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Cryptowall 3.0 Have Private and Public Keys, need help


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#1 Marlittle

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Posted 14 March 2015 - 06:18 AM

Server at work is running Windows Server 2008. Old IT guy stopped backup of files to another location and never restarted before he left. Needless to say, we have no restore points, no individual file restore versions, no Shadow Copies, no backups. I had no idea it was this bad, new IT guy didn't either. Yikes. I know we have the Cryptowall 3.0, files HAVE to be retrieved. Our clients do not have other copies of the files given us. I caved and paid fee. Was given public key and private key and "decrypter". Decrypter stopped after 300 files, and then just kept looping, getting stuck on files but not unencrypting. Is there any software, or any solution I can utilize to unencrypt since I have the encryption keys? New server built, but useless without original client records.

Thanks in advance. Emergent situation. We've been down at work for 2 days. FRST can be obtained tomorrow, already left work for today (another night staying until 5am). Backup set to an external drive before I left.

Edited by Marlittle, 14 March 2015 - 06:33 AM.


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#2 Oh My!

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Posted 18 March 2015 - 09:24 AM

Greetings Marlittle and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

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Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. I am going to request one of our encryption experts to review your situation to see if we can offer any assistance. I realize we may be too late in our reply but I will proceed anyway.
Gary
 
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#3 Marlittle

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Posted 18 March 2015 - 10:09 AM

Thank you very much for your reply, do not worry. At this time I need no further assistance. I finally got the cryptowall decrypter (that I paid the ransom for) to work.

#4 Oh My!

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Posted 18 March 2015 - 10:14 AM

Thanks for the update. Just for my clarification, the one key decrypted all the files?
Gary
 
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#5 Marlittle

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Posted 18 March 2015 - 10:20 AM

Yes, it did. 9555 of them.

Edited by Marlittle, 18 March 2015 - 10:20 AM.


#6 Oh My!

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Posted 18 March 2015 - 10:29 AM

Thanks.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#7 Oh My!

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Posted 18 March 2015 - 12:41 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#8 Oh My!

Oh My!

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Posted 19 March 2015 - 10:19 PM

This topic has been re-opened at the request of the person who originally posted.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#9 Marlittle

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Posted 19 March 2015 - 10:20 PM

Thank you.

#10 Oh My!

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Posted 20 March 2015 - 08:46 AM

Please post an update regarding your situation.


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#11 Marlittle

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Posted 20 March 2015 - 04:23 PM

This is, at last, resolved. Thank you again for reopening this topic.

Edited by Marlittle, 20 March 2015 - 04:24 PM.


#12 Oh My!

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Posted 20 March 2015 - 05:03 PM

Very good, thank you for letting me know.


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#13 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 20 March 2015 - 05:03 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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