
Description: Product: Destination Component -- Error 1706. An installation package for the product Destination Component cannot be found. Try the installation again using a valid copy of the installation package 'Destinations.msi'.(NULL)(NULL)(NULL)
 
Error: (03/04/2015 04:42:36 PM) (Source: MsiInstaller)(User: AUCTION)
Description: Product: Destination Component -- Error 1706. An installation package for the product Destination Component cannot be found. Try the installation again using a valid copy of the installation package 'Destinations.msi'.(NULL)(NULL)(NULL)
 
Error: (03/04/2015 04:42:17 PM) (Source: MsiInstaller)(User: AUCTION)
Description: Product: Destination Component -- Error 1706. An installation package for the product Destination Component cannot be found. Try the installation again using a valid copy of the installation package 'Destinations.msi'.(NULL)(NULL)(NULL)
 
 
 
=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 2.1.4 - Hewlett-Packard) Hidden
4300 (Version: 51.0.230.000 - Hewlett-Packard) Hidden
4300_Help (Version: 51.0.230.000 - Hewlett-Packard) Hidden
4300Trb (Version: 51.0.230.000 - Hewlett-Packard) Hidden
Adobe Flash Player 16 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.7.157 - Adobe Systems, Inc.)
AiO_Scan_CDA (Version: 51.0.230.000 - Hewlett-Packard) Hidden
AiOSoftwareNPI (Version: 51.0.230.000 - Hewlett-Packard) Hidden
ATI - Software Uninstall Utility (HKLM\...\All ATI Software) (Version: 6.14.10.1012 - )
aTube Catcher (HKLM\...\aTube Catcher) (Version: 3.8.7955 - DsNET Corp)
AutoUpdate (HKLM\...\{18D10072035C4515918F7E37EAFAACFC}) (Version: 1.1 - )
Avast Free Antivirus (HKLM\...\avast) (Version: 10.2.2214 - AVAST Software)
BufferChm (Version: 110.0.180.000 - Hewlett-Packard) Hidden
Cards_Calendar_OrderGift_DoMorePlugout (Version: 2.03.0000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.15 - Piriform)
CP_Package_Variety1 (Version: 61.0.163.000 - Hewlett-Packard) Hidden
CP_Package_Variety2 (Version: 61.0.163.000 - Hewlett-Packard) Hidden
CP_Package_Variety3 (Version: 61.0.163.000 - Hewlett-Packard) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.09 - Piriform)
Destination Component (Version: 110.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (Version: 110.0.180.000 - Hewlett-Packard) Hidden
DeviceManagementQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
DivX Codec (HKLM\...\{7B63B2922B174135AFC0E1377DD81EC2}) (Version: 6.8.2 - DivX, Inc.)
DivX Converter (HKLM\...\{B13A7C41581B411290FBC0395694E2A9}) (Version: 6.6.0 - DivX, Inc.)
DivX Player (HKLM\...\{8ADFC4160D694100B5B8A22DE9DCABD9}) (Version: 6.7.0 - )
DivX Web Player (HKLM\...\{B7050CBDB2504B34BC2A9CA0A692CC29}) (Version: 1.4.0 - DivX,Inc.)
DJ_AIO_03_F4200_Software (Version: 110.0.238.000 - Hewlett-Packard) Hidden
DJ_AIO_03_F4200_Software_Min (Version: 110.0.238.000 - Hewlett-Packard) Hidden
DocProc (Version: 6.0.0.0 - Hewlett-Packard) Hidden
Fax_CDA (Version: 51.0.230.000 - Hewlett-Packard) Hidden
Free RAR Extract Frog (HKLM\...\Free RAR Extract Frog) (Version: 3.23 - Philipp Winterberg)
GPBaseService (Version: 110.0.180.000 - Hewlett-Packard) Hidden
High Definition Audio Driver Package - KB888111 (HKLM\...\KB888111WXPSP2) (Version: 20040219.000000 - Microsoft Corporation)
HP Deskjet F4200 All-In-One Driver Software 11.0 Rel .3 (HKLM\...\{C3B6AEB1-390C-4792-8677-CD87F8B2C959}) (Version: 11.0 - HP)
HP Imaging Device Functions 11.0 (HKLM\...\HP Imaging Device Functions) (Version: 11.0 - HP)
HP Photosmart Essential 2.5 (Version: 1.03.0000 - Hewlett-Packard) Hidden
HP PSC & OfficeJet 6.1.A (HKLM\...\{E5A8DDAB-AE80-48C6-A75B-D0FAB83B299D}) (Version:  - HP)
HP Solution Center 11.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 11.0 - HP)
HPProductAssistant (Version: 110.0.180.000 - Hewlett-Packard) Hidden
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.7.0 - LIGHTNING UK!)
Lager (Version: 1.0.0.0 - Hewlett-Packard) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (Version: 110.0.180.000 - Hewlett-Packard) Hidden
Maxthon Cloud Browser (HKLM\...\Maxthon3) (Version: 4.4.3.2000 - Maxthon International Limited)
Microsoft .NET Framework 2.0 (HKLM\...\Microsoft .NET Framework 2.0) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 2.0 (Version: 2.0.50727 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Office 2000 Professional (HKLM\...\{00010409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.2720 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Mozilla Firefox 29.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 29.0.1 (x86 en-US)) (Version: 29.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
NewCopy_CDA (Version: 51.0.230.000 - Hewlett-Packard) Hidden
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.11.9745 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.59.37 - NVIDIA Corporation)
NVIDIA nView Desktop Manager (HKLM\...\NVIDIA nView Desktop Manager) (Version: 6.14.10.12561 - NVIDIA Corporation)
Panda Cloud Antivirus (Version: 7.05.00.0000 - Panda Security) Hidden
Panda Devices Agent (Version: 1.04.00 - Panda Security) Hidden
Privatefirewall 7.0 (HKLM\...\{E8EA933E-03A2-4E62-9F52-812C72BE2A6B}) (Version: 7.0.30.3 - PWI, Inc.)
ProductContextNPI (Version: 51.0.230.000 - Hewlett-Packard) Hidden
PSSWCORE (Version: 2.03.0000 - Hewlett-Packard) Hidden
QFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Readme (Version: 51.0.230.000 - Hewlett-Packard) Hidden
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 5.10.0.5296 - Realtek Semiconductor Corp.)
Scan (Version: 11.0.0.0 - Hewlett-Packard) Hidden
SolutionCenter (Version: 110.0.180.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.14 - Piriform)
SpyShelter Personal Free 6.5 (HKLM\...\SpyShelter_is1) (Version: 6.5 - )
Status (Version: 110.0.180.000 - Hewlett-Packard) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1032 - SUPERAntiSpyware.com)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Toolbox (Version: 110.0.180.000 - Hewlett-Packard) Hidden
Toolbox (Version: 61.0.163.000 - Hewlett-Packard) Hidden
TrayApp (Version: 110.0.180.000 - Hewlett-Packard) Hidden
Unload (Version: 6.0.0 - Hewlett-Packard) Hidden
VideoToolkit01 (Version: 110.0.171.000 - Hewlett-Packard) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.0 - VideoLAN)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
WebReg (Version: 110.0.180.000 - Hewlett-Packard) Hidden
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (HKLM\...\KB952011) (Version: 1.0 - Microsoft Corporation)
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Installer 3.1 (KB893803) (HKLM\...\KB893803v2) (Version:  - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 79%
Total physical RAM: 1023.36 MB
Available physical RAM: 208.58 MB
Total Pagefile: 2460.5 MB
Available Pagefile: 1008.23 MB
Total Virtual: 2047.88 MB
Available Virtual: 1992.44 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:48.83 GB) (Free:34.86 GB) NTFS
8 Drive x: (DATA) (Fixed) (Total:117.19 GB) (Free:109.37 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\AUCTION
 
Administrator            ASPNET                   Guest                    
HelpAssistant            SUPPORT_388945a0         Terry White         
 
Here is the mini box one. I am not very clear on this.Do I open the speccy completely to send it.
I am sorry I am not used to this.


#5 hamluis

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Posted 14 March 2015 - 05:18 PM

For the Speccy link...just follow the directions provided, please.

 

Louis



#6 Terry White

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Posted 15 March 2015 - 05:45 AM

Hi Louis, I have Speccy on my computer already.

I followed the instructions about File-publish snapshot-copy to clipboard but when I get here I have no 'paste' in the panel I then copied the URL above the copy to clipboard and I have it in mydocuments.

Exactly the same results I then put it in a zip file but still couldnt copy and paste.

I'm sorry but I am very new at this sort of thing, normally I have no trouble with copy/paste.

Is there anything you can tell me about the mini tool box result ?

Terry



#7 hamluis

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Posted 15 March 2015 - 09:57 AM

Just go to the snapshot...copy the URL...paste it into your next post, please.

 

If I did not think that the Speccy snapshot URL is useful...I would not have asked for it.  It provides a lot of data about your system that is not reflected in the MTB data and is actually more useful (if one can be said to be more useful than the other).  Between the two tools. useful info is easily available to anyone trying to assist.

 

Louis



#8 Terry White

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Posted 15 March 2015 - 10:48 AM

   http://speccy.piriform.com/results/1b4OzlmA1fUENMyR5v84g3V

 

Does this give it?



#9 hamluis

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Posted 15 March 2015 - 02:48 PM

:thumbsup2: , see how it easy it was :) ?

 

It will take me a few minutes to review all data, I will edit this post with any ideas I have.

 

Louis

 

Edit:  You have 1GB RAM installed, which is sufficient enough to run XP without any heavy usage.  You have a number of different errors relating to your security applications...which, IMO, suggests malware.

 

Moving topic to Am I Infected forum for a look by the more knowledgeable.

 

Louis


Edited by hamluis, 15 March 2015 - 03:01 PM.


#10 Terry White

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Posted 16 March 2015 - 04:58 AM

Ok thanks Louis, but in safe mode I have already run Ccleaner scanned with Malwarebytes, Superantispyware and Avast. So I think we shall leave it at that. I am not knowledgeable enough to take it any further.
I will go and join all those 'Hanging applications' whatever they are. Regards, Terry

#11 Condobloke

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Posted 16 March 2015 - 03:06 PM

G'day Terry,

 

If you like....I can give you a couple of easy scans to run.....just to be sure you have no gremlins in the works....

 

I also had a HP printer, complete with hp's digital imaging etc etc etc.....I used a slightly more advanced uninstaller to get rid of it.....I can help you with that if you wish. You may need to reinstall in order to then make a clean sweep of it.....

 

Your call.


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

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#12 Torvald

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Posted 18 March 2015 - 12:54 PM

Terry,

 

From your MiniToolBox report, It looks like you might have two antivirus programs currently installed and active:  Avast Free Antivirus and Panda Cloud Antivirus. 

 

If this is true, it could explain many of your errors.  You really want to have only one actively scanning antivirus program installed at a time on your computer.


Google is my friend. Make Google your friend too.


#13 Terry White

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Posted 19 March 2015 - 08:36 AM

Hi, TORVALD,

                       Yes I can now see what you mean. I have never knowingly loaded it. It does not appear on my programme list or in my 'Add or Remove'. The Windows search box for Panda comes up with nothing and the same goes with REVO.

I cant see how I can uninstall something if I cant get at it and surely if it was active I would here from it with a Virus warning as Avast does. Thanks for your spotting it.  Terry






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