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Issues with accessing saved Outlook messages

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#1 cablegirl8


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Posted 13 March 2015 - 08:49 AM


I have an interesting issue with a customer. When the customer saves an Outlook message to his documents or public folder, he has issues trying to access the file after being saved. When clicking on the saved message, the file starts to open and then disappears. But can later open on another try. Random. This is only happening on his workstation. I have tried to recreate the issue, but any message I save opens no problem. I am going to do an Office repair. (Office 2013), but other than that I am stumped.


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#2 sflatechguy


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Posted 15 March 2015 - 08:26 AM

Repair would have been my suggestion. Is there any reason why he's saving messages outside of Outlook? If he has a large number of messages saved to those folders, that could be part of the issue as well.

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